nursing home in Clintwood, VA
Heritage Hall Clintwood
1225 Clintwood Main Street, Route 607, Clintwood, VA 24228 · (276) 926-4693
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Heritage Hall Clintwood at a glance
Heritage Hall Clintwood is a 100-bed for-profit nursing home in Clintwood, Virginia (Dickenson County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 3.7 hours of nursing care per day (0.4 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (June 27, 2024) found 8 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 40.9% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 100
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Heritage Hall
- Medicare-certified since
- June 1, 1997
- Resident/family council
- Resident
- County
- Dickenson County
- CMS Certification Number
- 495320
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.7 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.9 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.6 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.67 hrs | 3.76 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.24 hrs | 2.07 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 2.97 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 40.9% | 48.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 48.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 31 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 100 | 113 | 107 | |
| Average residents per day | 86 | 99 | 86 | |
| Occupancy | 85.6% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.2% | 3.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 8.5% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 19.2% | 14.2% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 4.5% | 1.6% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1% | 0.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 9.1% | 14.9% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 14.5% | 15.6% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 6.6% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 8.2% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 25.4% | 20.6% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 10.5% | 21.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 98.8% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 92% | 90.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.3% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 72.5% | 73.6% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 53.8% | 73.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 18 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 27, 2024 Fire safety | Meet other general requirements. Smoke Deficiencies · Tag K0932 | D Potential harm, isolated | Corrected February 5, 2025 |
| June 27, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 3, 2024 |
| June 27, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected September 3, 2024 |
| June 27, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected September 3, 2024 |
| June 27, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected September 3, 2024 |
| June 27, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 3, 2024 |
| June 27, 2024 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected September 3, 2024 |
| June 27, 2024 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected September 3, 2024 |
| June 27, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 3, 2024 |
| May 5, 2022 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | F Potential harm, widespread | Corrected October 3, 2022 |
| May 5, 2022 Fire safety | Properly install and monitor supervisory attachments on automatic sprinkler systems. Smoke Deficiencies · Tag K0352 | E Potential harm, pattern | Corrected July 15, 2022 |
| May 5, 2022 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected July 15, 2022 |
| May 5, 2022 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected June 7, 2022 |
| June 20, 2019 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected July 25, 2019 |
| June 20, 2019 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | D Potential harm, isolated | Corrected July 25, 2019 |
| June 20, 2019 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | F Potential harm, widespread | Corrected September 13, 2019 |
| June 20, 2019 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected September 13, 2019 |
| June 20, 2019 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected September 13, 2019 |
| June 20, 2019 Standard | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder. Quality of Life and Care Deficiencies · Tag F0742 | D Potential harm, isolated | Corrected August 21, 2019 |
| June 20, 2019 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected September 13, 2019 |
| June 20, 2019 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected September 13, 2019 |
| June 20, 2019 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected August 21, 2019 |
| June 20, 2019 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected August 21, 2019 |
| June 20, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 13, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| DALTON, BRAD Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| GALLANT, CASSANDRA Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| QUILLEN, PAT Individual | adp of the snf | NOT APPLICABLE | 05/19/2025 |
| HOPKINS, WILLIAM Individual | corporate director | NOT APPLICABLE | 01/22/2018 |
| DALTON, ROBERT Individual | corporate officer | NOT APPLICABLE | 01/22/2018 |
| GALLANT, CASSANDRA Individual | corporate officer | NOT APPLICABLE | 07/11/2024 |
| AMERICAN HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 11/22/2010 |
| DALTON, BRAD Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
| GALLANT, CASSANDRA Individual | operational/managerial control | NOT APPLICABLE | 07/11/2014 |
| QUILLEN, PAT Individual | operational/managerial control | NOT APPLICABLE | 05/19/2025 |
Other nursing homes near Heritage Hall Clintwood
Elkhorn Health & Rehabilitation
945 West Russell Street, Elkhorn City, KY 41522 · 11.3 mi
For-profit · 106 beds
★★★★★5Much above averageHeritage Hall Wise
9434 Coeburn Mountain Road, Wise, VA 24293 · 13.8 mi
For-profit · 97 beds · Part of Heritage Hall
★★★★★4Above average- ★★★★★5Much above average
Letcher Manor
73 Piedmont Drive, Whitesburg, KY 41858 · 19.5 mi
For-profit · 142 beds · Part of Bluegrass Health Ky
★★★★★2Below averagePikeville Nursing and Rehab Center, LLC
260 South Mayo Trail, Pikeville, KY 41501 · 22.4 mi
For-profit · 106 beds · Part of Emerald Healthcare
★★★★★3AverageHeritage Hall Grundy
2966 Slate Creek Road, Grundy, VA 24614 · 24.2 mi
For-profit · 120 beds · Part of Heritage Hall
★★★★★5Much above average
Frequently asked questions
What is Heritage Hall Clintwood's rating?
Heritage Hall Clintwood has 4 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Heritage Hall Clintwood receive?
Its most recent standard health inspection found 8 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Heritage Hall Clintwood accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Heritage Hall Clintwood?
It is for profit - limited liability company and part of Heritage Hall. The ownership section on this page lists the owners and managers reported to CMS.
Where is Heritage Hall Clintwood and how do I contact it?
Heritage Hall Clintwood is at 1225 Clintwood Main Street, Route 607, Clintwood, VA 24228. Phone: (276) 926-4693.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.