nursing home in Marion, AR
Willowbend Health and Rehabilitation, LLC
830 Canal Street, Marion, AR 72364 · (870) 739-3268
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Willowbend Health and Rehabilitation, LLC at a glance
Willowbend Health and Rehabilitation, LLC is a 140-bed for-profit nursing home in Marion, Arkansas (Crittenden County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Arkansas average of 3.4.
Residents receive about 3.8 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (February 6, 2025) found 7 health citations. The Arkansas average is 2.7.
Federal regulators fined it 2 times in the past three years, totaling $30,771.
Nursing staff turnover is 34.3% per year (state average 49.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 140
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Southern Administrative Services
- Medicare-certified since
- April 30, 2006
- Resident/family council
- Resident
- County
- Crittenden County
- CMS Certification Number
- 045412
Ratings
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.4 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.2 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.75 hrs | 4.02 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.51 hrs | 0.41 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.51 hrs | 2.67 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.05 hrs | 3.45 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 34.3% | 49.5% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 27.3% | 44.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 3 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 3 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 81.8 | 39.8 | 80.6 | Average |
Penalties
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $30,771 | $9,209 | $30,972 | Average |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 140 | 109 | 107 | |
| Average residents per day | 110 | 77 | 86 | |
| Occupancy | 78.6% | 71.1% | 80.9% |
Long-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.7% | 3.9% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.5% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 6.6% | 10.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.2% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.6% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 3.7% | 9.5% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 2.5% | 10.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0.6% | 4.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 1.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17.8% | 21.7% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 7.1% | 13.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 95.5% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 98.6% | 95.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.7% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 60.7% | 77.7% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.7% | 82% | 82% | Better |
Inspection citations
State inspectors cited this home for 22 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 6, 2025 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | F Potential harm, widespread | Corrected March 3, 2025 |
| February 6, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected March 3, 2025 |
| February 6, 2025 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected March 3, 2025 |
| February 6, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected February 6, 2025 |
| February 6, 2025 Complaint | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected March 3, 2025 |
| February 6, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected March 3, 2025 |
| February 6, 2025 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 3, 2025 |
| February 6, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 3, 2025 |
| February 6, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected March 3, 2025 |
| February 6, 2025 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected March 3, 2025 |
| March 28, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected April 22, 2024 |
| March 28, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | J Immediate jeopardy, isolated | Corrected April 22, 2024 |
| March 28, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Standard | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 22, 2024 |
| March 28, 2024 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected April 22, 2024 |
| March 28, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 22, 2024 |
| March 28, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 22, 2024 |
| January 6, 2023 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected February 3, 2023 |
| January 6, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | E Potential harm, pattern | Corrected February 3, 2023 |
| January 6, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | E Potential harm, pattern | Corrected February 3, 2023 |
| January 6, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected February 3, 2023 |
| January 6, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected February 3, 2023 |
| January 6, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected February 3, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $30,771 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 6, 2025 | Fine | $15,129 |
| March 28, 2024 | Payment Denial | 26 days from April 26, 2024 |
| March 28, 2024 | Fine | $15,642 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 4P2T1 OPS HOLDING LP Organization | 5% or greater indirect ownership interest | — | 08/15/2022 |
| JEJ ASSETS LP Organization | 5% or greater indirect ownership interest | — | 08/15/2022 |
| PONTHIE, SHARLOT Individual | 5% or greater indirect ownership interest | — | 08/15/2022 |
| PONTHIE, JOHN Individual | general partnership interest | NOT APPLICABLE | 08/15/2022 |
| ALEXARK1 LLC Organization | operational/managerial control | NOT APPLICABLE | 08/15/2022 |
| TAYLOR, JENNIFER Individual | w-2 managing employee | NOT APPLICABLE | 08/22/2022 |
Other nursing homes near Willowbend Health and Rehabilitation, LLC
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★★★★★2Below averageThe Springs of Avalon
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★★★★★2Below averageHarborview Post Acute
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★★★★★3AverageMidtown Center for Health and Rehabilitation
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★★★★★2Below averageMajestic Gardens at Memphis Rehab & Snc
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★★★★★1Much below averageParkway Health and Rehabilitation Center
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Frequently asked questions
What is Willowbend Health and Rehabilitation, LLC's rating?
Willowbend Health and Rehabilitation, LLC has 3 out of 5 stars on the CMS overall star rating. The average for Arkansas nursing homes is 3.4 stars.
How many inspection citations did Willowbend Health and Rehabilitation, LLC receive?
Its most recent standard health inspection found 7 citations, compared with a Arkansas average of 2.7. Every citation is listed on this page with its severity.
Does Willowbend Health and Rehabilitation, LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Willowbend Health and Rehabilitation, LLC?
It is for profit - limited liability company and part of Southern Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Willowbend Health and Rehabilitation, LLC and how do I contact it?
Willowbend Health and Rehabilitation, LLC is at 830 Canal Street, Marion, AR 72364. Phone: (870) 739-3268.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.