nursing home in Naugatuck, CT
Complete Care at Glendale
4 Hazel Ave, Naugatuck, CT 06770 · (203) 723-1456
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Glendale at a glance
Complete Care at Glendale is a 120-bed for-profit nursing home in Naugatuck, Connecticut (Naugatuck Vly County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Connecticut average of 3.
Residents receive about 3.5 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.7 hours.
Its most recent standard health inspection (January 14, 2026) found 12 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 35.7% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- June 10, 1975
- Resident/family council
- Resident
- County
- Naugatuck Vly County
- CMS Certification Number
- 075240
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.50 hrs | 3.73 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.61 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.03 hrs | 2.22 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.15 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 35.7% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 30% | 38.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 2 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 13 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 58 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 118 | 107 | |
| Average residents per day | 111 | 103 | 86 | |
| Occupancy | 92.5% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.4% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 10.1% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.6% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 37.7% | 18% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 29.7% | 16.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 3.1% | 6.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 45.7% | 22.3% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.6% | 17.6% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 28% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 99.1% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.5% | 88.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.5% | 1.5% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 84.6% | 69.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.3% | 71.8% | 82% | Average |
Inspection citations
State inspectors cited this home for 31 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 3, 2026 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 12, 2026 |
| January 14, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected February 23, 2026 |
| January 14, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected February 23, 2026 |
| January 14, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected February 23, 2026 |
| May 15, 2025 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected June 12, 2025 |
| May 15, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 21, 2025 |
| January 26, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected January 23, 2024 |
| January 26, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected January 23, 2024 |
| January 26, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected January 23, 2024 |
| January 26, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected February 22, 2024 |
| January 26, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. Nursing and Physician Services Deficiencies · Tag F0711 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 26, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 22, 2024 |
| January 4, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected December 12, 2023 |
| August 31, 2021 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected November 9, 2021 |
| August 31, 2021 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | F Potential harm, widespread | Corrected November 9, 2021 |
| August 31, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected November 9, 2021 |
| August 31, 2021 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected November 9, 2021 |
| August 31, 2021 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected November 9, 2021 |
| August 31, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 1, 2021 |
| August 31, 2021 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | E Potential harm, pattern | Corrected October 1, 2021 |
| August 31, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected October 1, 2021 |
| August 31, 2021 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected October 1, 2021 |
| August 31, 2021 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected October 1, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC CT OPCOS LLC Organization | 5% or greater direct ownership interest | 100% | 09/01/2021 |
| PC WTA OPCO HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 09/01/2021 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 09/01/2021 |
| WELLTOWER INC Organization | 5% or greater security interest | NOT APPLICABLE | 09/01/2021 |
| AURORA GUARDIAN CT CO-BORROWER LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| AURORA GUARDIAN CT HOLDCO, LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| AURORA GUARDIAN CT MEZZ BORROWER LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| AURORA GUARDIAN CT REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| AURORA GUARDIAN PARTNERS CT LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| GLENDALE CENTER REALTY, LLC (COMPLETE CARE AT GLENDALE) Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| HOCH, ROBERT Individual | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| J & R FAMILY INVESTMENTS, LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| KOLIANI, LEONARD Individual | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| LAGANA, KRISTIN Individual | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| LANDAU FAMILY INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| L FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| L FRIEDMAN FAMILY HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| M FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| PC WTA ACQUISITION LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| PC WTA CT LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| REARDON, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| R&J FAMILY INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| SCHMITT, MELISSA Individual | adp of the snf | NOT APPLICABLE | 03/25/2025 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| TETREAULT, MARNIE Individual | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| WELLTOWER INC Organization | adp of the snf | NOT APPLICABLE | 09/01/2021 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 09/01/2021 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 09/01/2021 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 09/01/2021 |
| HOCH, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 09/01/2021 |
| KOLIANI, LEONARD Individual | operational/managerial control | NOT APPLICABLE | 01/01/2021 |
| LAGANA, KRISTIN Individual | operational/managerial control | NOT APPLICABLE | 09/01/2021 |
| SCHMITT, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 03/25/2025 |
| TETREAULT, MARNIE Individual | operational/managerial control | NOT APPLICABLE | 09/01/2021 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 09/01/2021 |
Other nursing homes near Complete Care at Glendale
Beacon Brook Center for Health & Rehabilitation
89 Weid Drive, Naugatuck, CT 06770 · under 1 mi
For-profit · 126 beds · Part of National Health Care Associates
★★★★★2Below averageShady Knoll Center for Health & Rehabilitation
41 Skokorat Street, Seymour, CT 06483 · 4.9 mi
For-profit · 128 beds · Part of National Health Care Associates
★★★★★2Below averageCheshire House Health Care Facility & Rehab Center
3396 E Main Street, Waterbury, CT 06705 · 5.9 mi
For-profit · 75 beds · Part of Ryders Health Management
★★★★★2Below averageComplete Care at Middlebury
778 Middlebury Rd, Middlebury, CT 06762 · 6.3 mi
For-profit · 58 beds · Part of Complete Care
★★★★★5Much above average- ★★★★★5Much above average
Waterbury Center for Nursing & Rehabilitation LLC
177 Whitewood Road, Waterbury, CT 06708 · 7.7 mi
For-profit · 120 beds · Part of Essential Healthcare
★★★★★5Much above average
Frequently asked questions
What is Complete Care at Glendale's rating?
Complete Care at Glendale has 4 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Complete Care at Glendale receive?
Its most recent standard health inspection found 12 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Complete Care at Glendale accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Glendale?
It is for profit - corporation and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Glendale and how do I contact it?
Complete Care at Glendale is at 4 Hazel Ave, Naugatuck, CT 06770. Phone: (203) 723-1456.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.