nursing home in Manchester, NH
Hackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102 · (603) 668-8161
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hackett Hill Healthcare Center at a glance
Hackett Hill Healthcare Center is a 70-bed for-profit nursing home in Manchester, New Hampshire (Hillsborough County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the New Hampshire average of 3.
Residents receive about 3.8 hours of nursing care per day (1.2 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (April 24, 2026) found 5 health citations. The New Hampshire average is 4.
Federal regulators fined it 1 time in the past three years, totaling $8,278.
Nursing staff turnover is 34.4% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 70
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Genesis Healthcare
- Medicare-certified since
- October 20, 1989
- Resident/family council
- Resident
- County
- Hillsborough County
- CMS Certification Number
- 305038
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.75 hrs | 3.90 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 1.24 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.87 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.20 hrs | 3.47 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 34.4% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 26.7% | 40.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 40 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,278 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 70 | 100 | 107 | |
| Average residents per day | 59 | 81 | 86 | |
| Occupancy | 83.7% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.8% | 4.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.6% | 4.2% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 12.4% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.3% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2% | 1.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 6.2% | 22.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 6.7% | 17.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3.9% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 15.2% | 13.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 27.8% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 9.8% | 25.7% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.4% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 86% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 15 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 24, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected June 17, 2026 |
| April 24, 2026 Standard | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | D Potential harm, isolated | Corrected May 22, 2026 |
| April 24, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected May 26, 2026 |
| December 17, 2025 Complaint | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635 | G Actual harm, isolated | Corrected November 14, 2025 |
| December 17, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 9, 2026 |
| March 13, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 2, 2025 |
| March 13, 2025 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected April 15, 2025 |
| March 13, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 22, 2025 |
| March 13, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 22, 2025 |
| March 13, 2025 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected April 22, 2025 |
| March 13, 2025 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | B No harm, pattern | Corrected April 15, 2025 |
| April 2, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 19, 2024 |
| April 2, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected April 24, 2024 |
| April 2, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 29, 2024 |
| April 2, 2024 Standard | Assist a resident in gaining access to vision and hearing services. Quality of Life and Care Deficiencies · Tag F0685 | B No harm, pattern | Corrected April 29, 2024 |
| January 9, 2024 Complaint | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected February 2, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $8,278 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 17, 2025 | Fine | $8,278 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 191 HACKETT HILL ROAD OPERATIONS LLC Organization | 5% or greater direct ownership interest | 100% | 11/01/2014 |
| FC-GEN OPERATIONS INVESTMENT LLC Organization | 5% or greater indirect ownership interest | — | 12/01/2012 |
| GENESIS HEALTHCARE INC Organization | 5% or greater indirect ownership interest | — | 03/02/2015 |
| GENESIS HEALTHCARE LLC Organization | 5% or greater indirect ownership interest | — | 12/01/2012 |
| GENESIS HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 03/02/2015 |
| GENESIS NH HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 11/01/2014 |
| GENESIS OPERATIONS LLC Organization | 5% or greater indirect ownership interest | — | 11/01/2014 |
| GEN OPERATIONS II LLC Organization | 5% or greater indirect ownership interest | — | 12/01/2012 |
| GEN OPERATIONS I LLC Organization | 5% or greater indirect ownership interest | — | 12/01/2012 |
| GHC HOLDINGS LLC Organization | 5% or greater indirect ownership interest | — | 12/01/2012 |
| SUN HEALTHCARE GROUP INC Organization | 5% or greater indirect ownership interest | — | 03/02/2015 |
| WHITMAN, ARNOLD Individual | 5% or greater indirect ownership interest | — | 12/01/2012 |
| CULLEROT, ELIZABETH Individual | adp of the snf | NOT APPLICABLE | 02/09/2025 |
| OJUTALAYO, AYOBAMI Individual | adp of the snf | NOT APPLICABLE | 02/09/2025 |
| BERG, MICHAEL Individual | corporate officer | NOT APPLICABLE | 12/01/2012 |
| BRIDGEFORD, LAURA Individual | corporate officer | NOT APPLICABLE | 06/01/2024 |
| MENDELSON, AVI Individual | corporate officer | NOT APPLICABLE | 06/01/2024 |
| CULLEROT, ELIZABETH Individual | operational/managerial control | NOT APPLICABLE | 06/01/2024 |
| OJUTALAYO, AYOBAMI Individual | operational/managerial control | NOT APPLICABLE | 06/01/2024 |
Other nursing homes near Hackett Hill Healthcare Center
Courville at Manchester
44 West Webster Street, Manchester, NH 03104 · 2.4 mi
For-profit · 76 beds
- Special Focus candidate
★★★★★2Below averageMount Carmel Rehabilitation and Nursing Center
235 Myrtle Street, Manchester, NH 03104 · 3.2 mi
Non-profit · 122 beds · Part of Catholic Charities New Hampshire
★★★★★3Average- ★★★★★5Much above average
- ★★★★★5Much above average
Goffstown Nursing and Rehab Center
29 Center Street, Goffstown, NH 03045 · 3.5 mi
For-profit · 41 beds
★★★★★1Much below averageSaint Teresa Rehabilitation & Nursing Center
519 Bridge Street, Manchester, NH 03104 · 3.7 mi
Non-profit · 51 beds · Part of Catholic Charities New Hampshire
★★★★★2Below average
Frequently asked questions
What is Hackett Hill Healthcare Center's rating?
Hackett Hill Healthcare Center has 2 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Hackett Hill Healthcare Center receive?
Its most recent standard health inspection found 5 citations, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Hackett Hill Healthcare Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hackett Hill Healthcare Center?
It is for profit - corporation and part of Genesis Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hackett Hill Healthcare Center and how do I contact it?
Hackett Hill Healthcare Center is at 191 Hackett Hill Road, Manchester, NH 03102. Phone: (603) 668-8161.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.