nursing home in Manchester, NH
Hanover Hill Health Care Center
700 Hanover Street, Manchester, NH 03104 · (603) 627-3826
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hanover Hill Health Care Center at a glance
Hanover Hill Health Care Center is a 124-bed for-profit nursing home in Manchester, New Hampshire (Hillsborough County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the New Hampshire average of 3.
Residents receive about 4.1 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (March 10, 2026) found 1 health citation. The New Hampshire average is 4.
Federal regulators fined it 1 time in the past three years, totaling $8,512.
Nursing staff turnover is 36.9% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 124
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- July 24, 1970
- Resident/family council
- Resident
- County
- Hillsborough County
- CMS Certification Number
- 305009
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.06 hrs | 3.90 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.54 hrs | 0.78 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.35 hrs | 2.34 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.59 hrs | 3.47 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 36.9% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 38.9% | 40.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 14 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,512 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 124 | 100 | 107 | |
| Average residents per day | 110 | 81 | 86 | |
| Occupancy | 89% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.5% | 4.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.7% | 4.2% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 23.2% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.4% | 2.1% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 17% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 11.3% | 17.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.3% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 4.2% | 13.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 23.4% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 25.9% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.2% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 94.9% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 10, 2026 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected March 20, 2026 |
| March 10, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 23, 2026 |
| December 12, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | C No harm, widespread | Corrected January 31, 2025 |
| December 12, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | C No harm, widespread | Corrected January 31, 2025 |
| December 12, 2024 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | G Actual harm, isolated | Corrected November 13, 2024 |
| December 12, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 21, 2025 |
| December 12, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 22, 2025 |
| December 12, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected January 8, 2025 |
| December 12, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected January 22, 2025 |
| December 12, 2024 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | C No harm, widespread | Corrected December 12, 2024 |
| January 5, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected February 15, 2024 |
| January 5, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | C No harm, widespread | Corrected February 15, 2024 |
| January 5, 2024 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | B No harm, pattern | Corrected February 15, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,512 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 12, 2024 | Fine | $8,512 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ACCORDION HEALTHCARE CONSULTING, LLC Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| ATHAR, MASOOMA Individual | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| FOSTER, HEATHER Individual | adp of the snf | NOT APPLICABLE | 10/08/2023 |
| INTELYCARE INC Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| KELIA, INC. Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| LEE, ALLISON Individual | adp of the snf | NOT APPLICABLE | 04/26/2016 |
| LEE, ELISABETH Individual | adp of the snf | NOT APPLICABLE | 04/26/2016 |
| LEE, THEODORE Individual | adp of the snf | NOT APPLICABLE | 04/26/2016 |
| MCINTIRE, LORI Individual | adp of the snf | NOT APPLICABLE | 07/28/2025 |
| MEDWIN HEALTHCARE STAFFING Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| MEGANSETT REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 08/05/2025 |
| OMNICARE, LLC Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| SILVER STONE INVESTMENT MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 08/04/2025 |
| TJL PROPERTIES MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 08/05/2025 |
| WIPFLI LLP Organization | adp of the snf | NOT APPLICABLE | 08/05/2025 |
| MCINTIRE, LORI Individual | corporate officer | NOT APPLICABLE | 12/15/2006 |
| LEE, ALLISON Individual | limited partnership interest | NOT APPLICABLE | 04/26/2016 |
| LEE, ELISABETH Individual | limited partnership interest | NOT APPLICABLE | 04/26/2016 |
| LEE, THEODORE Individual | limited partnership interest | NOT APPLICABLE | 04/26/2016 |
| ACCORDION HEALTHCARE CONSULTING, LLC Organization | operational/managerial control | NOT APPLICABLE | 07/09/2023 |
| ATHAR, MASOOMA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2015 |
| FOSTER, HEATHER Individual | operational/managerial control | NOT APPLICABLE | 10/08/2023 |
| INTELYCARE INC Organization | operational/managerial control | NOT APPLICABLE | 11/01/2021 |
| KELIA, INC. Organization | operational/managerial control | NOT APPLICABLE | 09/01/2019 |
| LEE, ALLISON Individual | operational/managerial control | NOT APPLICABLE | 02/08/2016 |
| LEE, ELISABETH Individual | operational/managerial control | NOT APPLICABLE | 04/26/2016 |
| LEE, THEODORE Individual | operational/managerial control | NOT APPLICABLE | 12/15/2006 |
| MCINTIRE, LORI Individual | operational/managerial control | NOT APPLICABLE | 12/15/2006 |
| MEDWIN HEALTHCARE STAFFING Organization | operational/managerial control | NOT APPLICABLE | 04/01/2023 |
| OMNICARE, LLC Organization | operational/managerial control | NOT APPLICABLE | 06/01/2000 |
| SILVER STONE INVESTMENT MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 09/01/2022 |
| WIPFLI LLP Organization | operational/managerial control | NOT APPLICABLE | 03/25/2006 |
Other nursing homes near Hanover Hill Health Care Center
- ★★★★★4Above average
Saint Teresa Rehabilitation & Nursing Center
519 Bridge Street, Manchester, NH 03104 · under 1 mi
Non-profit · 51 beds · Part of Catholic Charities New Hampshire
★★★★★2Below averageMount Carmel Rehabilitation and Nursing Center
235 Myrtle Street, Manchester, NH 03104 · 1.1 mi
Non-profit · 122 beds · Part of Catholic Charities New Hampshire
★★★★★3Average- ★★★★★5Much above average
Villa Crest Nursing and Retirement Center
1276 Hanover Street, Manchester, NH 03104 · 1.3 mi
For-profit · 126 beds
★★★★★4Above average- ★★★★★5Much above average
Frequently asked questions
What is Hanover Hill Health Care Center's rating?
Hanover Hill Health Care Center has 4 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Hanover Hill Health Care Center receive?
Its most recent standard health inspection found 1 citation, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Hanover Hill Health Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hanover Hill Health Care Center?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hanover Hill Health Care Center and how do I contact it?
Hanover Hill Health Care Center is at 700 Hanover Street, Manchester, NH 03104. Phone: (603) 627-3826.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.