nursing home in Greenfield, WI
Complete Care at Southpointe
4500 W. Loomis Rd., Greenfield, WI 53220 · (414) 325-5300
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Southpointe at a glance
Complete Care at Southpointe is a 174-bed for-profit nursing home in Greenfield, Wisconsin (Milwaukee County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 3.7 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 4.2 hours.
Its most recent standard health inspection (March 12, 2026) found 7 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 47.4% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 174
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- September 10, 1996
- Resident/family council
- Resident
- County
- Milwaukee County
- CMS Certification Number
- 525604
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.6 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.1 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.70 hrs | 4.21 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.71 hrs | 0.99 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.15 hrs | 2.58 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.36 hrs | 3.77 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 47.4% | 46.9% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 25% | 39.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 7 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 47 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 174 | 77 | 107 | |
| Average residents per day | 98 | 55 | 86 | |
| Occupancy | 56.4% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0.3% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2.4% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 4.3% | 15.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 4.5% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 2.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 4.9% | 16.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 23.2% | 18.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 4.6% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 47.4% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 13.5% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 32.3% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 91.1% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 95.5% | 95.7% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.2% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 79.5% | 82.2% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 68.5% | 86.5% | 82% | Worse |
Inspection citations
State inspectors cited this home for 17 health deficiencies and 28 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 2 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 12, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Have restrictions on the use of highly flammable decorations. Miscellaneous Deficiencies · Tag K0753 | E Potential harm, pattern | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Install smoke barrier doors that can resist smoke for at least 20 minutes. Smoke Deficiencies · Tag K0374 | E Potential harm, pattern | Deficient, Provider has plan of correction |
| March 12, 2026 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Deficient, Provider has plan of correction |
| March 12, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Deficient, Provider has plan of correction |
| March 12, 2026 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | F Potential harm, widespread | Corrected April 5, 2026 |
| March 12, 2026 Complaint | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | E Potential harm, pattern | Corrected April 5, 2026 |
| March 12, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 5, 2026 |
| March 12, 2026 Standard | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected April 5, 2026 |
| March 12, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | C No harm, widespread | Corrected April 5, 2026 |
| October 17, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected November 12, 2024 |
| October 17, 2024 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | F Potential harm, widespread | Corrected November 13, 2024 |
| October 17, 2024 Fire safety | Provide emergency officials' contact information. Emergency Preparedness Deficiencies · Tag E0031 | F Potential harm, widespread | Corrected October 17, 2024 |
| October 17, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected January 31, 2025 |
| October 17, 2024 Fire safety | Ensure gas and vacuum systems are inspected and tested as part of a maintenance program. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0908 | E Potential harm, pattern | Corrected November 11, 2024 |
| October 17, 2024 Fire safety | Install a fire alarm system that can be heard throughout the facility. Smoke Deficiencies · Tag K0341 | E Potential harm, pattern | Corrected January 31, 2025 |
| October 17, 2024 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected October 17, 2024 |
| October 17, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected October 17, 2024 |
| October 17, 2024 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected October 17, 2024 |
| October 17, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected November 12, 2024 |
| October 17, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected November 6, 2024 |
| October 17, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 18, 2024 |
| August 17, 2023 Fire safety | Provide a written emergency evacuation plan. Miscellaneous Deficiencies · Tag K0711 | F Potential harm, widespread | Corrected September 11, 2023 |
| August 17, 2023 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | E Potential harm, pattern | Corrected September 11, 2023 |
| August 17, 2023 Fire safety | Have properly located and lighted "Exit" signs. Egress Deficiencies · Tag K0293 | E Potential harm, pattern | Corrected September 11, 2023 |
| August 17, 2023 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected September 11, 2023 |
| August 17, 2023 Fire safety | Have restrictions on the use of portable space heaters. Miscellaneous Deficiencies · Tag K0781 | D Potential harm, isolated | Corrected September 11, 2023 |
| August 17, 2023 Fire safety | Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected. Smoke Deficiencies · Tag K0361 | D Potential harm, isolated | Corrected February 13, 2024 |
| August 17, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected September 13, 2023 |
| August 17, 2023 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | J Immediate jeopardy, isolated | Corrected September 13, 2023 |
| August 17, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | G Actual harm, isolated | Corrected September 13, 2023 |
| August 17, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected September 13, 2023 |
| August 17, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 13, 2023 |
| August 17, 2023 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected September 13, 2023 |
| August 17, 2023 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected September 13, 2023 |
| August 17, 2023 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | C No harm, widespread | Corrected September 13, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC SWI HOLDCO LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2022 |
| PC SWI TOPCO LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 06/01/2022 |
| BIELINSKI, RENEE Individual | adp of the snf | NOT APPLICABLE | 07/11/2025 |
| DES CAPITAL LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| HELLMAN, YOSEF Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| JRK INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| KASOMBO, ESTHER Individual | adp of the snf | NOT APPLICABLE | 07/11/2022 |
| KLUGMAN, JACOB Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| PATEL, SURENDRA Individual | adp of the snf | NOT APPLICABLE | 08/07/2024 |
| PEACE CAPITAL HOLDINGS II LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| RIEBER, REBECCA Individual | adp of the snf | NOT APPLICABLE | 07/25/2022 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| SOUTHPOINTE PROPCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| STERNBUCH, DANIEL Individual | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| WI 6 PROPCO HOLDCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| WI 6 PROPCO TOPCO LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | indirect ownership interest | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 06/01/2022 |
| BIELINSKI, RENEE Individual | operational/managerial control | NOT APPLICABLE | 07/11/2025 |
| HELLMAN, YOSEF Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| KASOMBO, ESTHER Individual | operational/managerial control | NOT APPLICABLE | 07/11/2022 |
| PATEL, SURENDRA Individual | operational/managerial control | NOT APPLICABLE | 08/07/2024 |
| RIEBER, REBECCA Individual | operational/managerial control | NOT APPLICABLE | 07/25/2022 |
| STERNBUCH, DANIEL Individual | operational/managerial control | NOT APPLICABLE | 06/01/2022 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 06/01/2022 |
Other nursing homes near Complete Care at Southpointe
Greendale Park Nursing and Rehab
5404 W Loomis Rd, Greendale, WI 53129 · under 1 mi
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★★★★★1Much below averageSunrise Health Services
3540 S 43rd St, Milwaukee, WI 53220 · 1.6 mi
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★★★★★2Below averageAutumn Lake Healthcare at Greenfield
5790 S 27th St, Milwaukee, WI 53221 · 1.7 mi
For-profit · 112 beds · Part of Autumn Lake Healthcare
- Abuse citation
★★★★★1Much below averageMaple Ridge Health Services
2730 W Ramsey Ave, Milwaukee, WI 53221 · 1.8 mi
For-profit · 80 beds · Part of North Shore Healthcare
★★★★★2Below averageWheaton Franciscan Hc - Terrace at St Francis
3200 S 20th St, Milwaukee, WI 53215 · 2.6 mi
Non-profit · 81 beds · Part of Ascension Living
★★★★★1Much below averageClement Manor Health Care Center
3939 S 92nd St, Greenfield, WI 53228 · 3.1 mi
Non-profit · 50 beds · Part of Franciscan Sisters of Christian Charity
★★★★★1Much below average
Frequently asked questions
What is Complete Care at Southpointe's rating?
Complete Care at Southpointe has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Complete Care at Southpointe receive?
Its most recent standard health inspection found 7 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Complete Care at Southpointe accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Southpointe?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Southpointe and how do I contact it?
Complete Care at Southpointe is at 4500 W. Loomis Rd., Greenfield, WI 53220. Phone: (414) 325-5300.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.