nursing home in Salem, VA

Richfield Health Center - Salem

3719 Knollridge Road, Salem, VA 24153 · (540) 380-4500

★★★★★3
Average
CMS overall star rating
  • Health inspections★★★★★3
  • Staffing★★★★★3
  • Quality measures★★★★★3

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Richfield Health Center - Salem at a glance

Richfield Health Center - Salem is a 112-bed non-profit nursing home in Salem, Virginia (Salem City County).

CMS gives it 3 out of 5 stars on its overall star rating, close to the Virginia average of 3.

Residents receive about 4.3 hours of nursing care per day (0.6 of them from registered nurses), better than the state average of 3.8 hours.

Its most recent standard health inspection (May 15, 2024) found 10 health citations. The Virginia average is 14.4.

Federal regulators fined it 1 time in the past three years, totaling $15,465.

Nursing staff turnover is 51.5% per year (state average 48.1%).

Facility details

Type
Nursing home
Ownership
Non Profit - Corporation
Beds
112
Certified for
Medicare and Medicaid
Medicare-certified since
January 1, 1967
Resident/family council
Resident
County
Salem City County
CMS Certification Number
495013

Ratings

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)3 / 53 / 53 / 5Average
Health inspection rating ⓘ (higher is better)3 / 52.7 / 52.8 / 5Average
Staffing rating ⓘ (higher is better)3 / 52.4 / 52.9 / 5Average
Quality measures rating ⓘ (higher is better)3 / 53.9 / 53.6 / 5Worse
Long-stay quality rating (higher is better)3 / 54 / 53.8 / 5Worse
Short-stay (rehab) quality rating (higher is better)3 / 53.6 / 53.3 / 5Average

Staffing

This facility4.34 hrsVirginia average3.76 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)4.34 hrs3.76 hrs3.86 hrsBetter
Registered nurse hours per resident per day (higher is better)0.61 hrs0.69 hrs0.69 hrsWorse
Nurse aide hours per resident per day (higher is better)2.41 hrs2.07 hrs2.32 hrsAverage
Weekend nurse staff hours per resident per day (higher is better)3.49 hrs3.29 hrs3.42 hrsAverage
Nursing staff turnover (yearly) (lower is better)51.5%48.1%45.8%Worse
Registered nurse turnover (yearly) (lower is better)55.6%48.2%42.9%Worse
Administrators who left in the past year (lower is better)011Better

Inspections

This facility10Virginia average14U.S. average9
Health citations in the most recent inspection: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)10149Worse
Citations from complaint investigations (latest cycle) (lower is better)043Better
Weighted health inspection score ⓘ (lower is better)47122.380.6Better

Penalties

This facility1Virginia average1U.S. average1
Fines in the past 3 years: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)111Worse
Total fines in the past 3 years (lower is better)$15,465$23,688$30,972Better
All federal penalties in the past 3 years (lower is better)111Average

Size

MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Certified beds112113107
Average residents per day1079986
Occupancy95.1%87.9%80.9%

Long-stay residents

This facility5.6%Virginia average3.6%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)5.6%3.6%3.2%Worse
Long-stay residents with pressure ulcers (lower is better)7.1%4.7%4.6%Worse
Long-stay residents given antipsychotic medication (lower is better)28.9%14.2%15.4%Worse
Long-stay residents with a urinary tract infection (lower is better)1.3%1.6%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0.5%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)22.6%14.9%13.9%Worse
Long-stay residents whose walking worsened (lower is better)17.7%15.6%14.1%Worse
Long-stay residents who lose too much weight (lower is better)7.3%5.4%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)8.4%18.7%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0.1%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)16.1%20.6%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)19.6%21.8%19%Average
Long-stay residents given a flu vaccine (higher is better)96.6%94%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)98.7%90.9%93.6%Better

Short-stay residents

This facility1%Virginia average1.3%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Virginia and U.S. averages
MeasureThis facilityVirginia avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1%1.3%1.6%Better
Short-stay residents given a flu vaccine (higher is better)89.3%73.6%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)99.6%73.7%82%Better

Inspection citations

State inspectors cited this home for 31 health deficiencies and 23 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.

DateCitationSeverityStatus
December 5, 2024
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
G
Actual harm, isolated
Corrected January 8, 2025
December 5, 2024
Complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected January 8, 2025
December 5, 2024
Complaint
Provide or get specialized rehabilitative services as required for a resident.
Quality of Life and Care Deficiencies · Tag F0825
D
Potential harm, isolated
Corrected January 8, 2025
December 5, 2024
Complaint
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies · Tag F0770
D
Potential harm, isolated
Corrected January 8, 2025
May 15, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
D
Potential harm, isolated
Corrected July 9, 2024
May 15, 2024
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
D
Potential harm, isolated
Corrected July 9, 2024
May 15, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Tag F0582
D
Potential harm, isolated
Corrected July 15, 2024
May 15, 2024
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected July 15, 2024
February 8, 2023
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected June 6, 2023
February 8, 2023
Fire safety
Install corridor and hallway doors that block smoke.
Smoke Deficiencies · Tag K0363
E
Potential harm, pattern
Corrected June 6, 2023
February 8, 2023
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected April 10, 2023
February 8, 2023
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
E
Potential harm, pattern
Corrected June 6, 2023
February 8, 2023
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
E
Potential harm, pattern
Corrected April 10, 2023
February 8, 2023
Fire safety
Use approved construction type or materials.
Construction Deficiencies · Tag K0161
E
Potential harm, pattern
Corrected April 10, 2023
February 8, 2023
Fire safety
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies · Tag E0037
D
Potential harm, isolated
Corrected March 23, 2023
February 8, 2023
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
D
Potential harm, isolated
Corrected June 6, 2023
February 8, 2023
Fire safety
Provide properly protected cooking facilities.
Smoke Deficiencies · Tag K0324
D
Potential harm, isolated
Corrected April 10, 2023
February 8, 2023
Fire safety
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies · Tag K0325
D
Potential harm, isolated
Corrected April 10, 2023
February 8, 2023
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
E
Potential harm, pattern
Corrected March 23, 2023
February 8, 2023
Standard
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0607
E
Potential harm, pattern
Corrected March 23, 2023
February 8, 2023
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected March 23, 2023
February 8, 2023
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected March 23, 2023
February 8, 2023
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected March 23, 2023
February 8, 2023
Standard
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies · Tag F0770
D
Potential harm, isolated
Corrected March 23, 2023
February 8, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
D
Potential harm, isolated
Corrected March 23, 2023
July 29, 2021
Fire safety
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies · Tag K0761
F
Potential harm, widespread
Corrected November 10, 2021
July 29, 2021
Fire safety
Have properly installed electrical wiring and gas equipment.
Services Deficiencies · Tag K0511
F
Potential harm, widespread
Corrected November 10, 2021
July 29, 2021
Fire safety
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies · Tag K0345
F
Potential harm, widespread
Corrected November 10, 2021
July 29, 2021
Fire safety
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies · Tag K0222
E
Potential harm, pattern
Corrected September 23, 2021
July 29, 2021
Fire safety
Provide rooms that can be unlocked from inside without a key.
Egress Deficiencies · Tag K0221
E
Potential harm, pattern
Corrected September 23, 2021
July 29, 2021
Fire safety
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies · Tag K0291
E
Potential harm, pattern
Corrected November 10, 2021
July 29, 2021
Fire safety
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies · Tag K0521
E
Potential harm, pattern
Corrected December 14, 2021
July 29, 2021
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected November 10, 2021
July 29, 2021
Fire safety
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918
E
Potential harm, pattern
Corrected November 10, 2021
July 29, 2021
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
D
Potential harm, isolated
Corrected November 10, 2021
July 29, 2021
Fire safety
Have elevators that firefighters can control in the event of a fire.
Services Deficiencies · Tag K0531
D
Potential harm, isolated
Corrected November 10, 2021
July 29, 2021
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
E
Potential harm, pattern
Corrected September 10, 2021
July 29, 2021
Standard
Keep all essential equipment working safely.
Environmental Deficiencies · Tag F0908
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Tag F0584
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Administration Deficiencies · Tag F0772
D
Potential harm, isolated
Corrected September 10, 2021
July 29, 2021
Standard
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Tag F0803
D
Potential harm, isolated
Corrected September 10, 2021

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 1 federal penalty in the past three years, including $15,465 in fines.

DatePenaltyAmount / length
December 5, 2024Fine$15,465

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
FRIENDSHIP FOUNDATION INC
Organization
5% or greater direct ownership interest100%10/01/2023
BROWN, EDWARDS & COMPANY, LLP
Organization
adp of the snfNOT APPLICABLE10/01/2023
CAMPBELL, LUKE
Individual
adp of the snfNOT APPLICABLE10/01/2023
DUNCAN, STEPHANIE
Individual
adp of the snfNOT APPLICABLE10/01/2023
FRIENDSHIP FOUNDATION INC
Organization
adp of the snfNOT APPLICABLE10/01/2023
HIGGINS, BENJAMIN
Individual
adp of the snfNOT APPLICABLE10/01/2023
HOFF, JOSEPH
Individual
adp of the snfNOT APPLICABLE10/01/2023
LAYELL, ERIN
Individual
adp of the snfNOT APPLICABLE10/01/2023
LOWE, TODD
Individual
adp of the snfNOT APPLICABLE10/01/2023
RODGER, MARY
Individual
adp of the snfNOT APPLICABLE10/01/2023
SHANNON, CHARLES
Individual
adp of the snfNOT APPLICABLE10/01/2023
VALLEY MANAGEMENT CO INC
Organization
adp of the snfNOT APPLICABLE10/01/2023
WALKER & ASSOCIATES PC
Organization
adp of the snfNOT APPLICABLE10/01/2023
BISHOP, NATHANIEL
Individual
corporate directorNOT APPLICABLE10/01/2023
COMBS, GLEN
Individual
corporate directorNOT APPLICABLE10/01/2023
FEINOUR, EDWIN
Individual
corporate directorNOT APPLICABLE10/01/2023
GROVE, LUCIAN
Individual
corporate directorNOT APPLICABLE10/01/2023
JOHNSON, CYNDA
Individual
corporate directorNOT APPLICABLE10/01/2023
LAWSON, ROBERT
Individual
corporate directorNOT APPLICABLE10/01/2023
OELSCHLAGER, KATHRYN
Individual
corporate directorNOT APPLICABLE10/01/2023
SANDEL, ROBERT
Individual
corporate directorNOT APPLICABLE10/01/2023
WILLIAMSON, JOHN
Individual
corporate directorNOT APPLICABLE10/01/2023
HOFF, JOSEPH
Individual
corporate officerNOT APPLICABLE10/01/2023
SHANNON, CHARLES
Individual
corporate officerNOT APPLICABLE10/01/2023
BISHOP, NATHANIEL
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
FELDMANN, GREG
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
HOFF, JOSEPH
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
JOHNSON, CYNDA
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
LAWSON, ROBERT
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
MITCHELL, CYNTHIA
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
NESTER, PAUL
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
SANDEL, ROBERT
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
SHANNON, CHARLES
Individual
managing control - governing bodyNOT APPLICABLE10/01/2023
BISHOP, NATHANIEL
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
CAMPBELL, LUKE
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
COMBS, GLEN
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
DUNCAN, STEPHANIE
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
FEINOUR, EDWIN
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
FELDMANN, GREG
Individual
operational/managerial controlNOT APPLICABLE10/01/2023
FRIENDSHIP FOUNDATION INC
Organization
operational/managerial controlNOT APPLICABLE10/01/2023

Showing 40 of 55 records.

Other nursing homes near Richfield Health Center - Salem

  1. Snyder Nursing Home

    11 North Broad St, Salem, VA 24153 · 3.9 mi

    Non-profit · 45 beds

    • CMS high performer
    ★★★★★5Much above average
  2. Salem Health & Rehabilitation

    1945 Roanoke Blvd, Salem, VA 24153 · 5.8 mi

    For-profit · 240 beds · Part of Lifeworks Rehab

    ★★★★★2Below average
  3. Davis and McDaniel Veterans Care Center

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    Government · 180 beds

    • CMS high performer
    ★★★★★5Much above average
  4. Brandon Oaks Nursing and Rehabilitation Center

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    Non-profit · 62 beds

    ★★★★★5Much above average
  5. Raleigh Court Health and Rehabilitation Center

    1527 Grandin Road Southwest, Roanoke, VA 24015 · 8.3 mi

    For-profit · 120 beds · Part of Lifeworks Rehab

    ★★★★★4Above average
  6. South Roanoke Nursing and Rehabilitation

    3823 Franklin Rd, SW, Roanoke, VA 24014 · 9.2 mi

    For-profit · 98 beds · Part of Heritage Hall

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All nursing homes in Salem, VA · Compare side by side

Frequently asked questions

What is Richfield Health Center - Salem's rating?

Richfield Health Center - Salem has 3 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.

How many inspection citations did Richfield Health Center - Salem receive?

Its most recent standard health inspection found 10 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.

Does Richfield Health Center - Salem accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Richfield Health Center - Salem?

It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Richfield Health Center - Salem and how do I contact it?

Richfield Health Center - Salem is at 3719 Knollridge Road, Salem, VA 24153. Phone: (540) 380-4500.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.