nursing home in San Bernardino, CA
Arrowhead Healthcare Center, LLC
4343 N Sierra Way, San Bernardino, CA 92407 · (909) 886-4731
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Arrowhead Healthcare Center, LLC at a glance
Arrowhead Healthcare Center, LLC is a 58-bed for-profit nursing home in San Bernardino, California (San Bernardino County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the California average of 3.2.
Residents receive about 4.6 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 4.5 hours.
Its most recent standard health inspection (April 9, 2026) found 9 health citations. The California average is 15.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30.6% per year (state average 36.7%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 58
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Crystal Solorzano
- Medicare-certified since
- August 13, 2015
- Resident/family council
- Resident
- County
- San Bernardino County
- CMS Certification Number
- 555896
Ratings
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.1 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.4 / 5 | 3.8 / 5 | Average |
Staffing
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.65 hrs | 4.52 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.33 hrs | 0.67 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.02 hrs | 2.65 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.98 hrs | 4.09 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 30.6% | 36.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 50% | 38.1% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 16 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 59 | 105.8 | 80.6 | Better |
Penalties
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,986 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 58 | 99 | 107 | |
| Average residents per day | 54 | 88 | 86 | |
| Occupancy | 92.4% | 88.4% | 80.9% |
Long-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.4% | 1.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.7% | 4.3% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 24.6% | 12% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.9% | 1.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11% | 10.2% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 15.2% | 9.8% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.4% | 4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 8.3% | 7.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.4% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.3% | 13.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 7.7% | 10.2% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.1% | 98.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | California avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 88% | 94.4% | 82% | Better |
Inspection citations
State inspectors cited this home for 23 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 9, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected April 29, 2026 |
| April 9, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected April 29, 2026 |
| April 9, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected May 5, 2026 |
| April 9, 2026 Standard | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912 | E Potential harm, pattern | Corrected May 5, 2026 |
| April 9, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 9, 2026 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 5, 2026 |
| April 10, 2025 Complaint | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | F Potential harm, widespread | Corrected May 8, 2025 |
| December 19, 2024 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected January 13, 2025 |
| December 19, 2024 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | F Potential harm, widespread | Corrected January 13, 2025 |
| December 19, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected January 13, 2025 |
| December 19, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected January 2, 2025 |
| December 19, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected January 13, 2025 |
| December 19, 2024 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected January 13, 2025 |
| December 19, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected January 18, 2025 |
| December 19, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected January 18, 2025 |
| December 19, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 18, 2025 |
| December 19, 2024 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected January 18, 2025 |
| December 19, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912 | D Potential harm, isolated | Corrected January 18, 2025 |
| December 19, 2024 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected January 18, 2025 |
| December 19, 2024 Standard | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | B No harm, pattern | Corrected January 18, 2025 |
| October 18, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected November 27, 2023 |
| October 18, 2023 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | B No harm, pattern | Corrected November 17, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AHCST LLC Organization | 5% or greater direct ownership interest | 49% | 06/20/2024 |
| RENEW HEALTH GROUP LLC Organization | 5% or greater direct ownership interest | 51% | 06/20/2024 |
| COHEN, RACHEL Individual | 5% or greater indirect ownership interest | 51% | 06/20/2024 |
| DIONISIO, PAOLA Individual | 5% or greater indirect ownership interest | 49% | 06/20/2024 |
| HAGE, JEAN Individual | adp of the snf | NOT APPLICABLE | 11/01/2018 |
| MARTINEZ, ADRIENNE Individual | adp of the snf | NOT APPLICABLE | 02/16/2023 |
| QUADROS, SYLVI Individual | adp of the snf | NOT APPLICABLE | 02/28/2022 |
| COHEN, RACHEL Individual | corporate officer | NOT APPLICABLE | 04/01/2015 |
| MARTINEZ, ADRIENNE Individual | corporate officer | NOT APPLICABLE | 02/16/2023 |
| RUST, JADEN Individual | indirect ownership interest | NOT APPLICABLE | 06/20/2024 |
| COHEN, RACHEL Individual | operational/managerial control | NOT APPLICABLE | 06/20/2024 |
| HAGE, JEAN Individual | operational/managerial control | NOT APPLICABLE | 11/01/2018 |
| MARTINEZ, ADRIENNE Individual | operational/managerial control | NOT APPLICABLE | 02/16/2023 |
| QUADROS, SYLVI Individual | operational/managerial control | NOT APPLICABLE | 02/28/2022 |
Other nursing homes near Arrowhead Healthcare Center, LLC
Shandin Hills Behavior Therapy Center
4164 N 4th Ave, San Bernardino, CA 92407 · 1.2 mi
For-profit · 78 beds
- CMS high performer
★★★★★5Much above averageHillcrest Nursing Home
4280 Cypress Drive, San Bernardino, CA 92407 · 1.2 mi
For-profit · 59 beds
- CMS high performer
★★★★★5Much above averageHaven Post Acute
1311 E Date St, San Bernardino, CA 92404 · 2.5 mi
For-profit · 99 beds · Part of Bvhc, LLC
★★★★★4Above averageWaterman Canyon Post Acute
1850 N. Waterman Ave., San Bernardino, CA 92404 · 2.6 mi
For-profit · 166 beds · Part of Pacs Group
★★★★★4Above averageValley Healthcare Center
1680 N Waterman Ave, San Bernardino, CA 92404 · 2.7 mi
For-profit · 109 beds · Part of Progressive Health Care Centers
★★★★★4Above averageMedical Center Convalescent Hospital
467 E Gilbert St, San Bernardino, CA 92404 · 2.9 mi
For-profit · 99 beds · Part of Eva Care Group
★★★★★4Above average
All nursing homes in San Bernardino, CA · Compare side by side
Frequently asked questions
What is Arrowhead Healthcare Center, LLC's rating?
Arrowhead Healthcare Center, LLC has 4 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.
How many inspection citations did Arrowhead Healthcare Center, LLC receive?
Its most recent standard health inspection found 9 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.
Does Arrowhead Healthcare Center, LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Arrowhead Healthcare Center, LLC?
It is for profit - limited liability company and part of Crystal Solorzano. The ownership section on this page lists the owners and managers reported to CMS.
Where is Arrowhead Healthcare Center, LLC and how do I contact it?
Arrowhead Healthcare Center, LLC is at 4343 N Sierra Way, San Bernardino, CA 92407. Phone: (909) 886-4731.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.