nursing home in Wise, VA
Heritage Hall Wise
9434 Coeburn Mountain Road, Wise, VA 24293 · (276) 328-2721
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★2
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Hall Wise at a glance
Heritage Hall Wise is a 97-bed for-profit nursing home in Wise, Virginia (Wise County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 3.6 hours of nursing care per day (0.3 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (August 1, 2024) found 3 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 37.9% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 97
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Heritage Hall
- Medicare-certified since
- March 1, 2001
- Resident/family council
- Resident
- County
- Wise County
- CMS Certification Number
- 495350
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.6 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.58 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.34 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.20 hrs | 2.07 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 2.96 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 37.9% | 48.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 40% | 48.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 17 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 97 | 113 | 107 | |
| Average residents per day | 87 | 99 | 86 | |
| Occupancy | 89.7% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9.2% | 3.6% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.5% | 4.7% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 15.8% | 14.2% | 15.4% | Average |
| Long-stay residents with a urinary tract infection (lower is better) | 1.3% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.2% | 0.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 13.2% | 14.9% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 16.9% | 15.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6.7% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 1.1% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.6% | 20.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 12.3% | 21.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 95.3% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 90.9% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.3% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 75.8% | 73.6% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 91.7% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 20 health deficiencies and 4 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 1, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected September 30, 2024 |
| August 1, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected September 30, 2024 |
| August 1, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 30, 2024 |
| August 16, 2021 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected October 15, 2021 |
| August 16, 2021 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected January 7, 2022 |
| August 16, 2021 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected October 15, 2021 |
| August 16, 2021 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected October 15, 2021 |
| August 16, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Tag F0808 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. Administration Deficiencies · Tag F0849 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 30, 2021 |
| August 16, 2021 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected September 30, 2021 |
| September 26, 2019 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing. Resident Rights Deficiencies · Tag F0563 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected November 10, 2019 |
| September 26, 2019 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected November 10, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AMERICAN HEALTHCARE LLC Organization | 5% or greater direct ownership interest | — | 01/22/2018 |
| AMERICAN HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 01/22/2018 |
| DALTON, BRAD Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | adp of the snf | NOT APPLICABLE | 04/21/2014 |
| EAST, THOMAS Individual | adp of the snf | NOT APPLICABLE | 04/21/2014 |
| JACKSON, DUSTIN Individual | adp of the snf | NOT APPLICABLE | 10/02/2024 |
| KUMAR, VIJAY Individual | adp of the snf | NOT APPLICABLE | 10/02/2024 |
| EAST, THOMAS Individual | corporate director | NOT APPLICABLE | 01/22/2018 |
| HOPKINS, WILLIAM Individual | corporate director | NOT APPLICABLE | 01/22/2018 |
| DALTON, BRAD Individual | corporate officer | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | corporate officer | NOT APPLICABLE | 01/22/2018 |
| EAST, THOMAS Individual | corporate officer | NOT APPLICABLE | 01/22/2018 |
| AMERICAN HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 01/22/2018 |
| DALTON, BRAD Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 04/21/2014 |
| EAST, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 04/21/2014 |
| GALLANT, CASSANDRA Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
| JACKSON, DUSTIN Individual | operational/managerial control | NOT APPLICABLE | 10/02/2024 |
| KUMAR, VIJAY Individual | operational/managerial control | NOT APPLICABLE | 10/02/2024 |
Other nursing homes near Heritage Hall Wise
- ★★★★★5Much above average
Heritage Hall Big Stone Gap
2045 Valley View Drive, Big Stone Gap, VA 24219 · 12.6 mi
For-profit · 180 beds · Part of Heritage Hall
★★★★★4Above averageHeritage Hall Clintwood
1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · 13.8 mi
For-profit · 100 beds · Part of Heritage Hall
★★★★★4Above averageLetcher Manor
73 Piedmont Drive, Whitesburg, KY 41858 · 17 mi
For-profit · 142 beds · Part of Bluegrass Health Ky
★★★★★2Below averageRidgecrest Manor Nursing & Rehabilitation
157 Ross Carter Boulevard, Duffield, VA 24244 · 22.5 mi
For-profit · 120 beds · Part of Saber Healthcare Group
★★★★★4Above averageNova Health and Rehab
377 Clonce St, Weber City, VA 24290 · 24.4 mi
For-profit · 90 beds · Part of Saber Healthcare Group
★★★★★5Much above average
Frequently asked questions
What is Heritage Hall Wise's rating?
Heritage Hall Wise has 4 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Heritage Hall Wise receive?
Its most recent standard health inspection found 3 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Heritage Hall Wise accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Hall Wise?
It is for profit - limited liability company and part of Heritage Hall. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Hall Wise and how do I contact it?
Heritage Hall Wise is at 9434 Coeburn Mountain Road, Wise, VA 24293. Phone: (276) 328-2721.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.