nursing home in Houston, TX
West Oaks Nursing & Rehabilitation
3625 Green Crest Dr, Houston, TX 77082 · (281) 558-1166
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Oaks Nursing & Rehabilitation at a glance
West Oaks Nursing & Rehabilitation is a 136-bed for-profit nursing home in Houston, Texas (Harris County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Texas average of 2.7.
Residents receive about 3.4 hours of nursing care per day (0.4 of them from registered nurses), close to the state average of 3.4 hours.
Its most recent standard health inspection (March 13, 2026) found 6 health citations. The Texas average is 9.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 24.7% per year (state average 55.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 136
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Touchstone Communities
- Medicare-certified since
- February 24, 1995
- Resident/family council
- Resident
- County
- Harris County
- CMS Certification Number
- 675454
Ratings
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 1.9 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3.7 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.37 hrs | 3.39 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.42 hrs | 0.43 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.13 hrs | 2.01 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.88 hrs | 2.98 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 24.7% | 55.3% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 22.2% | 54.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 43 | 102 | 80.6 | Better |
Penalties
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $44,141 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 2 | 1 | Better |
Size
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 136 | 113 | 107 | |
| Average residents per day | 111 | 76 | 86 | |
| Occupancy | 81.9% | 67.6% | 80.9% |
Long-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.5% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.9% | 3.8% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 12% | 9.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 12.9% | 15.8% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.9% | 14% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 2.9% | 3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 2.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.2% | 18% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 8% | 13.4% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 99.1% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.8% | 96.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Texas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 80% | 88% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98% | 88.9% | 82% | Better |
Inspection citations
State inspectors cited this home for 15 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 29, 2026 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected August 14, 2026 |
| March 13, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | F Potential harm, widespread | Corrected April 3, 2026 |
| March 13, 2026 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected April 3, 2026 |
| March 13, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected April 3, 2026 |
| March 13, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected April 3, 2026 |
| March 13, 2026 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 24, 2026 |
| March 13, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 24, 2026 |
| March 13, 2026 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 24, 2026 |
| March 13, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected March 24, 2026 |
| March 13, 2026 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected March 24, 2026 |
| January 16, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 14, 2025 |
| January 16, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected February 14, 2025 |
| January 16, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected February 14, 2025 |
| January 16, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | E Potential harm, pattern | Corrected February 28, 2025 |
| January 16, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected February 28, 2025 |
| January 16, 2025 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected February 14, 2025 |
| January 16, 2025 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected February 28, 2025 |
| January 16, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected February 28, 2025 |
| January 16, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected February 28, 2025 |
| January 16, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected February 28, 2025 |
| November 30, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected December 19, 2023 |
| November 30, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected December 19, 2023 |
| November 30, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected December 19, 2023 |
| November 30, 2023 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Corrected December 19, 2023 |
| November 30, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 14, 2023 |
| November 30, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 22, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| INTERNATIONAL BANK OF COMMERCE Organization | 5% or greater security interest | NOT APPLICABLE | 05/19/2022 |
| AEGIS THERAPIES, INC. Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| BOENING, CHRISTOPHER Individual | adp of the snf | NOT APPLICABLE | 01/13/2020 |
| CAMPBELL, LESLIE Individual | adp of the snf | NOT APPLICABLE | 04/01/2020 |
| CARVAJAL PHARMACY LTC Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| CASTILLO, LYNNEA Individual | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| FELLBAUM, ERNEST Individual | adp of the snf | NOT APPLICABLE | 01/29/2019 |
| GREENE, CALANDRA Individual | adp of the snf | NOT APPLICABLE | 02/21/2022 |
| HARE, SONDRA Individual | adp of the snf | NOT APPLICABLE | 08/26/2019 |
| NUTRITIOUS LIFESTYLES, INC. Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| PLANTE & MORAN PLLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| SEHLKE, BRYON Individual | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| STUDER, STANLEY Individual | adp of the snf | NOT APPLICABLE | 01/29/2019 |
| TANGUILIG-ROBINSON, CYNTHIA Individual | adp of the snf | NOT APPLICABLE | 09/01/2025 |
| THE BRYON AND RENA SEHLKE LIVING TRUST Organization | adp of the snf | NOT APPLICABLE | 01/01/2023 |
| TOUCHSTONE COMMUNITIES INC Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| TOUCHSTONE REALTY - WEST OAKS LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| TOUCHSTONE STRATEGIES - WEST OAKS LLC Organization | adp of the snf | NOT APPLICABLE | 07/15/2025 |
| TRIDENT HEALTH SERVICES INC Organization | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| ZUROVEC, DARRELL Individual | adp of the snf | NOT APPLICABLE | 04/01/2019 |
| THOMPSON, JOHNNY Individual | corporate officer | NOT APPLICABLE | 11/01/2023 |
| BOENING, CHRISTOPHER Individual | operational/managerial control | NOT APPLICABLE | 01/13/2020 |
| CAMPBELL, LESLIE Individual | operational/managerial control | NOT APPLICABLE | 04/01/2020 |
| CASTILLO, LYNNEA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2019 |
| GREENE, CALANDRA Individual | operational/managerial control | NOT APPLICABLE | 02/21/2022 |
| HARE, SONDRA Individual | operational/managerial control | NOT APPLICABLE | 08/26/2019 |
| SEHLKE, BRYON Individual | operational/managerial control | NOT APPLICABLE | 04/01/2019 |
| TANGUILIG-ROBINSON, CYNTHIA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2025 |
| TOUCHSTONE STRATEGIES - WEST OAKS LLC Organization | operational/managerial control | NOT APPLICABLE | 04/01/2019 |
| ZUROVEC, DARRELL Individual | operational/managerial control | NOT APPLICABLE | 04/01/2019 |
Other nursing homes near West Oaks Nursing & Rehabilitation
Park Manor of Westchase
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★★★★★2Below averageAvir at Houston
2310 S Eldridge Pkwy., Houston, TX 77077 · 2.2 mi
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★★★★★1Much below average- ★★★★★5Much above average
Continuing Care at Eagles Trace
14703 Eagle Vista Drive Bldg 601B, Houston, TX 77077 · 3.2 mi
Non-profit · 44 beds · Part of Erickson Senior Living
★★★★★4Above averageWest Houston Rehabilitation and Healthcare Center
13428 Bissonnet, Houston, TX 77083 · 3.8 mi
For-profit · 124 beds · Part of Momentum Skilled Services
★★★★★1Much below averageFocused Care at Beechnut
12777 Beechnut St, Houston, TX 77072 · 3.9 mi
For-profit · 146 beds · Part of Focused Post Acute Care Partners
★★★★★2Below average
Frequently asked questions
What is West Oaks Nursing & Rehabilitation's rating?
West Oaks Nursing & Rehabilitation has 4 out of 5 stars on the CMS overall star rating. The average for Texas nursing homes is 2.7 stars.
How many inspection citations did West Oaks Nursing & Rehabilitation receive?
Its most recent standard health inspection found 6 citations, compared with a Texas average of 9.4. Every citation is listed on this page with its severity.
Does West Oaks Nursing & Rehabilitation accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns West Oaks Nursing & Rehabilitation?
It is for profit - corporation and part of Touchstone Communities. The ownership section on this page lists the owners and managers reported to CMS.
Where is West Oaks Nursing & Rehabilitation and how do I contact it?
West Oaks Nursing & Rehabilitation is at 3625 Green Crest Dr, Houston, TX 77082. Phone: (281) 558-1166.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.