nursing home in Agawam, MA
Agawam West Rehab and Nursing
61 Cooper Street, Agawam, MA 01001 · (413) 294-6800
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Agawam West Rehab and Nursing at a glance
Agawam West Rehab and Nursing is a 164-bed for-profit nursing home in Agawam, Massachusetts (Hampden County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Massachusetts average of 3.
Residents receive about 3.6 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (September 15, 2025) found 4 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 31.6% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 164
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Stern Consultants
- Medicare-certified since
- May 1, 1976
- Resident/family council
- Resident
- County
- Hampden County
- CMS Certification Number
- 225253
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.59 hrs | 3.86 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.48 hrs | 0.65 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.19 hrs | 2.25 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.05 hrs | 3.48 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 31.6% | 38.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 35.3% | 42.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 53 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 164 | 120 | 107 | |
| Average residents per day | 122 | 99 | 86 | |
| Occupancy | 74.5% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.2% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.1% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.4% | 21.4% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.5% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 13.6% | 16.4% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 15.4% | 15.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.3% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3.7% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.7% | 19.5% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 35.1% | 21.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 94.5% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.8% | 92.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 41.7% | 77.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 57.1% | 78.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 31 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 15, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected September 26, 2025 |
| September 15, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 17, 2025 |
| September 15, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected October 10, 2025 |
| September 15, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected October 10, 2025 |
| September 15, 2025 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | F Potential harm, widespread | Corrected October 10, 2025 |
| September 15, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected October 10, 2025 |
| September 15, 2025 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected October 10, 2025 |
| May 15, 2025 Complaint | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected June 9, 2025 |
| May 15, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected June 9, 2025 |
| May 15, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected June 9, 2025 |
| May 15, 2025 Complaint | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected June 9, 2025 |
| May 15, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 9, 2025 |
| March 26, 2025 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 21, 2025 |
| July 16, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected September 10, 2024 |
| July 16, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 8, 2024 |
| July 16, 2024 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | D Potential harm, isolated | Corrected August 8, 2024 |
| July 16, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning Deficiencies · Tag F0646 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected August 14, 2024 |
| July 16, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 14, 2024 |
| April 26, 2023 Fire safety | Have proper openings in smoke barrier doors. Smoke Deficiencies · Tag K0379 | D Potential harm, isolated | Corrected June 15, 2023 |
| April 26, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected June 16, 2023 |
| April 26, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected June 6, 2023 |
| April 26, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected June 6, 2023 |
| April 26, 2023 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected June 6, 2023 |
| April 26, 2023 Standard | Ensure each resident must receive and the facility must provide necessary behavioral health care and services. Quality of Life and Care Deficiencies · Tag F0740 | D Potential harm, isolated | Corrected June 6, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| FRIEDMAN, SHANA Individual | 5% or greater direct ownership interest | 12% | 10/16/2023 |
| COM FAMILY TRUST Organization | 5% or greater indirect ownership interest | 10% | 10/16/2023 |
| AGAWAM WEST PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| ASHKAR, RAMI Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| BEATTY, BRITTANY Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| COM FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| E NEWHOUSE FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| ERBLICH, AVRAHAM Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| ETN FAMILY HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| FRIEDMAN, BENJAMIN Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| IANACONE, DAVID Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| MILLMAN, CHAIM Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| NEWHOUSE, ERIC Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| PLEW, ANDREA Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| SHEPS, BORUCH Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| STERN, BEZALEL Individual | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| STERN THERAPY CONSULTANTS LLC Organization | adp of the snf | NOT APPLICABLE | 07/30/2025 |
| TLCO HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| TLM FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| T NEWHOUSE FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 10/16/2023 |
| MILLMAN, CHAIM Individual | corporate officer | NOT APPLICABLE | 10/16/2023 |
| BEATTY, BRITTANY Individual | direct ownership interest | NOT APPLICABLE | 10/16/2023 |
| FRIEDMAN, BENJAMIN Individual | direct ownership interest | NOT APPLICABLE | 10/16/2023 |
| MILLMAN, CHAIM Individual | indirect ownership interest | NOT APPLICABLE | 10/16/2023 |
| NEWHOUSE, ERIC Individual | indirect ownership interest | NOT APPLICABLE | 10/16/2023 |
| ASHKAR, RAMI Individual | managing control - governing body | NOT APPLICABLE | 10/16/2023 |
| ERBLICH, AVRAHAM Individual | managing control - governing body | NOT APPLICABLE | 10/16/2023 |
| MILLMAN, CHAIM Individual | managing control - governing body | NOT APPLICABLE | 10/16/2023 |
| NEWHOUSE, ERIC Individual | managing control - governing body | NOT APPLICABLE | 10/16/2023 |
| SHEPS, BORUCH Individual | managing control - governing body | NOT APPLICABLE | 10/16/2023 |
| ASHKAR, RAMI Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| BEATTY, BRITTANY Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| ERBLICH, AVRAHAM Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| ETN FAMILY HOLDINGS LLC Organization | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| FRIEDMAN, BENJAMIN Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| IANACONE, DAVID Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| MILLMAN, CHAIM Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| NEWHOUSE, ERIC Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| PLEW, ANDREA Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
| SHEPS, BORUCH Individual | operational/managerial control | NOT APPLICABLE | 10/16/2023 |
Showing 40 of 44 records.
Other nursing homes near Agawam West Rehab and Nursing
Agawam South Rehab and Nursing
65 Cooper Street, Agawam, MA 01001 · under 1 mi
For-profit · 122 beds · Part of Stern Consultants
★★★★★4Above averageAgawam North Rehab and Nursing
55 Cooper Street, Agawam, MA 01001 · under 1 mi
For-profit · 124 beds · Part of Stern Consultants
★★★★★1Much below averageAgawam East Rehab and Nursing
464 Main Street, Agawam, MA 01001 · under 1 mi
For-profit · 123 beds · Part of Stern Consultants
- CMS high performer
★★★★★5Much above averageJulian J Levitt Family Nursing Home
770 Converse Street, Longmeadow, MA 01106 · 3.7 mi
Non-profit · 200 beds · Part of Chelsea Jewish Lifecare
★★★★★4Above averageEast Longmeadow Skilled Nursing Center
305 Maple Street, East Longmeadow, MA 01028 · 4.6 mi
Non-profit · 131 beds · Part of Integritus Healthcare
★★★★★4Above averageWestfield Rehabilitation and Health Center
37 Feeding Hills Road, Westfield, MA 01085 · 4.8 mi
For-profit · 80 beds
★★★★★2Below average
Frequently asked questions
What is Agawam West Rehab and Nursing's rating?
Agawam West Rehab and Nursing has 2 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Agawam West Rehab and Nursing receive?
Its most recent standard health inspection found 4 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Agawam West Rehab and Nursing accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Agawam West Rehab and Nursing?
It is for profit - limited liability company and part of Stern Consultants. The ownership section on this page lists the owners and managers reported to CMS.
Where is Agawam West Rehab and Nursing and how do I contact it?
Agawam West Rehab and Nursing is at 61 Cooper Street, Agawam, MA 01001. Phone: (413) 294-6800.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.