nursing home in San Bernardino, CA

Waterman Canyon Post Acute

1850 N. Waterman Ave., San Bernardino, CA 92404 · (909) 882-1215

★★★★★4

Above average
CMS overall star rating

Health inspections★★★★★4
Staffing★★★★★2
Quality measures★★★★★4

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Waterman Canyon Post Acute at a glance

Waterman Canyon Post Acute is a 166-bed for-profit nursing home in San Bernardino, California (San Bernardino County).

CMS gives it 4 out of 5 stars on its overall star rating, better than the California average of 3.2.

Residents receive about 4 hours of nursing care per day (0.2 of them from registered nurses), worse than the state average of 4.5 hours.

Its most recent standard health inspection (March 21, 2025) found 4 health citations. The California average is 15.5.

It has not received a federal fine in the past three years.

Nursing staff turnover is 40.6% per year (state average 36.7%).

Facility details

Type: Nursing home
Ownership: For Profit - Limited Liability Company
Beds: 166
Certified for: Medicare and Medicaid
Chain / affiliated entity: Pacs Group
Medicare-certified since: January 1, 1971
Resident/family council: Resident
County: San Bernardino County
CMS Certification Number: 055565

Ratings

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Overall star rating ⓘ (higher is better)	4 / 5	3.2 / 5	3 / 5	Better
Health inspection rating ⓘ (higher is better)	4 / 5	2.8 / 5	2.8 / 5	Better
Staffing rating ⓘ (higher is better)	2 / 5	3.3 / 5	2.9 / 5	Worse
Quality measures rating ⓘ (higher is better)	4 / 5	4.1 / 5	3.6 / 5	Average
Long-stay quality rating (higher is better)	4 / 5	4.4 / 5	3.8 / 5	Average
Short-stay (rehab) quality rating (higher is better)	3 / 5	3.6 / 5	3.3 / 5	Average

Staffing

Total nurse staff hours per resident per day: this facility vs. California and U.S. averages

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)	4.01 hrs	4.52 hrs	3.86 hrs	Average
Registered nurse hours per resident per day (higher is better)	0.23 hrs	0.67 hrs	0.69 hrs	Worse
Nurse aide hours per resident per day (higher is better)	2.56 hrs	2.65 hrs	2.32 hrs	Better
Weekend nurse staff hours per resident per day (higher is better)	3.79 hrs	4.09 hrs	3.42 hrs	Better
Nursing staff turnover (yearly) (lower is better)	40.6%	36.7%	45.8%	Better
Registered nurse turnover (yearly) (lower is better)	50%	38.1%	42.9%	Worse
Administrators who left in the past year (lower is better)	0	0	1	Better

Inspections

Health citations in the most recent inspection: this facility vs. California and U.S. averages

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Health citations in the most recent inspection (lower is better)	4	16	9	Better
Citations from complaint investigations (latest cycle) (lower is better)	2	4	3	Better
Weighted health inspection score ⓘ (lower is better)	44	105.8	80.6	Better

Penalties

Fines in the past 3 years: this facility vs. California and U.S. averages

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Fines in the past 3 years (lower is better)	0	1	1	Better
Total fines in the past 3 years (lower is better)	$0	$23,986	$30,972	Better
All federal penalties in the past 3 years (lower is better)	0	1	1	Better

Size

Measure	This facility	California avg.	U.S. avg.
Certified beds	166	99	107
Average residents per day	154	88	86
Occupancy	92.7%	88.4%	80.9%

Long-stay residents

Long-stay residents with a fall causing major injury: this facility vs. California and U.S. averages

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)	0.2%	1.6%	3.2%	Better
Long-stay residents with pressure ulcers (lower is better)	5.1%	4.3%	4.6%	Worse
Long-stay residents given antipsychotic medication (lower is better)	4.5%	12%	15.4%	Better
Long-stay residents with a urinary tract infection (lower is better)	0.4%	1.2%	1.6%	Better
Long-stay residents with a catheter left in the bladder (lower is better)	0.4%	0.8%	0.8%	Better
Long-stay residents needing more help with daily activities (lower is better)	24.4%	10.2%	13.9%	Worse
Long-stay residents whose walking worsened (lower is better)	21%	9.8%	14.1%	Worse
Long-stay residents who lose too much weight (lower is better)	6.3%	4%	5.2%	Worse
Long-stay residents with depressive symptoms (lower is better)	50.4%	7.3%	12.8%	Worse
Long-stay residents who were physically restrained (lower is better)	0%	0.4%	0.1%	Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)	15.2%	13.7%	19.5%	Better
Long-stay residents with new or worse incontinence (lower is better)	11.8%	10.2%	19%	Better
Long-stay residents given a flu vaccine (higher is better)	100%	98.2%	95.5%	Average
Long-stay residents given a pneumonia vaccine (higher is better)	100%	98.6%	93.6%	Better

Short-stay residents

Short-stay residents newly given antipsychotic medication: this facility vs. California and U.S. averages

Measure	This facility	California avg.	U.S. avg.	vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)	0.9%	1.5%	1.6%	Better
Short-stay residents given a flu vaccine (higher is better)	99.3%	93.2%	79.8%	Better
Short-stay residents given a pneumonia vaccine (higher is better)	100%	94.4%	82%	Better

Inspection citations

State inspectors cited this home for 41 health deficiencies and 22 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.

Date	Citation	Severity	Status
February 25, 2026 Complaint	Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553	D Potential harm, isolated	Corrected March 25, 2026
September 23, 2025 Complaint	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights Deficiencies · Tag F0627	D Potential harm, isolated	Corrected October 23, 2025
May 13, 2025 Complaint	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628	D Potential harm, isolated	Corrected June 13, 2025
March 21, 2025 Fire safety	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345	F Potential harm, widespread	Corrected April 17, 2025
March 21, 2025 Fire safety	Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741	D Potential harm, isolated	Corrected April 17, 2025
March 21, 2025 Fire safety	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511	D Potential harm, isolated	Corrected April 17, 2025
March 21, 2025 Standard	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609	D Potential harm, isolated	Corrected April 14, 2025
March 21, 2025 Standard	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912	D Potential harm, isolated	Corrected April 14, 2025
March 6, 2025 Complaint	Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676	D Potential harm, isolated	Corrected April 6, 2025
January 21, 2025 Complaint	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550	D Potential harm, isolated	Corrected February 21, 2025
April 13, 2024 Complaint	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	D Potential harm, isolated	Corrected May 7, 2024
April 2, 2024 Complaint	Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770	D Potential harm, isolated	Corrected April 12, 2024
March 11, 2024 Complaint	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609	D Potential harm, isolated	Corrected March 25, 2024
January 24, 2024 Complaint	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	D Potential harm, isolated	Corrected February 14, 2024
December 15, 2023 Complaint	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600	D Potential harm, isolated	Corrected January 2, 2024
October 10, 2023 Complaint	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	D Potential harm, isolated	Corrected October 24, 2023
June 9, 2023 Fire safety	Use approved construction type or materials. Construction Deficiencies · Tag K0161	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Fire safety	Provide a means of sharing information on occupancy/needs. Emergency Preparedness Deficiencies · Tag E0034	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Fire safety	Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Fire safety	Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Fire safety	Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511	D Potential harm, isolated	Corrected July 1, 2023
June 9, 2023 Standard	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812	F Potential harm, widespread	Corrected June 30, 2023
June 9, 2023 Standard	Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908	E Potential harm, pattern	Corrected June 30, 2023
June 9, 2023 Standard	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919	E Potential harm, pattern	Corrected June 30, 2023
June 9, 2023 Standard	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755	E Potential harm, pattern	Corrected June 30, 2023
June 9, 2023 Standard	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692	D Potential harm, isolated	Corrected June 30, 2023
June 9, 2023 Standard	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912	B No harm, pattern	Corrected June 30, 2023
May 24, 2021 Fire safety	Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353	E Potential harm, pattern	Corrected July 8, 2021
May 24, 2021 Fire safety	Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Tag E0018	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Tag E0023	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Tag E0026	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Provide emergency officials' contact information. Emergency Preparedness Deficiencies · Tag E0031	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Provide a means of sharing information on occupancy/needs. Emergency Preparedness Deficiencies · Tag E0034	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374	D Potential harm, isolated	Corrected July 8, 2021
May 24, 2021 Fire safety	Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293	C No harm, widespread	Corrected July 8, 2021
May 24, 2021 Standard	Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880	E Potential harm, pattern	Corrected June 18, 2021
May 24, 2021 Standard	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812	E Potential harm, pattern	Corrected June 18, 2021
May 24, 2021 Standard	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761	E Potential harm, pattern	Corrected June 18, 2021
May 24, 2021 Standard	Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759	E Potential harm, pattern	Corrected June 18, 2021
May 24, 2021 Standard	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757	D Potential harm, isolated	Corrected June 18, 2021
May 24, 2021 Standard	Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697	D Potential harm, isolated	Corrected June 18, 2021
May 24, 2021 Standard	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692	D Potential harm, isolated	Corrected June 18, 2021
May 24, 2021 Standard	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656	D Potential harm, isolated	Corrected June 18, 2021
May 24, 2021 Standard	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641	D Potential harm, isolated	Corrected June 18, 2021
May 24, 2021 Standard	Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms. Environmental Deficiencies · Tag F0912	B No harm, pattern	Corrected June 18, 2021

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports no federal fines or payment denials in the past three years.

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

Name	Role	Share	Since
GOLBOO, SEPEHR Individual	contracted managing employee	NOT APPLICABLE	09/01/2022
APT, FREDERICK Individual	corporate officer	NOT APPLICABLE	01/01/2024
HANCOCK, MARK Individual	corporate officer	NOT APPLICABLE	01/01/2024
JERGENSEN, JOSHUA Individual	corporate officer	NOT APPLICABLE	01/01/2024
MITCHELL, JOHN Individual	corporate officer	NOT APPLICABLE	01/01/2024
JENKINS, NICOLETTA Individual	operational/managerial control	NOT APPLICABLE	05/01/2022
JENKINS, NICOLETTA Individual	w-2 managing employee	NOT APPLICABLE	05/01/2022

Frequently asked questions

What is Waterman Canyon Post Acute's rating?

Waterman Canyon Post Acute has 4 out of 5 stars on the CMS overall star rating. The average for California nursing homes is 3.2 stars.

How many inspection citations did Waterman Canyon Post Acute receive?

Its most recent standard health inspection found 4 citations, compared with a California average of 15.5. Every citation is listed on this page with its severity.

Does Waterman Canyon Post Acute accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Waterman Canyon Post Acute?

It is for profit - limited liability company and part of Pacs Group. The ownership section on this page lists the owners and managers reported to CMS.

Where is Waterman Canyon Post Acute and how do I contact it?

Waterman Canyon Post Acute is at 1850 N. Waterman Ave., San Bernardino, CA 92404. Phone: (909) 882-1215.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.