nursing home in Norfolk, VA
Lake Taylor Hosp
1309 Kempsville Rd, Norfolk, VA 23502 · (757) 461-5001
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Lake Taylor Hosp at a glance
Lake Taylor Hosp is a 192-bed government nursing home in Norfolk, Virginia (Norfolk City County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Virginia average of 3.
Residents receive about 4.9 hours of nursing care per day (0.4 of them from registered nurses), better than the state average of 3.8 hours.
Its most recent standard health inspection (September 26, 2025) found 5 health citations. The Virginia average is 14.4.
Federal regulators fined it 1 time in the past three years, totaling $59,150.
Nursing staff turnover is 47.3% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- Government - Hospital District
- Beds
- 192
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- February 1, 1979
- Resident/family council
- Both
- County
- Norfolk City County
- CMS Certification Number
- 495117
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 2.4 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.90 hrs | 3.76 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.43 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.02 hrs | 2.07 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.96 hrs | 3.29 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 47.3% | 48.1% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 45.5% | 48.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 14 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 2 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 58.5 | 122.3 | 80.6 | Better |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $59,150 | $23,688 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 192 | 113 | 107 | |
| Average residents per day | 160 | 99 | 86 | |
| Occupancy | 83.1% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.9% | 3.6% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6.2% | 4.7% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 12.3% | 14.2% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.1% | 0.4% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 8.3% | 14.9% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 6.2% | 15.6% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 3% | 5.4% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0.9% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 10.1% | 20.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 11.8% | 21.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 99.1% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.1% | 90.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.2% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 96.2% | 73.6% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 98.1% | 73.7% | 82% | Better |
Inspection citations
State inspectors cited this home for 24 health deficiencies and 10 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| September 26, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected November 28, 2025 |
| September 26, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected November 28, 2025 |
| September 26, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected November 28, 2025 |
| September 26, 2025 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | D Potential harm, isolated | Corrected February 9, 2026 |
| September 26, 2025 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected November 28, 2025 |
| October 15, 2021 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected December 22, 2021 |
| October 15, 2021 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected December 22, 2021 |
| October 15, 2021 Standard | Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised. Nutrition and Dietary Deficiencies · Tag F0811 | E Potential harm, pattern | Corrected December 22, 2021 |
| October 15, 2021 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | E Potential harm, pattern | Corrected December 22, 2021 |
| October 15, 2021 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 22, 2021 |
| October 15, 2021 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected December 22, 2021 |
| October 15, 2021 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 22, 2021 |
| October 15, 2021 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected December 22, 2021 |
| October 15, 2021 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected December 22, 2021 |
| November 1, 2018 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | D Potential harm, isolated | Corrected January 24, 2019 |
| November 1, 2018 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected January 24, 2019 |
| November 1, 2018 Fire safety | Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Tag E0007 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Tag E0018 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Tag E0023 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Establish methods for sharing information. Emergency Preparedness Deficiencies · Tag E0033 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | C No harm, widespread | Corrected December 16, 2018 |
| November 1, 2018 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected December 16, 2018 |
| November 1, 2018 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 16, 2018 |
| November 1, 2018 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected December 16, 2018 |
| November 1, 2018 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | E Potential harm, pattern | Corrected December 16, 2018 |
| November 1, 2018 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | E Potential harm, pattern | Corrected December 16, 2018 |
| November 1, 2018 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected December 16, 2018 |
| November 1, 2018 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected December 16, 2018 |
| November 1, 2018 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 16, 2018 |
| November 1, 2018 Standard | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected December 16, 2018 |
| November 1, 2018 Standard | Allow residents to easily view the nursing home's survey results and communicate with advocate agencies. Resident Rights Deficiencies · Tag F0577 | C No harm, widespread | Corrected December 16, 2018 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $59,150 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| September 26, 2025 | Fine | $59,150 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HOSPITAL AUTHORITY OF NORFOLK Organization | 5% or greater direct ownership interest | 100% | 07/01/1988 |
| ARAMARK HEALTHCARE SUPPORT SERVICES LLC Organization | adp of the snf | NOT APPLICABLE | 01/19/2007 |
| HCARE LLC Organization | adp of the snf | NOT APPLICABLE | 05/09/2024 |
| HOSPITAL AUTHORITY OF NORFOLK Organization | adp of the snf | NOT APPLICABLE | 07/01/1988 |
| ORSINI, THOMAS Individual | adp of the snf | NOT APPLICABLE | 11/01/1999 |
| WILHELM, KAREN Individual | adp of the snf | NOT APPLICABLE | 03/29/2022 |
| WOLFORD, LORRAINE Individual | adp of the snf | NOT APPLICABLE | 04/02/2025 |
| ALBERT, ELIZABETH Individual | corporate director | NOT APPLICABLE | 09/12/2023 |
| ARMSTRONG, MELODY Individual | corporate director | NOT APPLICABLE | 09/12/2023 |
| BAUMAN, DEBORAH Individual | corporate director | NOT APPLICABLE | 03/05/2009 |
| DURHAM, CALVIN Individual | corporate director | NOT APPLICABLE | 05/25/2010 |
| LEHEW, WILLETTE Individual | corporate director | NOT APPLICABLE | 07/20/1999 |
| MASSEY, PAUL Individual | corporate director | NOT APPLICABLE | 09/27/2023 |
| ORSINI, THOMAS Individual | corporate director | NOT APPLICABLE | 04/16/2010 |
| POSTON, ANITA Individual | corporate director | NOT APPLICABLE | 11/02/2004 |
| ROBERTS-ATWATER, BEVERLY Individual | corporate director | NOT APPLICABLE | 08/17/2012 |
| ROBINSON, BRADBURY Individual | corporate director | NOT APPLICABLE | 11/12/2024 |
| RYAN, JOHN Individual | corporate director | NOT APPLICABLE | 10/28/2025 |
| WARD, WILLIE Individual | corporate director | NOT APPLICABLE | 09/10/2024 |
| FOGG, ROBERT Individual | corporate officer | NOT APPLICABLE | 01/01/2000 |
| ALBERT, ELIZABETH Individual | managing control - governing body | NOT APPLICABLE | 09/12/2023 |
| ALLEN, SUZANNE Individual | managing control - governing body | NOT APPLICABLE | 11/12/2024 |
| ARMSTRONG, MELODY Individual | managing control - governing body | NOT APPLICABLE | 09/12/2023 |
| DURHAM, CALVIN Individual | managing control - governing body | NOT APPLICABLE | 05/25/2010 |
| POSTON, ANITA Individual | managing control - governing body | NOT APPLICABLE | 11/02/2004 |
| ROBERTS-ATWATER, BEVERLY Individual | managing control - governing body | NOT APPLICABLE | 08/17/2012 |
| ROBINSON, BRADBURY Individual | managing control - governing body | NOT APPLICABLE | 11/12/2024 |
| RYAN, JOHN Individual | managing control - governing body | NOT APPLICABLE | 10/28/2025 |
| WARD, WILLIE Individual | managing control - governing body | NOT APPLICABLE | 09/10/2024 |
| ALBERT, ELIZABETH Individual | operational/managerial control | NOT APPLICABLE | 09/12/2023 |
| ALLEN, SUZANNE Individual | operational/managerial control | NOT APPLICABLE | 11/12/2024 |
| ARAMARK HEALTHCARE SUPPORT SERVICES LLC Organization | operational/managerial control | NOT APPLICABLE | 01/19/2007 |
| ARMSTRONG, MELODY Individual | operational/managerial control | NOT APPLICABLE | 09/12/2023 |
| DURHAM, CALVIN Individual | operational/managerial control | NOT APPLICABLE | 05/25/2010 |
| FOGG, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 01/01/2000 |
| HCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 05/09/2024 |
| HOSPITAL AUTHORITY OF NORFOLK Organization | operational/managerial control | NOT APPLICABLE | 07/01/1988 |
| ORSINI, THOMAS Individual | operational/managerial control | NOT APPLICABLE | 11/01/1999 |
| POSTON, ANITA Individual | operational/managerial control | NOT APPLICABLE | 11/02/2004 |
| ROBERTS-ATWATER, BEVERLY Individual | operational/managerial control | NOT APPLICABLE | 08/17/2012 |
Showing 40 of 45 records.
Other nursing homes near Lake Taylor Hosp
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★★★★★4Above averageCypress Pointe Rehabilitation and Nursing
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★★★★★2Below averageWaterside Health & Rehab Center
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★★★★★3AverageNorview Heights Rehabilitation and Nursing
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★★★★★2Below averageBayside Health & Rehabilitation Center
1004 Independence Blvd, Virginia Beach, VA 23455 · 3.9 mi
For-profit · 60 beds · Part of Lifeworks Rehab
★★★★★1Much below averageNorfolk Health Care Center
901 East Princess Anne Road, Norfolk, VA 23504 · 4 mi
For-profit · 180 beds · Part of Lifeworks Rehab
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Frequently asked questions
What is Lake Taylor Hosp's rating?
Lake Taylor Hosp has 4 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did Lake Taylor Hosp receive?
Its most recent standard health inspection found 5 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does Lake Taylor Hosp accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Lake Taylor Hosp?
It is government - hospital district. The ownership section on this page lists the owners and managers reported to CMS.
Where is Lake Taylor Hosp and how do I contact it?
Lake Taylor Hosp is at 1309 Kempsville Rd, Norfolk, VA 23502. Phone: (757) 461-5001.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.