nursing home in Milford, DE
Delaware Veterans Home
100 Delaware Veterans Blvd, Milford, DE 19963 · (302) 424-6000
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★5
- Quality measures★★★★★5
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Delaware Veterans Home at a glance
Delaware Veterans Home is a 144-bed government nursing home in Milford, Delaware (Sussex County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Delaware average of 3.2.
Residents receive about 7.1 hours of nursing care per day (2.5 of them from registered nurses), better than the state average of 4.3 hours.
Its most recent standard health inspection (March 12, 2026) found 7 health citations. The Delaware average is 10.9.
Federal regulators fined it 2 times in the past three years, totaling $118,757.
Nursing staff turnover is 54% per year (state average 41.3%).
Facility details
- Type
- Nursing home
- Ownership
- Government - State
- Beds
- 144
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- June 20, 2007
- Resident/family council
- Resident
- County
- Sussex County
- CMS Certification Number
- 085051
Ratings
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
Staffing
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 7.08 hrs | 4.35 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 2.46 hrs | 0.97 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.89 hrs | 2.40 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 6.28 hrs | 3.89 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 54% | 41.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 57.7% | 41.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 11 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 56 | 98 | 80.6 | Better |
Penalties
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $118,757 | $67,512 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 2 | 1 | Worse |
Size
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 144 | 107 | 107 | |
| Average residents per day | 64 | 90 | 86 | |
| Occupancy | 44.2% | 81.1% | 80.9% |
Long-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.8% | 3.2% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.6% | 3.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 8.4% | 10.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.1% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 14.8% | 12.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 23.2% | 13.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.3% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 10.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.9% | 21.8% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 18.5% | 20.2% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 97.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.5% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a pneumonia vaccine (higher is better) | 79.1% | 83.5% | 82% | Average |
Inspection citations
State inspectors cited this home for 21 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 12, 2026 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | G Actual harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 26, 2026 |
| March 12, 2026 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 12, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected April 26, 2026 |
| March 6, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | G Actual harm, isolated | Corrected April 30, 2025 |
| March 6, 2025 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected April 30, 2025 |
| March 6, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 20, 2024 |
| March 6, 2025 Complaint | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. Resident Rights Deficiencies · Tag F0626 | D Potential harm, isolated | Corrected April 30, 2025 |
| March 6, 2025 Complaint | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773 | D Potential harm, isolated | Corrected April 30, 2025 |
| April 25, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | E Potential harm, pattern | Corrected May 17, 2024 |
| April 25, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 25, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 25, 2023 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. Nursing and Physician Services Deficiencies · Tag F0947 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0943 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | D Potential harm, isolated | Corrected May 26, 2023 |
| April 25, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected May 26, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $118,757 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 12, 2026 | Fine | $86,920 |
| March 6, 2025 | Fine | $31,837 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ERHART, CAROL Individual | corporate director | NOT APPLICABLE | 10/20/2020 |
| PETERSON, WILLIAM Individual | corporate director | NOT APPLICABLE | 03/08/2010 |
| CANNON, JOHN Individual | corporate officer | NOT APPLICABLE | 12/19/2022 |
| SATTERLY, LISA Individual | corporate officer | NOT APPLICABLE | 05/01/2022 |
| GROFF, SANDRA Individual | w-2 managing employee | NOT APPLICABLE | 08/27/2012 |
| PETERSON, WILLIAM Individual | w-2 managing employee | NOT APPLICABLE | 03/08/2010 |
Other nursing homes near Delaware Veterans Home
Milford Center
700 Marvel Road, Milford, DE 19963 · 2.1 mi
For-profit · 136 beds · Part of Genesis Healthcare
★★★★★2Below averagePolaris Healthcare and Rehabilitation Center
21 W Clarke Avenue, Milford, DE 19963 · 2.3 mi
For-profit · 100 beds · Part of Nationwide Healthcare Services
★★★★★2Below averageBay Terrace Rehabilitation and Health Center
889 South Little Creek Road, Dover, DE 19901 · 15.5 mi
For-profit · 85 beds · Part of Prestige Healthcare Administrative Services
★★★★★3AverageCenter at Eden Hill, LLC
300 Banning Street, Dover, DE 19904 · 15.7 mi
For-profit · 80 beds · Part of Veritas Management Group
- CMS high performer
★★★★★5Much above averageCadia Rehabilitation Capitol
1225 Walker Road, Dover, DE 19904 · 16.9 mi
For-profit · 120 beds · Part of Cadia Healthcare
★★★★★3AverageDelaware Bay Rehabilitation and Healthcare Center
110 W. North Street, Georgetown, DE 19947 · 17.1 mi
For-profit · 139 beds · Part of Venza Care Management
★★★★★2Below average
Frequently asked questions
What is Delaware Veterans Home's rating?
Delaware Veterans Home has 4 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.
How many inspection citations did Delaware Veterans Home receive?
Its most recent standard health inspection found 7 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.
Does Delaware Veterans Home accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Delaware Veterans Home?
It is government - state. The ownership section on this page lists the owners and managers reported to CMS.
Where is Delaware Veterans Home and how do I contact it?
Delaware Veterans Home is at 100 Delaware Veterans Blvd, Milford, DE 19963. Phone: (302) 424-6000.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.