nursing home in La Crosse, WI
Riverside
2575 S. 7th St., La Crosse, WI 54601 · (608) 406-3900
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Riverside at a glance
Riverside is a 123-bed non-profit nursing home in La Crosse, Wisconsin (La Crosse County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 4.8 hours of nursing care per day (1.2 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (January 15, 2026) found 5 health citations. The Wisconsin average is 9.5.
Federal regulators fined it 1 time in the past three years, totaling $14,069.
Nursing staff turnover is 47.4% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 123
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 1, 1990
- Resident/family council
- Resident
- County
- La Crosse County
- CMS Certification Number
- 525455
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 3.1 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.1 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.80 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.22 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.05 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.38 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 47.4% | 46.9% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 41.4% | 39.7% | 42.9% | Average |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 26 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $14,069 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 123 | 77 | 107 | |
| Average residents per day | 94 | 55 | 86 | |
| Occupancy | 76.1% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.7% | 3.3% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6.1% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 32.2% | 15.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.8% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.3% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 28% | 16.1% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 22.1% | 18.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 6.5% | 5.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 18.8% | 16.9% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 26.9% | 24.6% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.8% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 99% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.5% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 13 health deficiencies and 18 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 15, 2026 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Have power receptacles that are properly grounded. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0912 | E Potential harm, pattern | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0927 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | C No harm, widespread | Corrected February 12, 2026 |
| January 15, 2026 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 15, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 12, 2026 |
| January 22, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | J Immediate jeopardy, isolated | Corrected January 10, 2025 |
| August 29, 2024 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | F Potential harm, widespread | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | F Potential harm, widespread | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction. Construction Deficiencies · Tag K0132 | E Potential harm, pattern | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | E Potential harm, pattern | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected September 23, 2024 |
| August 29, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected September 23, 2024 |
| August 29, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected September 20, 2024 |
| August 29, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 20, 2024 |
| August 29, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 20, 2024 |
| August 9, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected September 11, 2023 |
| August 9, 2023 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected September 11, 2023 |
| August 9, 2023 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | E Potential harm, pattern | Corrected August 30, 2023 |
| August 9, 2023 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected August 30, 2023 |
| August 9, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 30, 2023 |
| August 9, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected August 30, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $14,069 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 22, 2025 | Fine | $14,069 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BREMER BANK NATIONAL ASSOCIATION Organization | 5% or greater mortgage interest | NOT APPLICABLE | 07/18/2018 |
| MERCHANTS BANK, N.A. Organization | 5% or greater mortgage interest | NOT APPLICABLE | 11/20/2015 |
| BREMER BANK NATIONAL ASSOCIATION Organization | 5% or greater security interest | NOT APPLICABLE | 07/18/2018 |
| MERCHANTS BANK, N.A. Organization | 5% or greater security interest | NOT APPLICABLE | 11/20/2015 |
| COGBILL, ELIZABETH Individual | contracted managing employee | NOT APPLICABLE | 01/01/2018 |
| BOWEN, EDWARD Individual | corporate director | NOT APPLICABLE | 04/22/2024 |
| FLANAGAN, MICHAEL Individual | corporate director | NOT APPLICABLE | 04/26/2021 |
| HANSEN, PETER Individual | corporate director | NOT APPLICABLE | 04/26/2021 |
| HAVENS, SARAH Individual | corporate director | NOT APPLICABLE | 06/01/2016 |
| MUDLER, LEAH Individual | corporate director | NOT APPLICABLE | 06/01/2019 |
| O'FLAHERTY, SEAN Individual | corporate director | NOT APPLICABLE | 04/22/2024 |
| ROBINSON, JOHN Individual | corporate director | NOT APPLICABLE | 04/26/2021 |
| STRANGMAN, ANGELA Individual | corporate director | NOT APPLICABLE | 04/22/2024 |
| ZOELLNER, JOSEPH Individual | corporate director | NOT APPLICABLE | 06/01/2016 |
| GARVES, TODD Individual | corporate officer | NOT APPLICABLE | 02/10/2003 |
| WILSON, TODD Individual | corporate officer | NOT APPLICABLE | 11/11/2002 |
| SENZIG, PATRICK Individual | operational/managerial control | NOT APPLICABLE | 03/09/2018 |
Other nursing homes near Riverside
Benedictine Manor of Lacrosse
2902 East Avenue South, La Crosse, WI 54601 · under 1 mi
Non-profit · 80 beds · Part of Benedictine Health System
★★★★★1Much below average- ★★★★★4Above average
Hillview Health Care Ctr
3501 Park Lane Dr, La Crosse, WI 54601 · 2.1 mi
Government · 37 beds
- CMS high performer
★★★★★5Much above averageLa Crescent Health Services
101 South Hill Street, La Crescent, MN 55947 · 4.4 mi
For-profit · 42 beds · Part of North Shore Healthcare
★★★★★1Much below average- ★★★★★5Much above average
Mulder Health Care Facility
713 Leonard St. N, West Salem, WI 54669 · 11.7 mi
For-profit · 87 beds · Part of Atrium Centers
★★★★★1Much below average
Frequently asked questions
What is Riverside's rating?
Riverside has 4 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Riverside receive?
Its most recent standard health inspection found 5 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Riverside accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Riverside?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Riverside and how do I contact it?
Riverside is at 2575 S. 7th St., La Crosse, WI 54601. Phone: (608) 406-3900.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.