nursing home in Milford, DE

Polaris Healthcare and Rehabilitation Center

21 W Clarke Avenue, Milford, DE 19963 · (302) 503-7650

★★★★★2
Below average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★2
  • Quality measures★★★★★4

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Polaris Healthcare and Rehabilitation Center at a glance

Polaris Healthcare and Rehabilitation Center is a 100-bed for-profit nursing home in Milford, Delaware (Sussex County).

CMS gives it 2 out of 5 stars on its overall star rating, worse than the Delaware average of 3.2.

Residents receive about 4 hours of nursing care per day (0.8 of them from registered nurses), worse than the state average of 4.3 hours.

Its most recent standard health inspection (February 11, 2026) found 7 health citations. The Delaware average is 10.9.

Federal regulators fined it 3 times in the past three years, totaling $144,544.

Nursing staff turnover is 67.8% per year (state average 41.3%).

Facility details

Type
Nursing home
Ownership
For Profit - Limited Liability Company
Beds
100
Certified for
Medicare and Medicaid
Chain / affiliated entity
Nationwide Healthcare Services
Medicare-certified since
April 18, 2020
Resident/family council
Resident
County
Sussex County
CMS Certification Number
085058

Ratings

MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)2 / 53.2 / 53 / 5Worse
Health inspection rating ⓘ (higher is better)2 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)2 / 54 / 52.9 / 5Worse
Quality measures rating ⓘ (higher is better)4 / 54 / 53.6 / 5Average
Long-stay quality rating (higher is better)4 / 54.4 / 53.8 / 5Average
Short-stay (rehab) quality rating (higher is better)3 / 53.7 / 53.3 / 5Average

Staffing

This facility3.96 hrsDelaware average4.35 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.96 hrs4.35 hrs3.86 hrsAverage
Registered nurse hours per resident per day (higher is better)0.76 hrs0.97 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)1.94 hrs2.40 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)3.67 hrs3.89 hrs3.42 hrsBetter
Nursing staff turnover (yearly) (lower is better)67.8%41.3%45.8%Worse
Registered nurse turnover (yearly) (lower is better)79.4%41.2%42.9%Worse
Administrators who left in the past year (lower is better)111Worse

Inspections

This facility7Delaware average11U.S. average9
Health citations in the most recent inspection: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)7119Better
Citations from complaint investigations (latest cycle) (lower is better)043Better
Weighted health inspection score ⓘ (lower is better)118.39880.6Worse

Penalties

This facility3Delaware average1U.S. average1
Fines in the past 3 years: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)311Worse
Total fines in the past 3 years (lower is better)$144,544$67,512$30,972Worse
All federal penalties in the past 3 years (lower is better)321Worse

Size

MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Certified beds100107107
Average residents per day949086
Occupancy93.8%81.1%80.9%

Long-stay residents

This facility0.6%Delaware average3.2%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)0.6%3.2%3.2%Better
Long-stay residents with pressure ulcers (lower is better)5.3%3.5%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)7.8%10.7%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)1%2.1%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.8%0.4%0.8%Average
Long-stay residents needing more help with daily activities (lower is better)13.7%12.7%13.9%Average
Long-stay residents whose walking worsened (lower is better)17.2%13.6%14.1%Worse
Long-stay residents who lose too much weight (lower is better)10.7%5.4%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)4.4%10.3%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)35.7%21.8%19.5%Worse
Long-stay residents with new or worse incontinence (lower is better)22.3%20.2%19%Worse
Long-stay residents given a flu vaccine (higher is better)98.8%97.4%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)95.2%95.7%93.6%Average

Short-stay residents

This facility0.4%Delaware average1%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)0.4%1%1.6%Better
Short-stay residents given a flu vaccine (higher is better)85.3%83.1%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)77.4%83.5%82%Worse

Inspection citations

State inspectors cited this home for 67 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 1 rated "immediate jeopardy".

DateCitationSeverityStatus
February 11, 2026
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected August 24, 2025
February 11, 2026
Standard
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Tag F0552
D
Potential harm, isolated
Corrected March 17, 2026
February 11, 2026
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected March 17, 2026
February 11, 2026
Standard
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Tag F0582
D
Potential harm, isolated
Corrected March 17, 2026
February 11, 2026
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected March 17, 2026
February 11, 2026
Standard
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
D
Potential harm, isolated
Corrected March 17, 2026
February 11, 2026
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected March 17, 2026
August 11, 2025
Complaint
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Tag F0791
D
Potential harm, isolated
Corrected September 11, 2025
August 11, 2025
Complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Tag F0726
D
Potential harm, isolated
Corrected September 11, 2025
January 28, 2025
Fire safety
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies · Tag E0039
F
Potential harm, widespread
Corrected March 18, 2025
January 28, 2025
Fire safety
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies · Tag E0037
E
Potential harm, pattern
Corrected March 18, 2025
January 28, 2025
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
K
Immediate jeopardy, pattern
Corrected March 18, 2025
January 28, 2025
Standard
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
G
Actual harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
E
Potential harm, pattern
Corrected March 18, 2025
January 28, 2025
Complaint
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies · Tag F0710
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Tag F0692
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Administration Deficiencies · Tag F0773
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · Tag F0791
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · Tag F0805
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected April 24, 2025
January 28, 2025
Standard
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Administration Deficiencies · Tag F0941
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights Deficiencies · Tag F0942
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Administration Deficiencies · Tag F0944
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.
Infection Control Deficiencies · Tag F0945
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide training in compliance and ethics.
Administration Deficiencies · Tag F0946
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Tag F0947
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Administration Deficiencies · Tag F0949
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · Tag F0561
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies · Tag F0567
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · Tag F0585
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected April 24, 2025
January 28, 2025
Complaint
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610
D
Potential harm, isolated
Corrected April 24, 2025
January 28, 2025
Complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies · Tag F0626
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Standard
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Tag F0688
D
Potential harm, isolated
Corrected March 18, 2025
January 28, 2025
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected March 18, 2025
July 9, 2024
Complaint
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies · Tag F0660
D
Potential harm, isolated
Corrected August 26, 2024
July 9, 2024
Complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies · Tag F0745
D
Potential harm, isolated
Corrected August 26, 2024
April 11, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected October 24, 2022
April 11, 2024
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected June 3, 2024
April 11, 2024
Standard
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Tag F0582
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Tag F0552
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Complaint
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Tag F0686
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Tag F0758
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected June 3, 2024
April 11, 2024
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
B
No harm, pattern
Corrected June 3, 2024

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 3 federal penalties in the past three years, including $144,544 in fines.

DatePenaltyAmount / length
February 11, 2026Fine$17,345
January 28, 2025Fine$114,368
April 11, 2024Fine$12,831

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
GELLEY, LEAH
Individual
5% or greater direct ownership interest5%05/20/2019
GELLEY, MEIR
Individual
5% or greater direct ownership interest95%05/20/2019
NATIONWIDE HEALTHCARE SERVICES
Organization
operational/managerial controlNOT APPLICABLE05/20/2019
GELLEY, MEIR
Individual
w-2 managing employeeNOT APPLICABLE05/20/2019

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Frequently asked questions

What is Polaris Healthcare and Rehabilitation Center's rating?

Polaris Healthcare and Rehabilitation Center has 2 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.

How many inspection citations did Polaris Healthcare and Rehabilitation Center receive?

Its most recent standard health inspection found 7 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.

Does Polaris Healthcare and Rehabilitation Center accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Polaris Healthcare and Rehabilitation Center?

It is for profit - limited liability company and part of Nationwide Healthcare Services. The ownership section on this page lists the owners and managers reported to CMS.

Where is Polaris Healthcare and Rehabilitation Center and how do I contact it?

Polaris Healthcare and Rehabilitation Center is at 21 W Clarke Avenue, Milford, DE 19963. Phone: (302) 503-7650.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.