nursing home in La Crosse, WI
Hillview Health Care Ctr
3501 Park Lane Dr, La Crosse, WI 54601 · (608) 789-4800
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★4
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Hillview Health Care Ctr at a glance
Hillview Health Care Ctr is a 37-bed government nursing home in La Crosse, Wisconsin (La Crosse County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Wisconsin average of 3.
Residents receive about 4.6 hours of nursing care per day (1.8 of them from registered nurses), better than the state average of 4.2 hours.
Its most recent standard health inspection (February 12, 2026) found 5 health citations. The Wisconsin average is 9.5.
It has not received a federal fine in the past three years.
Nursing staff turnover is 40.7% per year (state average 46.9%).
Facility details
- Type
- Nursing home
- Ownership
- Government - County
- Beds
- 37
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- October 1, 1989
- Resident/family council
- Resident
- County
- La Crosse County
- CMS Certification Number
- 525426
Ratings
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 3.6 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.1 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.1 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.61 hrs | 4.21 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.78 hrs | 0.99 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.79 hrs | 2.58 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.33 hrs | 3.77 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 40.7% | 46.9% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 0% | 39.7% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 9 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 1 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 35 | 100.3 | 80.6 | Better |
Penalties
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $48,150 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 37 | 77 | 107 | |
| Average residents per day | 33 | 55 | 86 | |
| Occupancy | 88.9% | 74% | 80.9% |
Long-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 0% | 3.3% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 10.5% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 17.1% | 15.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4.2% | 2.7% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 3.8% | 2.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 13.2% | 16.1% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 13.9% | 18.4% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 2.8% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 17.7% | 5.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.7% | 16.9% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 15.8% | 24.6% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 95% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Wisconsin avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 4.2% | 1.2% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 95.4% | 82.2% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.3% | 86.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 12 health deficiencies and 20 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 12, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006 | F Potential harm, widespread | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Have proper fire barriers, ventilation and signs for the transfilling of oxygen. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0927 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Construct fire resistant interior walls. Smoke Deficiencies · Tag K0331 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected March 6, 2026 |
| February 12, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 6, 2026 |
| February 12, 2026 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | D Potential harm, isolated | Corrected March 6, 2026 |
| December 1, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected December 2, 2025 |
| November 13, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected December 5, 2024 |
| November 13, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected December 5, 2024 |
| November 13, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected December 5, 2024 |
| November 13, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected December 5, 2024 |
| November 13, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 4, 2024 |
| November 13, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected December 4, 2024 |
| September 27, 2023 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | F Potential harm, widespread | Corrected September 28, 2023 |
| September 27, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected September 28, 2023 |
| September 27, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected September 28, 2023 |
| September 27, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected September 28, 2023 |
| September 27, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected September 28, 2023 |
| September 27, 2023 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected September 28, 2023 |
| September 27, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected October 26, 2023 |
| September 27, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected October 26, 2023 |
| September 27, 2023 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected October 26, 2023 |
| September 27, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 26, 2023 |
| September 27, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected October 26, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| COUNTY OF LA CROSSE Organization | 5% or greater direct ownership interest | 100% | 08/01/1976 |
| BRISENO, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 11/01/2021 |
| COGBILL, ELIZABETH Individual | adp of the snf | NOT APPLICABLE | 11/01/2019 |
| COUNTY OF LA CROSSE Organization | adp of the snf | NOT APPLICABLE | 01/24/2025 |
| HASKEY, KIMBERLY Individual | adp of the snf | NOT APPLICABLE | 06/02/2008 |
| HURLBERT, KARLIE Individual | adp of the snf | NOT APPLICABLE | 11/20/2018 |
| KRAMER, KELLY Individual | adp of the snf | NOT APPLICABLE | 09/01/2017 |
| BRISENO, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 11/01/2021 |
| COGBILL, ELIZABETH Individual | operational/managerial control | NOT APPLICABLE | 12/15/2019 |
| HASKEY, KIMBERLY Individual | operational/managerial control | NOT APPLICABLE | 06/02/2008 |
| HURLBERT, KARLIE Individual | operational/managerial control | NOT APPLICABLE | 11/20/2018 |
| KRAMER, KELLY Individual | operational/managerial control | NOT APPLICABLE | 06/17/2017 |
| PLACHECKI, WANDA Individual | operational/managerial control | NOT APPLICABLE | 09/26/2005 |
Other nursing homes near Hillview Health Care Ctr
- ★★★★★4Above average
Benedictine Manor of Lacrosse
2902 East Avenue South, La Crosse, WI 54601 · 1.3 mi
Non-profit · 80 beds · Part of Benedictine Health System
★★★★★1Much below average- ★★★★★4Above average
La Crescent Health Services
101 South Hill Street, La Crescent, MN 55947 · 6.3 mi
For-profit · 42 beds · Part of North Shore Healthcare
★★★★★1Much below average- ★★★★★5Much above average
Mulder Health Care Facility
713 Leonard St. N, West Salem, WI 54669 · 10.6 mi
For-profit · 87 beds · Part of Atrium Centers
★★★★★1Much below average
Frequently asked questions
What is Hillview Health Care Ctr's rating?
Hillview Health Care Ctr has 5 out of 5 stars on the CMS overall star rating. The average for Wisconsin nursing homes is 3 stars.
How many inspection citations did Hillview Health Care Ctr receive?
Its most recent standard health inspection found 5 citations, compared with a Wisconsin average of 9.5. Every citation is listed on this page with its severity.
Does Hillview Health Care Ctr accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Hillview Health Care Ctr?
It is government - county. The ownership section on this page lists the owners and managers reported to CMS.
Where is Hillview Health Care Ctr and how do I contact it?
Hillview Health Care Ctr is at 3501 Park Lane Dr, La Crosse, WI 54601. Phone: (608) 789-4800.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.