nursing home in Koloa, HI
Hale Kupuna Heritage Home, LLC
4297A Omao Road, Koloa, HI 96756 · (808) 742-7591
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hale Kupuna Heritage Home, LLC at a glance
Hale Kupuna Heritage Home, LLC is a 84-bed for-profit nursing home in Koloa, Hawaii (Kauai County).
CMS gives it 4 out of 5 stars on its overall star rating, close to the Hawaii average of 3.7.
Residents receive about 4.2 hours of nursing care per day (1.6 of them from registered nurses), worse than the state average of 5 hours.
Its most recent standard health inspection (March 12, 2026) found 7 health citations. The Hawaii average is 9.2.
Federal regulators fined it 1 time in the past three years, totaling $10,628.
Nursing staff turnover is 29.5% per year (state average 36.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 84
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Ohana Pacific Management Co.
- Medicare-certified since
- June 7, 2011
- Resident/family council
- Both
- County
- Kauai County
- CMS Certification Number
- 125062
Ratings
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 4.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4.3 / 5 | 3.8 / 5 | Worse |
Staffing
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.17 hrs | 4.97 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.59 hrs | 1.75 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.23 hrs | 2.88 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.72 hrs | 4.41 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 29.5% | 36.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 20% | 31.5% | 42.9% | Better |
Inspections
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 49 | 67.9 | 80.6 | Better |
Penalties
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $10,628 | $19,339 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 84 | 101 | 107 | |
| Average residents per day | 45 | 82 | 86 | |
| Occupancy | 53.9% | 81.5% | 80.9% |
Long-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.2% | 1.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.1% | 3.4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 9.8% | 11.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.8% | 2.4% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.8% | 1% | 0.8% | Average |
| Long-stay residents needing more help with daily activities (lower is better) | 29.1% | 16.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 25.6% | 20.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.1% | 4.9% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 4.8% | 1.2% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.3% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 5% | 9.1% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 21.6% | 17.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.8% | 95.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.9% | 96.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Hawaii avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 90.2% | 82.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 25 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 12, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected June 29, 2026 |
| March 12, 2026 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected June 16, 2026 |
| March 12, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected June 11, 2026 |
| March 12, 2026 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected June 19, 2026 |
| March 12, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected April 26, 2026 |
| March 12, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 26, 2026 |
| March 12, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 26, 2026 |
| March 12, 2026 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected April 26, 2026 |
| March 12, 2026 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected April 26, 2026 |
| March 12, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected April 26, 2026 |
| September 6, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected October 15, 2024 |
| September 6, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected October 21, 2024 |
| September 6, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 21, 2024 |
| September 6, 2024 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 21, 2024 |
| September 6, 2024 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected October 21, 2024 |
| September 6, 2024 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected October 21, 2024 |
| September 6, 2024 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected October 21, 2024 |
| September 6, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected July 17, 2024 |
| September 22, 2023 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | F Potential harm, widespread | Corrected November 1, 2023 |
| September 22, 2023 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected November 1, 2023 |
| September 22, 2023 Standard | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 1, 2023 |
| September 22, 2023 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected November 1, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $10,628 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 12, 2026 | Fine | $10,628 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HATA, RANDALL Individual | adp of the snf | NOT APPLICABLE | 11/12/2009 |
| KISHABA, RICHARD Individual | adp of the snf | NOT APPLICABLE | 11/12/2009 |
| KOP, ARNOLD Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| LORE, ANDREW Individual | adp of the snf | NOT APPLICABLE | 02/01/2022 |
| LO, WESLEY Individual | adp of the snf | NOT APPLICABLE | 01/01/2020 |
| MCCLENNON, PAMELA Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| MORIKUNI, SUANNE Individual | adp of the snf | NOT APPLICABLE | 01/01/2015 |
| OHANA PACIFIC MANAGEMENT COMPANY INC Organization | adp of the snf | NOT APPLICABLE | 12/16/2025 |
| SMITH, JOEL Individual | adp of the snf | NOT APPLICABLE | 12/01/2025 |
| UKAUKA, LEA Individual | adp of the snf | NOT APPLICABLE | 08/18/2021 |
| UKAUKAU, BLOSSOM Individual | adp of the snf | NOT APPLICABLE | 08/18/2021 |
| MORIKUNI, SUANNE Individual | corporate officer | NOT APPLICABLE | 01/01/2015 |
| KISHABA, SANDRA Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 12/01/2025 |
| HATA, RANDALL Individual | operational/managerial control | NOT APPLICABLE | 11/12/2009 |
| KISHABA, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 11/12/2009 |
| KOP, ARNOLD Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| LORE, ANDREW Individual | operational/managerial control | NOT APPLICABLE | 02/01/2022 |
| LO, WESLEY Individual | operational/managerial control | NOT APPLICABLE | 01/01/2020 |
| MCCLENNON, PAMELA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| MORIKUNI, SUANNE Individual | operational/managerial control | NOT APPLICABLE | 01/01/2015 |
| OHANA PACIFIC MANAGEMENT COMPANY INC Organization | operational/managerial control | NOT APPLICABLE | 11/12/2009 |
| SMITH, JOEL Individual | operational/managerial control | NOT APPLICABLE | 12/01/2025 |
Other nursing homes near Hale Kupuna Heritage Home, LLC
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★★★★★5Much above averageKauai Care Center
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★★★★★3AverageKauai Veterans Memorial Hospital
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★★★★★5Much above average- ★★★★★5Much above average
Frequently asked questions
What is Hale Kupuna Heritage Home, LLC's rating?
Hale Kupuna Heritage Home, LLC has 4 out of 5 stars on the CMS overall star rating. The average for Hawaii nursing homes is 3.7 stars.
How many inspection citations did Hale Kupuna Heritage Home, LLC receive?
Its most recent standard health inspection found 7 citations, compared with a Hawaii average of 9.2. Every citation is listed on this page with its severity.
Does Hale Kupuna Heritage Home, LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hale Kupuna Heritage Home, LLC?
It is for profit - limited liability company and part of Ohana Pacific Management Co.. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hale Kupuna Heritage Home, LLC and how do I contact it?
Hale Kupuna Heritage Home, LLC is at 4297A Omao Road, Koloa, HI 96756. Phone: (808) 742-7591.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.