nursing home in Waterbury, CT
Waterbury Center for Nursing & Rehabilitation LLC
177 Whitewood Road, Waterbury, CT 06708 · (203) 757-9491
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Waterbury Center for Nursing & Rehabilitation LLC at a glance
Waterbury Center for Nursing & Rehabilitation LLC is a 120-bed for-profit nursing home in Waterbury, Connecticut (Naugatuck Vly County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Connecticut average of 3.
Residents receive about 3.9 hours of nursing care per day (0.9 of them from registered nurses), close to the state average of 3.7 hours.
Its most recent standard health inspection (December 20, 2024) found 8 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 30.2% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Partnership
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Essential Healthcare
- Medicare-certified since
- June 6, 1972
- Resident/family council
- Resident
- County
- Naugatuck Vly County
- CMS Certification Number
- 075219
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.7 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.88 hrs | 3.73 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.86 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.31 hrs | 2.22 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.13 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 30.2% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 47.8% | 38.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 13 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 3 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 51 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 118 | 107 | |
| Average residents per day | 112 | 103 | 86 | |
| Occupancy | 93% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.8% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 7.5% | 4% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 35.3% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.5% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.4% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.9% | 18% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7% | 16.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.5% | 6.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 8.3% | 22.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.4% | 17.6% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 21.4% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 84.9% | 93.5% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 68.9% | 88.6% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2.3% | 1.5% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 49.5% | 69.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 33.3% | 71.8% | 82% | Worse |
Inspection citations
State inspectors cited this home for 37 health deficiencies and 24 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 9, 2026 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | J Immediate jeopardy, isolated | Deficient, Provider has no plan of correction |
| July 9, 2026 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Deficient, Provider has no plan of correction |
| July 9, 2026 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| July 9, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| July 9, 2026 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Deficient, Provider has no plan of correction |
| December 1, 2025 Complaint | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. Resident Rights Deficiencies · Tag F0559 | B No harm, pattern | Corrected December 18, 2025 |
| February 11, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 3, 2025 |
| December 20, 2024 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | E Potential harm, pattern | Corrected January 9, 2025 |
| December 20, 2024 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | E Potential harm, pattern | Corrected January 9, 2025 |
| December 20, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | F Potential harm, widespread | Corrected January 20, 2025 |
| December 20, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 20, 2025 |
| December 20, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 20, 2025 |
| December 20, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected January 20, 2025 |
| December 20, 2024 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected January 20, 2025 |
| December 20, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected January 20, 2025 |
| December 20, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | B No harm, pattern | Corrected January 20, 2025 |
| December 20, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected January 20, 2025 |
| June 17, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected August 21, 2024 |
| June 17, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected August 21, 2024 |
| May 16, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 5, 2024 |
| May 16, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 5, 2024 |
| June 23, 2022 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected July 27, 2022 |
| June 23, 2022 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | E Potential harm, pattern | Corrected August 3, 2022 |
| June 23, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected August 3, 2022 |
| June 23, 2022 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected August 3, 2022 |
| June 23, 2022 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected August 3, 2022 |
| June 23, 2022 Standard | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | B No harm, pattern | Corrected August 3, 2022 |
| November 1, 2019 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected November 17, 2019 |
| November 1, 2019 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Provide properly sized and located linen or trash receptacles. Miscellaneous Deficiencies · Tag K0754 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Meet other general requirements that are deficient. Services Deficiencies · Tag K0500 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | E Potential harm, pattern | Corrected November 17, 2019 |
| November 1, 2019 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Have properly installed hallway dispensers for alcohol-based hand rub. Smoke Deficiencies · Tag K0325 | D Potential harm, isolated | Corrected November 9, 2019 |
| November 1, 2019 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected November 9, 2019 |
| November 1, 2019 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | F Potential harm, widespread | Corrected March 6, 2020 |
| November 1, 2019 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | F Potential harm, widespread | Corrected March 6, 2020 |
| November 1, 2019 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected January 31, 2020 |
| November 1, 2019 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected November 25, 2019 |
| November 1, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected January 31, 2020 |
| November 1, 2019 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected January 2, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| LANDA, JOSEPH Individual | 5% or greater direct ownership interest | 38% | 11/01/2022 |
| LANDA, SARI Individual | 5% or greater direct ownership interest | 6% | 11/01/2022 |
| SALAMON, MENAJEM Individual | 5% or greater direct ownership interest | 44% | 11/01/2022 |
| SALAMON, MORDEJAI Individual | 5% or greater direct ownership interest | 7% | 11/01/2021 |
| BURG & WEINGARTEN, CPA, PC Organization | adp of the snf | NOT APPLICABLE | 11/01/2021 |
| GOLDBERG, MOTI Individual | adp of the snf | NOT APPLICABLE | 11/17/2025 |
| LANDA, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 06/13/2025 |
| LANDA, SARI Individual | adp of the snf | NOT APPLICABLE | 06/13/2025 |
| RAAD, MARC Individual | adp of the snf | NOT APPLICABLE | 11/17/2025 |
| SALAMON, MENAJEM Individual | adp of the snf | NOT APPLICABLE | 06/13/2025 |
| SALAMON, MORDEJAI Individual | adp of the snf | NOT APPLICABLE | 06/13/2025 |
| ZELLA HEALTHCARE CONSULTING LLC Organization | adp of the snf | NOT APPLICABLE | 11/01/2021 |
| GEWIRTZ, JONATHAN Individual | corporate officer | NOT APPLICABLE | 11/01/2022 |
| MAYER, ABRAHAM Individual | direct ownership interest | NOT APPLICABLE | 11/01/2022 |
| MAYER, BERRY Individual | direct ownership interest | NOT APPLICABLE | 11/01/2022 |
| MAYER, MOSHE Individual | direct ownership interest | NOT APPLICABLE | 11/01/2022 |
| MAYER, YOSSI Individual | direct ownership interest | NOT APPLICABLE | 11/01/2022 |
| GOLDBERG, MOTI Individual | operational/managerial control | NOT APPLICABLE | 11/17/2025 |
| RAAD, MARC Individual | operational/managerial control | NOT APPLICABLE | 11/01/2021 |
| SALAMON, MENAJEM Individual | operational/managerial control | NOT APPLICABLE | 10/01/2016 |
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★★★★★4Above averageAutumn Lake Healthcare at Bucks Hill
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★★★★★4Above averageComplete Care at Middlebury
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★★★★★5Much above averageCheshire House Health Care Facility & Rehab Center
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★★★★★2Below averageCook Willow Health & Rehabilitation Center, INC.
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- CMS high performer
★★★★★5Much above averageComplete Care at Glendale
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Frequently asked questions
What is Waterbury Center for Nursing & Rehabilitation LLC's rating?
Waterbury Center for Nursing & Rehabilitation LLC has 5 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Waterbury Center for Nursing & Rehabilitation LLC receive?
Its most recent standard health inspection found 8 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Waterbury Center for Nursing & Rehabilitation LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Waterbury Center for Nursing & Rehabilitation LLC?
It is for profit - partnership and part of Essential Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Waterbury Center for Nursing & Rehabilitation LLC and how do I contact it?
Waterbury Center for Nursing & Rehabilitation LLC is at 177 Whitewood Road, Waterbury, CT 06708. Phone: (203) 757-9491.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.