nursing home in Lakeland, FL
Lakeland Hills Center
610 E Bella Vista Dr, Lakeland, FL 33805 · (863) 688-8591
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★1
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Lakeland Hills Center at a glance
Lakeland Hills Center is a 120-bed for-profit nursing home in Lakeland, Florida (Polk County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Florida average of 3.3.
Residents receive about 3.2 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (March 12, 2026) found 14 health citations. The Florida average is 7.1.
Federal regulators fined it 1 time in the past three years, totaling $139,373.
Nursing staff turnover is 50.9% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Hearthstone Senior Communities
- Medicare-certified since
- December 1, 1974
- Resident/family council
- Both
- County
- Polk County
- CMS Certification Number
- 105283
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 3.3 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.21 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.39 hrs | 0.73 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.04 hrs | 2.31 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.04 hrs | 3.49 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 50.9% | 41.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 80% | 46% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 3 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 14 | 7 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 178 | 63 | 80.6 | Worse |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $139,373 | $24,361 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 122 | 107 | |
| Average residents per day | 114 | 109 | 86 | |
| Occupancy | 95.3% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.3% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.6% | 4.5% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 9.2% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 5.6% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 5.6% | 9.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.5% | 5.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 9.5% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.7% | 14.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 6.8% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.1% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 3 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 16, 2026 Complaint | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected May 16, 2026 |
| March 12, 2026 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected May 16, 2026 |
| March 12, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected May 16, 2026 |
| March 12, 2026 Standard | Provide medically-related social services to help each resident achieve the highest possible quality of life. Quality of Life and Care Deficiencies · Tag F0745 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected May 16, 2026 |
| March 12, 2026 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected May 16, 2026 |
| March 12, 2026 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected May 16, 2026 |
| March 12, 2026 Standard | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770 | D Potential harm, isolated | Corrected April 12, 2026 |
| March 12, 2026 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected April 12, 2026 |
| April 11, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | K Immediate jeopardy, pattern | Corrected June 29, 2025 |
| April 11, 2025 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | K Immediate jeopardy, pattern | Corrected May 29, 2025 |
| April 11, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | K Immediate jeopardy, pattern | Corrected May 29, 2025 |
| April 11, 2025 Complaint | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected June 29, 2025 |
| January 14, 2025 Complaint | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | E Potential harm, pattern | Corrected February 14, 2025 |
| January 14, 2025 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 14, 2025 |
| January 14, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected February 14, 2025 |
| August 12, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected September 11, 2024 |
| September 28, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected October 28, 2023 |
| September 28, 2023 Standard | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | E Potential harm, pattern | Corrected October 28, 2023 |
| September 28, 2023 Standard | Honor the resident's right to organize and participate in resident/family groups in the facility. Resident Rights Deficiencies · Tag F0565 | E Potential harm, pattern | Corrected October 28, 2023 |
| September 28, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected October 28, 2023 |
| September 28, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected October 28, 2023 |
| August 19, 2021 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected September 19, 2021 |
| August 19, 2021 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | D Potential harm, isolated | Corrected September 19, 2021 |
| August 19, 2021 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected September 19, 2021 |
| August 19, 2021 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 19, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $139,373 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 11, 2025 | Payment Denial | 17 days from June 12, 2025 |
| April 11, 2025 | Fine | $139,373 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| LAKELAND HILLS REHABILITATION CENTER, LLC Organization | 5% or greater direct ownership interest | 100% | 04/01/2009 |
| HEARTHSTONE SENIOR COMMUNITIES, INC. Organization | 5% or greater indirect ownership interest | 100% | 04/01/2009 |
| BOWDEN, DESTINY Individual | adp of the snf | NOT APPLICABLE | 03/14/2022 |
| CONSULTING SUPPORT SERVICES, LLC Organization | adp of the snf | NOT APPLICABLE | 03/24/2025 |
| FACILITY SUPPORT COMPANY, LLC Organization | adp of the snf | NOT APPLICABLE | 03/24/2025 |
| KANE FINANCIAL SERVICES, LLC Organization | adp of the snf | NOT APPLICABLE | 03/24/2025 |
| KUHLMEYER, RICHARD Individual | adp of the snf | NOT APPLICABLE | 04/07/2022 |
| SELECT REHABILITATION, LLC Organization | adp of the snf | NOT APPLICABLE | 08/19/2016 |
| THEMIS HEALTH MANAGEMENT, LLC Organization | adp of the snf | NOT APPLICABLE | 03/24/2025 |
| GARNER, ALVIN Individual | corporate officer | NOT APPLICABLE | 04/01/2009 |
| JAFFE, HOWARD Individual | corporate officer | NOT APPLICABLE | 04/01/2009 |
| ROMBOLD, LORI Individual | corporate officer | NOT APPLICABLE | 04/01/2009 |
| WYATT, BRIAN Individual | corporate officer | NOT APPLICABLE | 04/01/2009 |
| BOWDEN, DESTINY Individual | operational/managerial control | NOT APPLICABLE | 03/14/2022 |
| CONSULTING SUPPORT SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 06/28/2011 |
| FACILITY SUPPORT COMPANY, LLC Organization | operational/managerial control | NOT APPLICABLE | 12/13/2010 |
| KANE FINANCIAL SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 06/06/2012 |
| KUHLMEYER, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 04/07/2022 |
| THEMIS HEALTH MANAGEMENT, LLC Organization | operational/managerial control | NOT APPLICABLE | 09/01/2009 |
Other nursing homes near Lakeland Hills Center
Vivo Healthcare Lakeland
1919 Lakeland Hills Blvd, Lakeland, FL 33805 · under 1 mi
For-profit · 185 beds · Part of Vivo Healthcare
★★★★★1Much below averageCharming Lakes Rehab
2020 W Lake Parker Dr, Lakeland, FL 33805 · under 1 mi
For-profit · 120 beds · Part of Excelsior Care Group
★★★★★2Below averageValencia Hills Health and Rehabilitation Center
1350 Sleepy Hill Rd, Lakeland, FL 33810 · 2.2 mi
For-profit · 249 beds · Part of Summit Care
★★★★★1Much below averageThe Club at Lake Gibson
855 Carpenters Way, Lakeland, FL 33809 · 2.3 mi
For-profit · 120 beds · Part of Gold Fl Trust II
★★★★★3Average- ★★★★★3Average
Wedgewood Healthcare and Rehabilitation Center
1010 Carpenters Way, Lakeland, FL 33809 · 2.3 mi
For-profit · 120 beds
★★★★★2Below average
Frequently asked questions
What is Lakeland Hills Center's rating?
Lakeland Hills Center has 2 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Lakeland Hills Center receive?
Its most recent standard health inspection found 14 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Lakeland Hills Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Lakeland Hills Center?
It is for profit - limited liability company and part of Hearthstone Senior Communities. The ownership section on this page lists the owners and managers reported to CMS.
Where is Lakeland Hills Center and how do I contact it?
Lakeland Hills Center is at 610 E Bella Vista Dr, Lakeland, FL 33805. Phone: (863) 688-8591.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.