nursing home in Manchester, NH
Villa Crest Nursing and Retirement Center
1276 Hanover Street, Manchester, NH 03104 · (603) 622-3262
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Villa Crest Nursing and Retirement Center at a glance
Villa Crest Nursing and Retirement Center is a 126-bed for-profit nursing home in Manchester, New Hampshire (Hillsborough County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the New Hampshire average of 3.
Residents receive about 3.4 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (July 31, 2025) found 2 health citations. The New Hampshire average is 4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 35.4% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 126
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 1, 1996
- Resident/family council
- Resident
- County
- Hillsborough County
- CMS Certification Number
- 305079
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.45 hrs | 3.90 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.49 hrs | 0.78 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.03 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.18 hrs | 3.47 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 35.4% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 37.5% | 40.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 13 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 126 | 100 | 107 | |
| Average residents per day | 121 | 81 | 86 | |
| Occupancy | 95.8% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.1% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 14.8% | 17.8% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 1.1% | 0.8% | Average |
| Long-stay residents needing more help with daily activities (lower is better) | 7.1% | 22.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.2% | 17.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 8% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 16.8% | 13.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 24.3% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 17.6% | 25.7% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 97.8% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.3% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 9 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 31, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 12, 2025 |
| July 31, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected September 12, 2025 |
| July 31, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected August 30, 2025 |
| July 31, 2025 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | C No harm, widespread | Corrected August 20, 2025 |
| July 31, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | C No harm, widespread | Corrected August 20, 2025 |
| July 31, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 31, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected August 30, 2025 |
| June 20, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected July 8, 2024 |
| June 20, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 25, 2024 |
| June 20, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 26, 2024 |
| June 20, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected July 12, 2024 |
| June 2, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected June 16, 2023 |
| June 2, 2023 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected June 6, 2023 |
| June 2, 2023 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected June 7, 2023 |
| June 2, 2023 Standard | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635 | D Potential harm, isolated | Corrected June 7, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NH3 OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 09/01/2022 |
| ESNH LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2022 |
| JPNH LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2022 |
| PEPPER, YEHUDA Individual | 5% or greater indirect ownership interest | — | 09/01/2022 |
| SCHWARCZ, ELI Individual | 5% or greater indirect ownership interest | — | 09/01/2022 |
| DWIGHT MORTGAGE TRUST LLC Organization | 5% or greater security interest | NOT APPLICABLE | 09/01/2022 |
| MATERA HEALTH LLC Organization | operational/managerial control | NOT APPLICABLE | 09/01/2022 |
| PEPPER, YEHUDA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2022 |
| SCHWARCZ, ELI Individual | operational/managerial control | NOT APPLICABLE | 09/01/2022 |
Other nursing homes near Villa Crest Nursing and Retirement Center
- ★★★★★5Much above average
- ★★★★★4Above average
Hanover Hill Health Care Center
700 Hanover Street, Manchester, NH 03104 · 1.3 mi
For-profit · 124 beds
★★★★★4Above averageSaint Teresa Rehabilitation & Nursing Center
519 Bridge Street, Manchester, NH 03104 · 1.5 mi
Non-profit · 51 beds · Part of Catholic Charities New Hampshire
★★★★★2Below averageMount Carmel Rehabilitation and Nursing Center
235 Myrtle Street, Manchester, NH 03104 · 2.3 mi
Non-profit · 122 beds · Part of Catholic Charities New Hampshire
★★★★★3Average- ★★★★★5Much above average
Frequently asked questions
What is Villa Crest Nursing and Retirement Center's rating?
Villa Crest Nursing and Retirement Center has 4 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Villa Crest Nursing and Retirement Center receive?
Its most recent standard health inspection found 2 citations, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Villa Crest Nursing and Retirement Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Villa Crest Nursing and Retirement Center?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Villa Crest Nursing and Retirement Center and how do I contact it?
Villa Crest Nursing and Retirement Center is at 1276 Hanover Street, Manchester, NH 03104. Phone: (603) 622-3262.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.