nursing home in Plymouth, CT
Cook Willow Health & Rehabilitation Center, INC.
81 Hillside Avenue, Plymouth, CT 06782 · (860) 283-8208
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★4
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Cook Willow Health & Rehabilitation Center, INC. at a glance
Cook Willow Health & Rehabilitation Center, INC. is a 60-bed for-profit nursing home in Plymouth, Connecticut (Naugatuck Vly County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Connecticut average of 3.
Residents receive about 4 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 3.7 hours.
Its most recent standard health inspection (September 12, 2025) found 10 health citations. The Connecticut average is 13.
It has not received a federal fine in the past three years.
Nursing staff turnover is 40.8% per year (state average 37.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 60
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- November 1, 1991
- Resident/family council
- Resident
- County
- Naugatuck Vly County
- CMS Certification Number
- 075349
Ratings
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.97 hrs | 3.73 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.94 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.30 hrs | 2.22 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.24 hrs | 3.37 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 40.8% | 37.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 37.5% | 38.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 13 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 40 | 80.8 | 80.6 | Better |
Penalties
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,730 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 60 | 118 | 107 | |
| Average residents per day | 50 | 103 | 86 | |
| Occupancy | 83.7% | 88.3% | 80.9% |
Long-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.2% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 0.3% | 4% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 9.3% | 17.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 1.5% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 14.2% | 18% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 12.6% | 16.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 6.5% | 6.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 4.8% | 22.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.1% | 17.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 20.2% | 24.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 93.5% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 88.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Connecticut avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 69.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 100% | 71.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 23 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 29, 2026 Complaint | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. Resident Rights Deficiencies · Tag F0559 | D Potential harm, isolated | Corrected May 26, 2026 |
| September 12, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected December 16, 2025 |
| September 12, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected December 16, 2025 |
| September 12, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected October 22, 2025 |
| September 12, 2025 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 22, 2025 |
| September 12, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | C No harm, widespread | Corrected October 22, 2025 |
| February 6, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected February 17, 2024 |
| February 6, 2024 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected February 17, 2024 |
| February 6, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected March 19, 2024 |
| February 6, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected March 19, 2024 |
| February 6, 2024 Standard | Observe each nurse aide's job performance and give regular training. Nursing and Physician Services Deficiencies · Tag F0730 | B No harm, pattern | Corrected March 19, 2024 |
| February 6, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | B No harm, pattern | Corrected March 19, 2024 |
| February 6, 2024 Standard | Assure the security of all personal funds of residents deposited with the facility. Resident Rights Deficiencies · Tag F0570 | B No harm, pattern | Corrected March 19, 2024 |
| November 22, 2021 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected February 23, 2022 |
| November 22, 2021 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected February 23, 2022 |
| November 22, 2021 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected February 23, 2022 |
| November 22, 2021 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 29, 2021 |
| November 22, 2021 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected December 29, 2021 |
| November 22, 2021 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected December 29, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| MACDONALD, SUSAN Individual | 5% or greater direct ownership interest | 100% | 07/01/1975 |
| LE CLAIR, JENNESA Individual | adp of the snf | NOT APPLICABLE | 01/30/2004 |
| MACDONALD, SUSAN Individual | adp of the snf | NOT APPLICABLE | 07/01/1975 |
| OH, JONG GIL Individual | adp of the snf | NOT APPLICABLE | 05/01/2007 |
| MACDONALD, SUSAN Individual | corporate director | NOT APPLICABLE | 07/01/1975 |
| LE CLAIR, JENNESA Individual | corporate officer | NOT APPLICABLE | 03/18/1989 |
| MACDONALD, SUSAN Individual | corporate officer | NOT APPLICABLE | 07/01/1975 |
| MACDONALD, WALTER Individual | corporate officer | NOT APPLICABLE | 01/15/1990 |
| LE CLAIR, JENNESA Individual | operational/managerial control | NOT APPLICABLE | 03/18/1989 |
| MACDONALD, SUSAN Individual | operational/managerial control | NOT APPLICABLE | 07/01/1975 |
| OH, JONG GIL Individual | operational/managerial control | NOT APPLICABLE | 05/01/2007 |
Other nursing homes near Cook Willow Health & Rehabilitation Center, INC.
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★★★★★4Above averageIngraham Manor Rehab and Nursing
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★★★★★2Below averagePines at Bristol for Nursing & Rehabilitation, the
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★★★★★4Above averageWaterbury Center for Nursing & Rehabilitation LLC
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★★★★★5Much above averageApple Rehab Watertown
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★★★★★4Above averageCivita Care Sheriden Woods
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- Abuse citation
★★★★★1Much below average
Frequently asked questions
What is Cook Willow Health & Rehabilitation Center, INC.'s rating?
Cook Willow Health & Rehabilitation Center, INC. has 5 out of 5 stars on the CMS overall star rating. The average for Connecticut nursing homes is 3 stars.
How many inspection citations did Cook Willow Health & Rehabilitation Center, INC. receive?
Its most recent standard health inspection found 10 citations, compared with a Connecticut average of 13. Every citation is listed on this page with its severity.
Does Cook Willow Health & Rehabilitation Center, INC. accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Cook Willow Health & Rehabilitation Center, INC.?
It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Cook Willow Health & Rehabilitation Center, INC. and how do I contact it?
Cook Willow Health & Rehabilitation Center, INC. is at 81 Hillside Avenue, Plymouth, CT 06782. Phone: (860) 283-8208.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.