nursing home in Phoenix, AZ
Haven of Phoenix
4202 North 20th Avenue, Phoenix, AZ 85015 · (602) 264-3824
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Haven of Phoenix at a glance
Haven of Phoenix is a 114-bed for-profit nursing home in Phoenix, Arizona (Maricopa County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Arizona average of 3.3.
Residents receive about 3.2 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (May 6, 2026) found 8 health citations. The Arizona average is 6.3.
Federal regulators fined it 1 time in the past three years, totaling $8,278.
Nursing staff turnover is 37.4% per year (state average 45.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 114
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Haven Health
- Medicare-certified since
- June 24, 1985
- Resident/family council
- None
- County
- Maricopa County
- CMS Certification Number
- 035107
Ratings
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.5 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 4.5 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.23 hrs | 3.98 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.53 hrs | 0.70 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.93 hrs | 2.24 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.84 hrs | 3.51 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 37.4% | 45.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 41.7% | 43.6% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 6 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 54 | 41 | 80.6 | Better |
Penalties
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,278 | $8,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 0 | 1 | Average |
Size
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 114 | 114 | 107 | |
| Average residents per day | 107 | 88 | 86 | |
| Occupancy | 93.8% | 79.6% | 80.9% |
Long-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.2% | 2.1% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 0.9% | 4.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 1.4% | 10.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 5% | 10.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4.7% | 12.8% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.2% | 5.3% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 6.5% | 3.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.5% | 21% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 20.7% | 20.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.3% | 94.6% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.4% | 96.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arizona avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.1% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 93.4% | 87.3% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 96.7% | 91.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 20 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| May 6, 2026 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 12, 2026 |
| May 6, 2026 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected March 12, 2026 |
| May 6, 2026 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected April 28, 2026 |
| May 6, 2026 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected March 12, 2026 |
| May 6, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 5, 2026 |
| May 6, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | E Potential harm, pattern | Corrected June 5, 2026 |
| May 6, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected June 5, 2026 |
| May 6, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected June 5, 2026 |
| May 6, 2026 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | D Potential harm, isolated | Corrected June 5, 2026 |
| May 6, 2026 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected June 5, 2026 |
| May 6, 2026 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected June 5, 2026 |
| December 16, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected February 11, 2026 |
| January 24, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected January 29, 2025 |
| January 24, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected March 4, 2025 |
| January 24, 2025 Standard | Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Tag F0680 | E Potential harm, pattern | Corrected February 21, 2025 |
| January 24, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 21, 2025 |
| January 24, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected February 21, 2025 |
| January 24, 2025 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected February 21, 2025 |
| September 13, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 16, 2024 |
| August 20, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected October 1, 2024 |
| August 20, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 1, 2024 |
| September 8, 2023 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | E Potential harm, pattern | Corrected November 16, 2023 |
| September 8, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | E Potential harm, pattern | Corrected November 16, 2023 |
| September 8, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected November 16, 2023 |
| September 8, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected November 16, 2023 |
| September 8, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected November 16, 2023 |
| September 8, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected November 17, 2023 |
| September 8, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 17, 2023 |
| September 8, 2023 Standard | Have a policy regarding use and storage of foods brought to residents by family and other visitors. Nutrition and Dietary Deficiencies · Tag F0813 | D Potential harm, isolated | Corrected November 17, 2023 |
| September 8, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected November 17, 2023 |
| September 8, 2023 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 17, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,278 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 16, 2025 | Fine | $8,278 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HAVEN HEALTH PROPERTIES LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 06/01/2016 |
| HAVEN PHOENIX REAL ESTATE LLC Organization | 5% or greater mortgage interest | NOT APPLICABLE | 06/01/2016 |
| AHMED, BAHALEDIN Individual | adp of the snf | NOT APPLICABLE | 06/01/2016 |
| FRAGOSO, LINDSAY Individual | adp of the snf | NOT APPLICABLE | 05/10/2021 |
| GANDHI, HEMANG Individual | adp of the snf | NOT APPLICABLE | 01/01/2023 |
| GREINER, RUSSELL Individual | adp of the snf | NOT APPLICABLE | 08/16/2023 |
| HAVEN HEALTH PROPERTIES LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2024 |
| HAVEN PHOENIX REAL ESTATE LLC Organization | adp of the snf | NOT APPLICABLE | 11/26/2024 |
| HEALTH GROUP MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 11/25/2024 |
| KOKER, SHELLY Individual | adp of the snf | NOT APPLICABLE | 01/05/2026 |
| ROBERTSON, BRETT Individual | adp of the snf | NOT APPLICABLE | 12/18/2024 |
| SAMUELIAN, ROBERT Individual | adp of the snf | NOT APPLICABLE | 12/18/2024 |
| SAMUELIAN, SPENCER Individual | adp of the snf | NOT APPLICABLE | 12/18/2024 |
| SAMUELIAN, STEPHEN Individual | adp of the snf | NOT APPLICABLE | 12/18/2024 |
| SEASTRAND, JASON Individual | adp of the snf | NOT APPLICABLE | 06/01/2016 |
| WEST, CHRISTIAN Individual | adp of the snf | NOT APPLICABLE | 06/01/2016 |
| SEASTRAND, JASON Individual | direct ownership interest | NOT APPLICABLE | 06/01/2016 |
| WEST, CHRISTIAN Individual | direct ownership interest | NOT APPLICABLE | 06/01/2016 |
| AHMED, BAHALEDIN Individual | operational/managerial control | NOT APPLICABLE | 06/01/2016 |
| FRAGOSO, LINDSAY Individual | operational/managerial control | NOT APPLICABLE | 05/10/2021 |
| GANDHI, HEMANG Individual | operational/managerial control | NOT APPLICABLE | 01/01/2023 |
| GREINER, RUSSELL Individual | operational/managerial control | NOT APPLICABLE | 08/16/2023 |
| HEALTH GROUP MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 11/25/2024 |
| KOKER, SHELLY Individual | operational/managerial control | NOT APPLICABLE | 01/05/2026 |
| SEASTRAND, JASON Individual | operational/managerial control | NOT APPLICABLE | 06/01/2016 |
| WEST, CHRISTIAN Individual | operational/managerial control | NOT APPLICABLE | 06/01/2016 |
Other nursing homes near Haven of Phoenix
The Rehabilitation Center at the Palazzo
6250 North 19th Avenue, Phoenix, AZ 85015 · 2.2 mi
For-profit · 60 beds · Part of Aspen Skilled Healthcare
★★★★★4Above average- ★★★★★3Average
Camelback Post Acute Care and Rehabilitation
4635 North 14th Street, Phoenix, AZ 85014 · 2.9 mi
For-profit · 107 beds · Part of The Ensign Group
★★★★★3AverageMaryland Gardens Post Acute
31 West Maryland Avenue, Phoenix, AZ 85013 · 2.9 mi
For-profit · 58 beds · Part of Pacs Group
- Abuse citation
★★★★★3AverageDesert Terrace Healthcare Center
2509 North 24th Street, Phoenix, AZ 85008 · 4.3 mi
For-profit · 108 beds · Part of The Ensign Group
- Abuse citation
★★★★★3AverageThe Terraces of Phoenix
7550 North 16th Street, Phoenix, AZ 85020 · 4.5 mi
Non-profit · 64 beds · Part of Humangood
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Haven of Phoenix's rating?
Haven of Phoenix has 3 out of 5 stars on the CMS overall star rating. The average for Arizona nursing homes is 3.3 stars.
How many inspection citations did Haven of Phoenix receive?
Its most recent standard health inspection found 8 citations, compared with a Arizona average of 6.3. Every citation is listed on this page with its severity.
Does Haven of Phoenix accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Haven of Phoenix?
It is for profit - corporation and part of Haven Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Haven of Phoenix and how do I contact it?
Haven of Phoenix is at 4202 North 20th Avenue, Phoenix, AZ 85015. Phone: (602) 264-3824.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.