nursing home in Phoenix, AZ
The Terraces of Phoenix
7550 North 16th Street, Phoenix, AZ 85020 · (602) 944-4455
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★4
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Terraces of Phoenix at a glance
The Terraces of Phoenix is a 64-bed non-profit nursing home in Phoenix, Arizona (Maricopa County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Arizona average of 3.3.
Residents receive about 4.8 hours of nursing care per day (1.2 of them from registered nurses), better than the state average of 4 hours.
Its most recent standard health inspection (June 13, 2025) found 3 health citations. The Arizona average is 6.3.
It has not received a federal fine in the past three years.
Nursing staff turnover is 20.6% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 64
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Humangood
- Medicare-certified since
- January 1, 1967
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Maricopa County
- CMS Certification Number
- 035003
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.5 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.75 hrs | 3.98 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.15 hrs | 0.70 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.42 hrs | 2.24 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 4.23 hrs | 3.51 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 20.6% | 45.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 14.3% | 43.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 19 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 64 | 114 | 107 | |
| Average residents per day | 52 | 88 | 86 | |
| Occupancy | 80.5% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.3% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 0% | 4.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 2% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 5.2% | 1.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 14% | 10.7% | 13.9% | Average |
| Long-stay residents who lose too much weight (lower is better) | 5.3% | 5.3% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 1.4% | 3.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 8.8% | 21% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 23.6% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 91.3% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.8% | 96.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.3% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92.4% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.7% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 13, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected August 18, 2025 |
| June 13, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected July 21, 2025 |
| June 13, 2025 Standard | Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician. Nutrition and Dietary Deficiencies · Tag F0801 | D Potential harm, isolated | Corrected July 21, 2025 |
| June 13, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected July 21, 2025 |
| August 10, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected August 22, 2024 |
| August 10, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected August 22, 2024 |
| May 31, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected August 14, 2024 |
| May 31, 2024 Fire safety | Meet requirements for sections of health care facilities separated by fire resistive construction. Construction Deficiencies · Tag K0131 | E Potential harm, pattern | Corrected August 14, 2024 |
| May 31, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected August 14, 2024 |
| May 31, 2024 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | E Potential harm, pattern | Corrected August 14, 2024 |
| May 31, 2024 Standard | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | E Potential harm, pattern | Corrected July 2, 2024 |
| May 31, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 14, 2024 |
| May 31, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected August 14, 2024 |
| February 2, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected April 24, 2023 |
| February 2, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected April 24, 2023 |
| February 2, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected April 24, 2023 |
| February 2, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected May 8, 2023 |
| February 2, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected May 8, 2023 |
| February 2, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected May 8, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HUMANGOOD ARIZONA INC Organization | 5% or greater direct ownership interest | 100% | 01/01/1973 |
| HUMANGOOD Organization | 5% or greater indirect ownership interest | — | 05/01/2016 |
| HUMANGOOD CORNERSTONE Organization | 5% or greater indirect ownership interest | — | 09/29/2003 |
| U.S. BANK Organization | 5% or greater security interest | NOT APPLICABLE | 04/01/2018 |
| BAKER TILLY US LLP Organization | adp of the snf | NOT APPLICABLE | 10/15/2024 |
| ERICKSON, KORDELL Individual | adp of the snf | NOT APPLICABLE | 10/28/2025 |
| HUMANGOOD Organization | adp of the snf | NOT APPLICABLE | 05/01/2016 |
| HUMANGOOD ARIZONA INC Organization | adp of the snf | NOT APPLICABLE | 10/01/1987 |
| HUMANGOOD CORNERSTONE Organization | adp of the snf | NOT APPLICABLE | 05/01/2016 |
| HUMANGOOD NORCAL Organization | adp of the snf | NOT APPLICABLE | 10/01/2023 |
| KUMARAVEL, SREE DEVI Individual | adp of the snf | NOT APPLICABLE | 08/01/2015 |
| SANCHEZ, DELIA Individual | adp of the snf | NOT APPLICABLE | 09/09/2024 |
| SORIANO, MARIELE Individual | adp of the snf | NOT APPLICABLE | 11/26/2023 |
| U.S. BANK Organization | adp of the snf | NOT APPLICABLE | 04/02/2018 |
| VANGELISTO, GWEN Individual | adp of the snf | NOT APPLICABLE | 08/30/2021 |
| WASHINGTON FEDERAL BANK Organization | adp of the snf | NOT APPLICABLE | 07/24/2015 |
| BAKER, JUDITH Individual | corporate director | NOT APPLICABLE | 04/25/2012 |
| BROWN, HERMAN Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| DAHAN, DAVID Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| DECKER, DAVID Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| FERRIS, RAND Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| TINKER, BRET Individual | corporate director | NOT APPLICABLE | 05/01/2016 |
| BROWN, HERMAN Individual | corporate officer | NOT APPLICABLE | 05/01/2016 |
| COCHRANE, JOHN Individual | corporate officer | NOT APPLICABLE | 05/01/2016 |
| GHASSEMI, BETHANY Individual | corporate officer | NOT APPLICABLE | 05/21/2019 |
| MCDONALD, ANDREW Individual | corporate officer | NOT APPLICABLE | 01/01/2020 |
| OGUS, DANIEL Individual | corporate officer | NOT APPLICABLE | 08/27/2009 |
| BAKER, JUDITH Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
| BROWN, HERMAN Individual | operational/managerial control | NOT APPLICABLE | 02/10/2013 |
| COCHRANE, JOHN Individual | operational/managerial control | NOT APPLICABLE | 07/13/2026 |
| DAHAN, DAVID Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
| DECKER, DAVID Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
| ERICKSON, KORDELL Individual | operational/managerial control | NOT APPLICABLE | 10/28/2025 |
| FERRIS, RAND Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
| GHASSEMI, BETHANY Individual | operational/managerial control | NOT APPLICABLE | 05/28/2019 |
| GRIFFITH, ALAN Individual | operational/managerial control | NOT APPLICABLE | 07/13/2026 |
| HUMANGOOD ARIZONA INC Organization | operational/managerial control | NOT APPLICABLE | 10/01/1987 |
| HUMANGOOD NORCAL Organization | operational/managerial control | NOT APPLICABLE | 10/01/2003 |
| KELLEY, ALBERT Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
| KUMARAVEL, SREE DEVI Individual | operational/managerial control | NOT APPLICABLE | 05/01/2016 |
Showing 40 of 48 records.
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Frequently asked questions
What is The Terraces of Phoenix's rating?
The Terraces of Phoenix has 5 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did The Terraces of Phoenix receive?
Its most recent standard health inspection found 3 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does The Terraces of Phoenix accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Terraces of Phoenix?
It is non profit - corporation and part of Humangood. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Terraces of Phoenix and how do I contact it?
The Terraces of Phoenix is at 7550 North 16th Street, Phoenix, AZ 85020. Phone: (602) 944-4455.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.