nursing home in Hales Corners, WI
Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · (414) 529-6888
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Hales Corners at a glance
Complete Care at Hales Corners is a 62-bed for-profit nursing home in Hales Corners, Wisconsin (Milwaukee County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Wisconsin average of 3.
Residents receive about 4.6 hours of nursing care per day (0.9 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (June 18, 2025) found 11 health citations. The Wisconsin average is 9.5.
Federal regulators fined it 1 time in the past three years, totaling $17,934.
Nursing staff turnover is 64.7% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 62
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- June 10, 1996
- Resident/family council
- Resident
- County
- Milwaukee County
- CMS Certification Number
- 525596
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.64 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.87 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.73 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.29 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 64.7% | 46.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 61.1% | 39.7% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 9 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 39 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $17,934 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 62 | 77 | 107 | |
| Average residents per day | 56 | 55 | 86 | |
| Occupancy | 89.7% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.8% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.1% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 0% | 15.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.9% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 5.7% | 16.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 17% | 18.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.8% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 9% | 5.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.3% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 31.1% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.4% | 95.7% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 92.2% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 87.7% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 20 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 19, 2026 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected February 20, 2026 |
| February 19, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 19, 2026 |
| December 5, 2025 Complaint | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. Resident Rights Deficiencies · Tag F0573 | D Potential harm, isolated | Corrected December 8, 2025 |
| December 5, 2025 Complaint | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected December 8, 2025 |
| December 5, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 8, 2025 |
| June 18, 2025 Fire safety | Ensure gas and vacuum systems are inspected and tested as part of a maintenance program. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0908 | F Potential harm, widespread | Corrected July 9, 2025 |
| June 18, 2025 Fire safety | Create arrangements with other facilities to receive patients. Emergency Preparedness Deficiencies · Tag E0025 | F Potential harm, widespread | Corrected July 11, 2025 |
| June 18, 2025 Fire safety | Have a complete alarm system manually initiated and initiated by fire sprinkler system connection. Smoke Deficiencies · Tag K0342 | F Potential harm, widespread | Corrected July 17, 2025 |
| June 18, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected July 14, 2025 |
| June 18, 2025 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | F Potential harm, widespread | Corrected July 8, 2025 |
| June 18, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected July 8, 2025 |
| June 18, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected July 8, 2025 |
| June 18, 2025 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected July 8, 2025 |
| June 18, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected July 8, 2025 |
| June 18, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected June 25, 2025 |
| June 18, 2025 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected July 14, 2025 |
| June 18, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected July 7, 2025 |
| June 18, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected July 7, 2025 |
| June 18, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected June 27, 2025 |
| June 18, 2025 Standard | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected July 7, 2025 |
| March 27, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 23, 2024 |
| March 27, 2024 Fire safety | Ensure gas and vacuum systems are inspected and tested as part of a maintenance program. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0908 | F Potential harm, widespread | Corrected April 25, 2024 |
| March 27, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 4, 2024 |
| March 27, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected April 22, 2024 |
| March 27, 2024 Fire safety | Have exits that are accessible at all times. Egress Deficiencies · Tag K0271 | E Potential harm, pattern | Corrected April 23, 2024 |
| March 27, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected April 22, 2024 |
| March 27, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected April 25, 2024 |
| March 27, 2024 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected April 25, 2024 |
| January 12, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected January 11, 2023 |
| January 12, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected February 10, 2023 |
| January 12, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected January 11, 2023 |
| January 12, 2023 Fire safety | Have an enclosure around a vertical opening shaft. Smoke Deficiencies · Tag K0311 | E Potential harm, pattern | Corrected January 11, 2023 |
| January 12, 2023 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | E Potential harm, pattern | Corrected February 10, 2023 |
| January 12, 2023 Standard | Perform COVID19 testing on residents and staff. Infection Control Deficiencies · Tag F0886 | F Potential harm, widespread | Corrected January 13, 2023 |
| January 12, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | F Potential harm, widespread | Corrected February 10, 2023 |
| January 12, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected January 13, 2023 |
| January 12, 2023 Standard | Ensure staff are vaccinated for COVID-19 Infection Control Deficiencies · Tag F0888 | C No harm, widespread | Corrected January 13, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $17,934 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| March 27, 2024 | Fine | $17,934 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC HALES CORNERS OPCO HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 05/28/2025 |
| PC HALES CORNERS TOPCO OPCO LLC Organization | 5% or greater indirect ownership interest | — | 05/28/2025 |
| PEACE CAPITAL HOLDINGS II LLC Organization | 5% or greater indirect ownership interest | — | 05/28/2025 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 05/28/2025 |
| BIELINSKI, RENEE Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| CHANG, STEVE Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| DES CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| HALES CORNERS PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 05/29/2025 |
| JACOBS, SARA Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| JRK INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| KLUGMAN, JACOB Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| PC HALES CORNERS PROPCO HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| PC HALES CORNERS TOPCO PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| PEACE CAPITAL HOLDINGS II LLC Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| PONCE, MARIA Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| STERNBUCH, DANIEL Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| WEISSMAN, MALKA Individual | adp of the snf | NOT APPLICABLE | 05/28/2025 |
| STEIN, SHALOM Individual | corporate director | NOT APPLICABLE | 05/28/2025 |
| DES CAPITAL LLC Organization | indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| JRK INVESTMENTS LLC Organization | indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| KLUGMAN, JACOB Individual | indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| STERNBUCH, DANIEL Individual | indirect ownership interest | NOT APPLICABLE | 05/28/2025 |
| HELLMAN, YOSEF Individual | managing control - governing body | NOT APPLICABLE | 05/28/2025 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 05/28/2025 |
| BIELINSKI, RENEE Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| CHANG, STEVE Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| HELLMAN, YOSEF Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| JACOBS, SARA Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| PONCE, MARIA Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| STERNBUCH, DANIEL Individual | operational/managerial control | NOT APPLICABLE | 05/28/2025 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 05/28/2025 |
Other nursing homes near Complete Care at Hales Corners
Clement Manor Health Care Center
3939 S 92nd St, Greenfield, WI 53228 · 1.8 mi
Non-profit · 50 beds · Part of Franciscan Sisters of Christian Charity
★★★★★1Much below averageGreendale Park Nursing and Rehab
5404 W Loomis Rd, Greendale, WI 53129 · 2.5 mi
For-profit · 105 beds · Part of Bedrock Healthcare
★★★★★1Much below averageMaplewood Center
8615 W Beloit Rd, West Allis, WI 53227 · 3 mi
Non-profit · 150 beds
- Special Focus candidate
★★★★★1Much below averageComplete Care at Southpointe
4500 W. Loomis Rd., Greenfield, WI 53220 · 3.2 mi
For-profit · 174 beds · Part of Complete Care
★★★★★4Above averageSunrise Health Services
3540 S 43rd St, Milwaukee, WI 53220 · 4 mi
For-profit · 99 beds · Part of North Shore Healthcare
★★★★★2Below average- ★★★★★1Much below average
All nursing homes in Hales Corners, WI · Compare side by side
Frequently asked questions
What is Complete Care at Hales Corners's rating?
Complete Care at Hales Corners has 3 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Complete Care at Hales Corners receive?
Its most recent standard health inspection found 11 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Complete Care at Hales Corners accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Hales Corners?
It is for profit - corporation and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Hales Corners and how do I contact it?
Complete Care at Hales Corners is at 9449 W. Forest Home Ave., Hales Corners, WI 53130. Phone: (414) 529-6888.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.