nursing home in Roanoke, VA
Friendship Health and Rehab Center
327 Hershberger Rd NW, Roanoke, VA 24012 · (540) 265-2100
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Friendship Health and Rehab Center at a glance
Friendship Health and Rehab Center is a 253-bed non-profit nursing home in Roanoke, Virginia (Roanoke City County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 3.9 hours of nursing care per day (0.5 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (October 29, 2024) found 5 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 48.1% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 253
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- August 1, 1974
- Resident/family council
- Resident
- County
- Roanoke City County
- CMS Certification Number
- 495092
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.93 hrs | 3.76 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.48 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.21 hrs | 2.07 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.24 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 48.1% | 48.1% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 37% | 48.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 23 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 253 | 113 | 107 | |
| Average residents per day | 230 | 99 | 86 | |
| Occupancy | 91% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.6% | 3.6% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.2% | 4.7% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 19.3% | 14.2% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.9% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.1% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 21.7% | 14.9% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 17.7% | 15.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 5.8% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 6.3% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.3% | 20.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 22.8% | 21.8% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 93% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 93.4% | 90.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 86.2% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.4% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 16 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 29, 2024 Fire safety | Meet other general requirements. Smoke Deficiencies · Tag K0932 | D Potential harm, isolated | Corrected March 12, 2025 |
| October 29, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | E Potential harm, pattern | Corrected December 11, 2024 |
| October 29, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected December 11, 2024 |
| October 29, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected December 11, 2024 |
| October 29, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 11, 2024 |
| October 29, 2024 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected December 11, 2024 |
| March 10, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | E Potential harm, pattern | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | D Potential harm, isolated | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected May 27, 2022 |
| March 10, 2022 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected May 27, 2022 |
| March 10, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 20, 2022 |
| March 10, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 20, 2022 |
| March 10, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 20, 2022 |
| March 10, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected April 20, 2022 |
| March 10, 2022 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 20, 2022 |
| June 17, 2021 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | F Potential harm, widespread | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | E Potential harm, pattern | Corrected August 13, 2021 |
| June 17, 2021 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected August 13, 2021 |
| June 17, 2021 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected July 28, 2021 |
| June 17, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 28, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BISHOP, NATHANIEL Individual | corporate director | NOT APPLICABLE | 07/01/2021 |
| COMBS, GLEN Individual | corporate director | NOT APPLICABLE | 03/01/2000 |
| FEINOUR, EDWIN Individual | corporate director | NOT APPLICABLE | 12/01/1990 |
| GROVE, LUCIAN Individual | corporate director | NOT APPLICABLE | 09/01/1999 |
| JOHNSON, CYNDA Individual | corporate director | NOT APPLICABLE | 07/01/2011 |
| LAWSON, ROBERT Individual | corporate director | NOT APPLICABLE | 03/07/2007 |
| OELSCHLAGER, KATHRYN Individual | corporate director | NOT APPLICABLE | 07/01/2011 |
| SANDEL, ROBERT Individual | corporate director | NOT APPLICABLE | 03/07/2007 |
| WILLIAMSON, JOHN Individual | corporate director | NOT APPLICABLE | 07/01/2021 |
| HOFF, JOSEPH Individual | corporate officer | NOT APPLICABLE | 07/18/2017 |
| MITCHELL, CYNTHIA Individual | corporate officer | NOT APPLICABLE | 04/06/2016 |
| SHANNON, CHARLES Individual | corporate officer | NOT APPLICABLE | 04/01/2014 |
| FRIENDSHIP FOUNDATION INC Organization | operational/managerial control | NOT APPLICABLE | 08/11/1987 |
| SHANNON, CHARLES Individual | operational/managerial control | NOT APPLICABLE | 11/30/2004 |
Other nursing homes near Friendship Health and Rehab Center
Star City Rehabilitation and Nursing
1047 Mecca Street NE, Roanoke, VA 24012 · 3.1 mi
For-profit · 116 beds · Part of Eastern Healthcare Group
★★★★★2Below average- ★★★★★5Much above average
Springtree Healthcare & Rehab Center
3433 Springtree Drive, Roanoke, VA 24012 · 3.2 mi
For-profit · 120 beds · Part of Lifeworks Rehab
★★★★★3AverageOld Southwest Health and Rehabilitation
324 King George Ave SW, Roanoke, VA 24016 · 4.3 mi
For-profit · 130 beds · Part of Eastern Healthcare Group
★★★★★1Much below averageRaleigh Court Health and Rehabilitation Center
1527 Grandin Road Southwest, Roanoke, VA 24015 · 4.5 mi
For-profit · 120 beds · Part of Lifeworks Rehab
★★★★★4Above averageBerkshire Health & Rehabilitation Center
705 Clearview Drive, Vinton, VA 24179 · 4.8 mi
For-profit · 180 beds · Part of Lifeworks Rehab
★★★★★4Above average
Frequently asked questions
What is Friendship Health and Rehab Center's rating?
Friendship Health and Rehab Center has 4 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Friendship Health and Rehab Center receive?
Its most recent standard health inspection found 5 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Friendship Health and Rehab Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Friendship Health and Rehab Center?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Friendship Health and Rehab Center and how do I contact it?
Friendship Health and Rehab Center is at 327 Hershberger Rd NW, Roanoke, VA 24012. Phone: (540) 265-2100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.