nursing home in Phoenix, AZ
Desert Haven Care Center
2645 East Thomas Road, Phoenix, AZ 85016 · (602) 956-8000
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★3
- Quality measures★★★★★3
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Desert Haven Care Center at a glance
Desert Haven Care Center is a 115-bed for-profit nursing home in Phoenix, Arizona (Maricopa County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Arizona average of 3.3.
Residents receive about 5 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (September 5, 2025) found 11 health citations. The Arizona average is 6.3.
Federal regulators fined it 3 times in the past three years, totaling $67,818.
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 115
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- February 4, 1975
- Resident/family council
- Resident
- County
- Maricopa County
- CMS Certification Number
- 035062
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 4.5 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4.4 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.01 hrs | 3.98 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.44 hrs | 0.70 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.52 hrs | 2.24 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.53 hrs | 3.51 hrs | 3.42 hrs | Better |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 6 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 9 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 76 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 3 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $67,818 | $8,928 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 3 | 0 | 1 | Worse |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 115 | 114 | 107 | |
| Average residents per day | 82 | 88 | 86 | |
| Occupancy | 70.9% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.9% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.2% | 4.4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 37.2% | 10.6% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 20.3% | 10.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 10.6% | 12.8% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.3% | 5.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 3.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 32% | 21% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 20.7% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.6% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.4% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a flu vaccine (higher is better) | 60% | 87.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 58.8% | 91.8% | 82% | Worse |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 9, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected June 10, 2026 |
| May 1, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 2, 2026 |
| March 2, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected March 27, 2026 |
| January 26, 2026 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected January 30, 2026 |
| January 26, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected January 30, 2026 |
| January 26, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected January 30, 2026 |
| January 26, 2026 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected January 30, 2026 |
| December 17, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected March 2, 2026 |
| December 17, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected March 2, 2026 |
| September 5, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected September 10, 2025 |
| September 5, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected September 10, 2025 |
| November 6, 2024 Complaint | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected November 11, 2024 |
| August 23, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 24, 2024 |
| April 17, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Meet requirements for the use and maintenance of medical gas equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0922 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | D Potential harm, isolated | Corrected April 19, 2024 |
| April 17, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 19, 2024 |
| April 17, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 19, 2024 |
| December 1, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected January 20, 2023 |
| December 1, 2022 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | E Potential harm, pattern | Corrected December 5, 2022 |
| December 1, 2022 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 5, 2022 |
| December 1, 2022 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected December 5, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $67,818 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 15, 2026 | Fine | $14,950 |
| December 17, 2025 | Fine | $44,850 |
| August 23, 2024 | Fine | $8,018 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| NEVINS, HARVEY Individual | 5% or greater direct ownership interest | — | 08/16/2002 |
| SRCV HAVEN, LLC Organization | 5% or greater direct ownership interest | — | 08/20/2002 |
| SRCV, LLC Organization | 5% or greater direct ownership interest | — | 08/16/2002 |
| NEVINS, HARVEY Individual | corporate director | NOT APPLICABLE | 08/20/2002 |
| NEVINS, HARVEY Individual | corporate officer | NOT APPLICABLE | 08/20/2002 |
| NEVINS, HARVEY Individual | operational/managerial control | NOT APPLICABLE | 08/20/2002 |
| SRCV HAVEN, LLC Organization | operational/managerial control | NOT APPLICABLE | 08/20/2002 |
| HUNT, JAYSON Individual | w-2 managing employee | NOT APPLICABLE | 11/30/2015 |
Other nursing homes near Desert Haven Care Center
Desert Terrace Healthcare Center
2509 North 24th Street, Phoenix, AZ 85008 · under 1 mi
For-profit · 108 beds · Part of The Ensign Group
- Abuse citation
★★★★★3AverageHaven Health Sky Harbor, LLC
1880 East Van Buren Street, Phoenix, AZ 85006 · 2.3 mi
For-profit · 120 beds · Part of Haven Health
★★★★★2Below averageCamelback Post Acute Care and Rehabilitation
4635 North 14th Street, Phoenix, AZ 85014 · 2.4 mi
For-profit · 107 beds · Part of The Ensign Group
★★★★★3AverageMaryland Gardens Post Acute
31 West Maryland Avenue, Phoenix, AZ 85013 · 4.5 mi
For-profit · 58 beds · Part of Pacs Group
- Abuse citation
★★★★★3AverageHaven of Phoenix
4202 North 20th Avenue, Phoenix, AZ 85015 · 4.7 mi
For-profit · 114 beds · Part of Haven Health
- Abuse citation
★★★★★3AverageThe Terraces of Phoenix
7550 North 16th Street, Phoenix, AZ 85020 · 4.9 mi
Non-profit · 64 beds · Part of Humangood
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Desert Haven Care Center's rating?
Desert Haven Care Center has 1 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Desert Haven Care Center receive?
Its most recent standard health inspection found 11 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Desert Haven Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Desert Haven Care Center?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Desert Haven Care Center and how do I contact it?
Desert Haven Care Center is at 2645 East Thomas Road, Phoenix, AZ 85016. Phone: (602) 956-8000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.