nursing home in New Richmond, WI
St Croix Health Center
1445 N Fourth St, New Richmond, WI 54017 · (715) 246-8211
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★5
- Quality measures★★★★★3
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
St Croix Health Center at a glance
St Croix Health Center is a 50-bed government nursing home in New Richmond, Wisconsin (St. Croix County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 5.9 hours of nursing care per day (1 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (December 3, 2025) found 4 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 46.2% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- Government - County
- Beds
- 50
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- June 1, 1990
- Resident/family council
- Resident
- County
- St. Croix County
- CMS Certification Number
- 525468
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.8 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.93 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.04 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 4.11 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 5.51 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 46.2% | 46.9% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 18.2% | 39.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 4 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 39 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 50 | 77 | 107 | |
| Average residents per day | 38 | 55 | 86 | |
| Occupancy | 76.2% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9.5% | 3.3% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 1% | 5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 16% | 15.8% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 2.4% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.6% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 15% | 16.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 11.1% | 18.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 14.3% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 17% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 30.8% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 97.1% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 5.6% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 93.2% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 15 health deficiencies and 11 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 3, 2025 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected January 31, 2026 |
| December 3, 2025 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected January 31, 2026 |
| December 3, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected January 31, 2026 |
| December 3, 2025 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected January 31, 2026 |
| December 3, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected January 31, 2026 |
| December 3, 2025 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | C No harm, widespread | Corrected January 31, 2026 |
| December 3, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 31, 2025 |
| December 3, 2025 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | F Potential harm, widespread | Corrected December 31, 2025 |
| December 3, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 31, 2025 |
| December 3, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected December 31, 2025 |
| September 18, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected October 7, 2024 |
| September 18, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected October 7, 2024 |
| September 18, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected October 16, 2024 |
| September 18, 2024 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 18, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 18, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 18, 2024 Standard | Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 18, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected October 16, 2024 |
| August 30, 2023 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | F Potential harm, widespread | Corrected September 19, 2023 |
| August 30, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected November 28, 2023 |
| August 30, 2023 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | C No harm, widespread | Corrected September 19, 2023 |
| August 30, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 30, 2023 |
| August 30, 2023 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected September 30, 2023 |
| August 30, 2023 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 30, 2023 |
| August 30, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected September 30, 2023 |
| August 30, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 30, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ST CROIX COUNTY Organization | 5% or greater direct ownership interest | 100% | 11/15/2011 |
| HACKENMUELLER, SANDRA Individual | adp of the snf | NOT APPLICABLE | 11/15/2011 |
| ROHRET, ROBERT Individual | adp of the snf | NOT APPLICABLE | 06/08/2020 |
| ST CROIX COUNTY Organization | adp of the snf | NOT APPLICABLE | 01/23/2025 |
| STRENKE, FAY Individual | adp of the snf | NOT APPLICABLE | 11/15/2011 |
| ROHRET, ROBERT Individual | corporate director | NOT APPLICABLE | 06/08/2020 |
| HACKENMUELLER, SANDRA Individual | operational/managerial control | NOT APPLICABLE | 11/15/2011 |
| LEAHY, LISA Individual | operational/managerial control | NOT APPLICABLE | 11/15/2011 |
| NYGAARD, KRISTA Individual | operational/managerial control | NOT APPLICABLE | 11/15/2011 |
| ROHRET, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 06/08/2020 |
| STRENKE, FAY Individual | operational/managerial control | NOT APPLICABLE | 11/15/2011 |
Other nursing homes near St Croix Health Center
Deerfield Care Center, LLC
575 Hospital Rd, New Richmond, WI 54017 · 1.1 mi
Non-profit · 50 beds · Part of Presbyterian Homes & Services
- CMS high performer
★★★★★5Much above averageHammond Health Services
425 Davis St, Hammond, WI 54015 · 12 mi
For-profit · 50 beds · Part of North Shore Healthcare
- CMS high performer
★★★★★5Much above averageThe Estates at Linden LLC
105 West Linden Street, Stillwater, MN 55082 · 13.1 mi
For-profit · 51 beds · Part of Monarch Healthcare Management
- CMS high performer
★★★★★5Much above averageGood Samaritan Society - Stillwater
1119 Owens Street North, Stillwater, MN 55082 · 13.4 mi
Non-profit · 50 beds · Part of Good Samaritan Society
★★★★★3AverageThe Estates at Greeley LLC
313 South Greeley Street, Stillwater, MN 55082 · 13.6 mi
For-profit · 64 beds · Part of Monarch Healthcare Management
★★★★★4Above averageChristian Community Home of Osceola, INC
2650 65th Ave, Osceola, WI 54020 · 13.7 mi
Non-profit · 40 beds
★★★★★2Below average
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Frequently asked questions
What is St Croix Health Center's rating?
St Croix Health Center has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did St Croix Health Center receive?
Its most recent standard health inspection found 4 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does St Croix Health Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns St Croix Health Center?
It is government - county. The ownership section on this page lists the owners and managers reported to CMS.
Where is St Croix Health Center and how do I contact it?
St Croix Health Center is at 1445 N Fourth St, New Richmond, WI 54017. Phone: (715) 246-8211.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.