nursing home in Norton, VA
Norton Community Hospital SNF Unit
100 15th St NW, Norton, VA 24273 · (276) 679-9100
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Norton Community Hospital SNF Unit at a glance
Norton Community Hospital SNF Unit is a 44-bed non-profit nursing home in Norton, Virginia (Wise County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 7.2 hours of nursing care per day (4.2 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (February 12, 2026) found 6 health citations. The Virginia average is 14.4.
Federal regulators fined it 1 time in the past three years, totaling $10,400.
Nursing staff turnover is 11.8% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 44
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- April 1, 2004
- Resident/family council
- None
- County
- Wise County
- CMS Certification Number
- 495374
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 2.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.9 / 5 | 3.6 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 7.23 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 4.23 hrs | 0.69 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.52 hrs | 2.07 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 6.33 hrs | 3.29 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 11.8% | 48.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 0% | 48.2% | 42.9% | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 41 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $10,400 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 44 | 113 | 107 | |
| Average residents per day | 8 | 99 | 86 | |
| Occupancy | 17.3% | 87.9% | 80.9% |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.4% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 85.5% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.7% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 21 health deficiencies and 5 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 12, 2026 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | G Actual harm, isolated | Corrected February 25, 2026 |
| February 12, 2026 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected February 13, 2026 |
| February 12, 2026 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected February 25, 2026 |
| February 12, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 16, 2026 |
| February 12, 2026 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | D Potential harm, isolated | Corrected February 13, 2026 |
| February 12, 2026 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected February 13, 2026 |
| April 29, 2021 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | E Potential harm, pattern | Corrected June 1, 2021 |
| April 29, 2021 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected June 1, 2021 |
| April 29, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected June 1, 2021 |
| April 29, 2021 Fire safety | Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Tag K0531 | D Potential harm, isolated | Corrected June 1, 2021 |
| April 29, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected June 18, 2021 |
| April 29, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | D Potential harm, isolated | Corrected June 18, 2021 |
| April 29, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected June 18, 2021 |
| September 6, 2018 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected November 30, 2018 |
| September 6, 2018 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected October 5, 2018 |
| September 6, 2018 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected October 5, 2018 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $10,400 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 12, 2026 | Fine | $10,400 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| WELLMONT HEALTH SYSTEM Organization | 5% or greater direct ownership interest | 100% | 08/01/2007 |
| BALLAD HEALTH Organization | adp of the snf | NOT APPLICABLE | 01/31/2025 |
| NEWBERRY, BRIAN Individual | adp of the snf | NOT APPLICABLE | 01/31/2025 |
| SHOWALTER, SHANNON Individual | adp of the snf | NOT APPLICABLE | 01/31/2025 |
| WELLMONT HEALTH SYSTEM Organization | adp of the snf | NOT APPLICABLE | 04/01/2004 |
| BENNETT, JULIE Individual | corporate director | NOT APPLICABLE | 02/01/2023 |
| DEATON, BUFORD Individual | corporate director | NOT APPLICABLE | 02/01/2018 |
| EICHORN, MARVIN Individual | corporate director | NOT APPLICABLE | 02/01/2018 |
| HILTON, SHANE Individual | corporate director | NOT APPLICABLE | 04/04/2024 |
| LEVINE, ALAN Individual | corporate director | NOT APPLICABLE | 02/01/2018 |
| WILGOCKI, GREGORY Individual | corporate director | NOT APPLICABLE | 02/01/2018 |
| BENNETT, JULIE Individual | corporate officer | NOT APPLICABLE | 02/01/2023 |
| DEATON, BUFORD Individual | corporate officer | NOT APPLICABLE | 02/01/2018 |
| EICHORN, MARVIN Individual | corporate officer | NOT APPLICABLE | 02/01/2018 |
| HILTON, SHANE Individual | corporate officer | NOT APPLICABLE | 04/04/2024 |
| LEVINE, ALAN Individual | corporate officer | NOT APPLICABLE | 02/01/2018 |
| NEWBERRY, BRIAN Individual | operational/managerial control | NOT APPLICABLE | 04/01/2004 |
| SHOWALTER, SHANNON Individual | operational/managerial control | NOT APPLICABLE | 04/26/2021 |
Other nursing homes near Norton Community Hospital SNF Unit
Heritage Hall Wise
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For-profit · 97 beds · Part of Heritage Hall
★★★★★4Above averageHeritage Hall Big Stone Gap
2045 Valley View Drive, Big Stone Gap, VA 24219 · 7.2 mi
For-profit · 180 beds · Part of Heritage Hall
★★★★★4Above averageLetcher Manor
73 Piedmont Drive, Whitesburg, KY 41858 · 15.5 mi
For-profit · 142 beds · Part of Bluegrass Health Ky
★★★★★2Below averageRidgecrest Manor Nursing & Rehabilitation
157 Ross Carter Boulevard, Duffield, VA 24244 · 17.6 mi
For-profit · 120 beds · Part of Saber Healthcare Group
★★★★★4Above averageHeritage Hall Clintwood
1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · 18.4 mi
For-profit · 100 beds · Part of Heritage Hall
★★★★★4Above averageTri Cities Rehabilitation and Healthcare Center
19101 US Highway 119 North, Cumberland, KY 40823 · 21.4 mi
For-profit · 85 beds · Part of Venza Care Management
★★★★★1Much below average
Frequently asked questions
What is Norton Community Hospital SNF Unit's rating?
Norton Community Hospital SNF Unit has 5 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Norton Community Hospital SNF Unit receive?
Its most recent standard health inspection found 6 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Norton Community Hospital SNF Unit accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Norton Community Hospital SNF Unit?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Norton Community Hospital SNF Unit and how do I contact it?
Norton Community Hospital SNF Unit is at 100 15th St NW, Norton, VA 24273. Phone: (276) 679-9100.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.