nursing home in Manchester, NH
Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109 · (603) 628-3550
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Holy Cross Health Center at a glance
Holy Cross Health Center is a 40-bed non-profit nursing home in Manchester, New Hampshire (Hillsborough County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the New Hampshire average of 3.
Residents receive about 4.7 hours of nursing care per day (0.8 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (February 25, 2026) found 1 health citation. The New Hampshire average is 4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 34.3% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Church Related
- Beds
- 40
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- March 15, 1996
- Resident/family council
- Resident
- County
- Hillsborough County
- CMS Certification Number
- 305074
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.70 hrs | 3.90 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.78 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.00 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.26 hrs | 3.47 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 34.3% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 20% | 40.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 13 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 40 | 100 | 107 | |
| Average residents per day | 24 | 81 | 86 | |
| Occupancy | 59.5% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9.9% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.8% | 4.2% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 15.1% | 17.8% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 34.9% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 16.4% | 17.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.7% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 13.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 30% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 25.5% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.3% | 93.6% | Better |
Inspection citations
State inspectors cited this home for 2 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 25, 2026 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected March 11, 2026 |
| February 25, 2026 Fire safety | Ensure operating rooms are properly protected and written records are maintained and available for inspection. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0913 | F Potential harm, widespread | Corrected March 11, 2026 |
| February 25, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected March 11, 2026 |
| February 25, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 11, 2026 |
| January 3, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected January 31, 2025 |
| January 3, 2025 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | C No harm, widespread | Corrected January 31, 2025 |
| January 3, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | C No harm, widespread | Corrected January 31, 2025 |
| January 3, 2025 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | D Potential harm, isolated | Corrected January 29, 2025 |
| January 31, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected March 22, 2024 |
| January 31, 2024 Fire safety | Have a battery powered remote alarm panel in a location accessible by operating personnel. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0916 | E Potential harm, pattern | Corrected March 22, 2024 |
| January 31, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected March 22, 2024 |
| January 31, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected March 22, 2024 |
| January 31, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | C No harm, widespread | Corrected March 22, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| SISTERS OF HOLY CROSS, INC./U.S. REGION Organization | 5% or greater direct ownership interest | 100% | 05/11/1995 |
| FARRA, RAPHAEL Individual | adp of the snf | NOT APPLICABLE | 03/01/2018 |
| OSIEK, STEFANIE Individual | adp of the snf | NOT APPLICABLE | 02/28/2025 |
| SISTERS OF HOLY CROSS, INC./U.S. REGION Organization | adp of the snf | NOT APPLICABLE | 05/11/1995 |
| HOFFLER, ANNE Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| LAMARRE, MARIE BLANCHE Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| MARTIN, THERESE Individual | corporate officer | NOT APPLICABLE | 01/01/2024 |
| MURPHY, KELLY Individual | corporate officer | NOT APPLICABLE | 01/01/2017 |
| COULOMBE, KELLI Individual | operational/managerial control | NOT APPLICABLE | 02/22/2022 |
| DINARDO, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 11/19/2013 |
| EAFRATI, JODY Individual | operational/managerial control | NOT APPLICABLE | 01/05/2004 |
| FARRA, RAPHAEL Individual | operational/managerial control | NOT APPLICABLE | 03/01/2018 |
| FRASER, STEPHANIE Individual | operational/managerial control | NOT APPLICABLE | 02/26/2014 |
| ISHAK, VICTOR Individual | operational/managerial control | NOT APPLICABLE | 12/01/2008 |
| OLIVEIRA, JESSICA Individual | operational/managerial control | NOT APPLICABLE | 07/15/2022 |
| OSIEK, STEFANIE Individual | operational/managerial control | NOT APPLICABLE | 04/01/2021 |
| PHILLIPS, BONNI Individual | operational/managerial control | NOT APPLICABLE | 04/27/2018 |
| RENFER, LAURA Individual | operational/managerial control | NOT APPLICABLE | 01/09/2001 |
Other nursing homes near Holy Cross Health Center
Villa Crest Nursing and Retirement Center
1276 Hanover Street, Manchester, NH 03104 · 1.2 mi
For-profit · 126 beds
★★★★★4Above averageHanover Hill Health Care Center
700 Hanover Street, Manchester, NH 03104 · 1.5 mi
For-profit · 124 beds
★★★★★4Above average- ★★★★★4Above average
Saint Teresa Rehabilitation & Nursing Center
519 Bridge Street, Manchester, NH 03104 · 2 mi
Non-profit · 51 beds · Part of Catholic Charities New Hampshire
★★★★★2Below average- ★★★★★5Much above average
Mount Carmel Rehabilitation and Nursing Center
235 Myrtle Street, Manchester, NH 03104 · 2.6 mi
Non-profit · 122 beds · Part of Catholic Charities New Hampshire
★★★★★3Average
Frequently asked questions
What is Holy Cross Health Center's rating?
Holy Cross Health Center has 5 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Holy Cross Health Center receive?
Its most recent standard health inspection found 1 citation, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Holy Cross Health Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Holy Cross Health Center?
It is non profit - church related. The ownership section on this page lists the owners and managers reported to CMS.
Where is Holy Cross Health Center and how do I contact it?
Holy Cross Health Center is at 357 Island Pond Road, Manchester, NH 03109. Phone: (603) 628-3550.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.