nursing home in Austin, TX
The Arbour at Westminster Manor
4200 Jackson Ave, Austin, TX 78731 · (512) 454-4711
CMS overall star rating
- Health inspections★★★★★5
- Staffing★★★★★4
- Quality measures★★★★★5
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
The Arbour at Westminster Manor at a glance
The Arbour at Westminster Manor is a 90-bed non-profit nursing home in Austin, Texas (Travis County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Texas average of 2.7.
Residents receive about 5 hours of nursing care per day (0.6 of them from registered nurses), better than the state average of 3.4 hours.
Its most recent standard health inspection (December 3, 2025) found 2 health citations. The Texas average is 9.4.
Federal regulators fined it 1 time in the past three years, totaling $18,905.
Nursing staff turnover is 40.4% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 90
- Certified for
- Medicare
- Chain / affiliated entity
- Life Care Services
- Medicare-certified since
- April 26, 2006
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Travis County
- CMS Certification Number
- 676099
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 2.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 5 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 1.9 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.7 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.96 hrs | 3.39 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.60 hrs | 0.43 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 3.43 hrs | 2.01 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.46 hrs | 2.98 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 40.4% | 55.3% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 54.5% | 54.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 12 | 102 | 80.6 | Better |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $18,905 | $44,141 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 2 | 1 | Average |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 90 | 113 | 107 | |
| Average residents per day | 81 | 76 | 86 | |
| Occupancy | 90% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.3% | 3.3% | 3.2% | Average |
| Long-stay residents with pressure ulcers (lower is better) | 2.3% | 3.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 8.2% | 9.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 1.7% | 0.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 8.2% | 15.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 4% | 14% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0.6% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 2% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.8% | 18% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 5.7% | 13.4% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 96.7% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.6% | 96.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 80.2% | 88% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 87.1% | 88.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 8 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 3, 2025 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | F Potential harm, widespread | Corrected January 15, 2026 |
| December 3, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected January 15, 2026 |
| December 3, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected January 15, 2026 |
| December 3, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected January 15, 2026 |
| September 25, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 23, 2024 |
| September 25, 2024 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected October 23, 2024 |
| September 25, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected October 23, 2024 |
| July 21, 2023 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected September 2, 2023 |
| July 21, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | E Potential harm, pattern | Corrected September 2, 2023 |
| July 21, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected September 2, 2023 |
| July 21, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected September 2, 2023 |
| July 21, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 15, 2023 |
| July 21, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected September 15, 2023 |
| July 21, 2023 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected September 15, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $18,905 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| September 25, 2024 | Fine | $18,905 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| WESTMINSTER MANOR Organization | 5% or greater direct ownership interest | 100% | 09/06/1973 |
| HALEY, CASSIE Individual | adp of the snf | NOT APPLICABLE | 04/10/2025 |
| KROL, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 04/07/2025 |
| LIFE CARE SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 07/03/2025 |
| ALBRIGHT, ALEXANDRA Individual | corporate director | NOT APPLICABLE | 05/28/2020 |
| ASHLEY, OLIN Individual | corporate director | NOT APPLICABLE | 02/19/2015 |
| BOYKIN, CUE Individual | corporate director | NOT APPLICABLE | 01/01/2026 |
| CRIPE, JULIE Individual | corporate director | NOT APPLICABLE | 01/01/2026 |
| DAY, MICHAEL Individual | corporate director | NOT APPLICABLE | 01/01/2024 |
| DINITTO, DIANA Individual | corporate director | NOT APPLICABLE | 07/01/2015 |
| HILGERS, PAUL Individual | corporate director | NOT APPLICABLE | 01/16/2014 |
| LUEVANO, RICHARD Individual | corporate director | NOT APPLICABLE | 05/28/2020 |
| MCEWAN, CHARLES Individual | corporate director | NOT APPLICABLE | 01/01/2026 |
| MCGHEE, JOHN Individual | corporate director | NOT APPLICABLE | 01/01/2025 |
| MILLER, ANNA Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| REDDING, DAVID Individual | corporate director | NOT APPLICABLE | 01/01/2017 |
| SCURLOCK, STEPHEN Individual | corporate director | NOT APPLICABLE | 04/30/2020 |
| SHERMAN, LYNN Individual | corporate director | NOT APPLICABLE | 01/01/2026 |
| WILLIAMS, DIANE Individual | corporate director | NOT APPLICABLE | 01/01/2019 |
| WOODRICK, JAMES Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| WOODWORTH, JAMES Individual | corporate director | NOT APPLICABLE | 01/16/2014 |
| REDDING, DAVID Individual | corporate officer | NOT APPLICABLE | 12/01/2023 |
| WILLIAMS, DIANE Individual | corporate officer | NOT APPLICABLE | 01/01/2025 |
| BORST, CHARLES Individual | operational/managerial control | NOT APPLICABLE | 05/25/2009 |
| HALEY, CASSIE Individual | operational/managerial control | NOT APPLICABLE | 07/22/2019 |
| KROL, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 03/20/2023 |
| LIFE CARE SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 10/01/1980 |
| LOYD, SARAH Individual | operational/managerial control | NOT APPLICABLE | 10/24/2006 |
Other nursing homes near The Arbour at Westminster Manor
Coral Rehabilitation and Nursing of Austin
6909 Burnet Ln, Austin, TX 78757 · 2.3 mi
Government · 157 beds
- Special Focus Facility
- Abuse citation
Not ratedHeritage Park Rehabilitation and Skilled Nursing C
2806 Real St, Austin, TX 78722 · 3.5 mi
Government · 197 beds · Part of Wellsential Health
★★★★★2Below average- ★★★★★3Average
Brookdale Westlake Hills
1034 Liberty Park Dr, Austin, TX 78746 · 4 mi
For-profit · 90 beds · Part of Brookdale Senior Living
★★★★★2Below averageSedona Trace Health and Wellness Center
8324 Cameron Rd., Austin, TX 78754 · 4.6 mi
For-profit · 119 beds · Part of The Ensign Group
★★★★★3AverageBarton Valley Rehabilitation and Healthcare Center
4501 Dudmar Dr, Austin, TX 78735 · 6.4 mi
Government · 126 beds · Part of Nexion Health
★★★★★3Average
Frequently asked questions
What is The Arbour at Westminster Manor's rating?
The Arbour at Westminster Manor has 5 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did The Arbour at Westminster Manor receive?
Its most recent standard health inspection found 2 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does The Arbour at Westminster Manor accept Medicare and Medicaid?
CMS lists it as certified for: Medicare. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns The Arbour at Westminster Manor?
It is non profit - corporation and part of Life Care Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is The Arbour at Westminster Manor and how do I contact it?
The Arbour at Westminster Manor is at 4200 Jackson Ave, Austin, TX 78731. Phone: (512) 454-4711.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.