nursing home in Roanoke, VA
South Roanoke Nursing and Rehabilitation
3823 Franklin Rd, SW, Roanoke, VA 24014 · (540) 344-4325
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
South Roanoke Nursing and Rehabilitation at a glance
South Roanoke Nursing and Rehabilitation is a 98-bed for-profit nursing home in Roanoke, Virginia (Roanoke City County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Virginia average of 3.
Residents receive about 3.2 hours of nursing care per day (0.5 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (April 24, 2025) found 11 health citations. The Virginia average is 14.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 38.2% per year (state average 48.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 98
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Heritage Hall
- Medicare-certified since
- January 1, 1967
- Resident/family council
- Both
- County
- Roanoke City County
- CMS Certification Number
- 495002
Ratings
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 2.4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.9 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.6 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.23 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.53 hrs | 0.69 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.93 hrs | 2.07 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.80 hrs | 3.29 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 38.2% | 48.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 10% | 48.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 11 | 14 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 4 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 86 | 122.3 | 80.6 | Worse |
Penalties
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $23,688 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 98 | 113 | 107 | |
| Average residents per day | 91 | 99 | 86 | |
| Occupancy | 92.6% | 87.9% | 80.9% |
Long-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.5% | 3.6% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 1.7% | 4.7% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 3.1% | 14.2% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.6% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 10.5% | 14.9% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 13.5% | 15.6% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 5.3% | 5.4% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 2.7% | 18.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 15.8% | 20.6% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 18.1% | 21.8% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 96.6% | 94% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.2% | 90.9% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Virginia avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 31.1% | 73.6% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 77.6% | 73.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 39 health deficiencies and 20 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 24, 2025 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | F Potential harm, widespread | Corrected June 3, 2025 |
| April 24, 2025 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | F Potential harm, widespread | Corrected June 3, 2025 |
| April 24, 2025 Fire safety | Establish emergency prep training and testing. Emergency Preparedness Deficiencies · Tag E0036 | F Potential harm, widespread | Corrected June 3, 2025 |
| April 24, 2025 Fire safety | Provide emergency officials' contact information. Emergency Preparedness Deficiencies · Tag E0031 | E Potential harm, pattern | Corrected June 3, 2025 |
| April 24, 2025 Fire safety | Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Tag E0007 | E Potential harm, pattern | Corrected June 3, 2025 |
| April 24, 2025 Standard | Have enough backup water supply for essential areas of the nursing home. Environmental Deficiencies · Tag F0922 | F Potential harm, widespread | Corrected June 3, 2025 |
| April 24, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected June 3, 2025 |
| April 24, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | E Potential harm, pattern | Corrected June 3, 2025 |
| April 24, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected June 3, 2025 |
| April 24, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected June 3, 2025 |
| April 24, 2025 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | D Potential harm, isolated | Corrected June 3, 2025 |
| April 24, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected June 3, 2025 |
| April 24, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected June 3, 2025 |
| April 24, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected June 3, 2025 |
| April 24, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected June 3, 2025 |
| April 24, 2025 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected June 3, 2025 |
| March 24, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | E Potential harm, pattern | Corrected March 31, 2022 |
| March 24, 2022 Fire safety | Install emergency lighting that can last at least 1 1/2 hours. Egress Deficiencies · Tag K0291 | D Potential harm, isolated | Corrected March 31, 2022 |
| March 24, 2022 Standard | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly Administration Deficiencies · Tag F0868 | F Potential harm, widespread | Corrected May 8, 2022 |
| March 24, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected May 8, 2022 |
| March 24, 2022 Standard | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | F Potential harm, widespread | Corrected May 8, 2022 |
| March 24, 2022 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | F Potential harm, widespread | Corrected May 8, 2022 |
| March 24, 2022 Standard | Perform COVID19 testing on residents and staff. Infection Control Deficiencies · Tag F0886 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning Deficiencies · Tag F0655 | D Potential harm, isolated | Corrected May 8, 2022 |
| March 24, 2022 Standard | Ensure staff are vaccinated for COVID-19 Infection Control Deficiencies · Tag F0888 | D Potential harm, isolated | Corrected May 8, 2022 |
| July 9, 2019 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected August 7, 2019 |
| July 9, 2019 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | F Potential harm, widespread | Corrected August 7, 2019 |
| July 9, 2019 Fire safety | Establish policies and procedures for volunteers. Emergency Preparedness Deficiencies · Tag E0024 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Address patient/client population and determine types of services needed. Emergency Preparedness Deficiencies · Tag E0007 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Develop Emergency Preparedness policies and procedures. Emergency Preparedness Deficiencies · Tag E0013 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Establish procedures for tracking staff and patients during an emergency. Emergency Preparedness Deficiencies · Tag E0018 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Establish policies and procedures for sheltering. Emergency Preparedness Deficiencies · Tag E0022 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Establish policies and procedures for medical documentation. Emergency Preparedness Deficiencies · Tag E0023 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Conduct risk assessment and an All-Hazards approach. Emergency Preparedness Deficiencies · Tag E0006 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Establish roles under a Waiver declared by secretary. Emergency Preparedness Deficiencies · Tag E0026 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Establish methods for sharing information. Emergency Preparedness Deficiencies · Tag E0033 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Fire safety | Provide family notifications of emergency plan. Emergency Preparedness Deficiencies · Tag E0035 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 23, 2019 |
| July 9, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected August 23, 2019 |
| July 9, 2019 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected August 23, 2019 |
| July 9, 2019 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Have policies on smoking. Environmental Deficiencies · Tag F0926 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. Resident Rights Deficiencies · Tag F0622 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected August 23, 2019 |
| July 9, 2019 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected August 23, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AMERICAN HEALTHCARE LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2019 |
| AMERICAN HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 01/22/2018 |
| CHAMPNEY, CHRISTIAN Individual | adp of the snf | NOT APPLICABLE | 10/02/2024 |
| DALTON, BRAD Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | adp of the snf | NOT APPLICABLE | 04/21/2014 |
| GALLANT, CASSANDRA Individual | adp of the snf | NOT APPLICABLE | 07/11/2024 |
| MITCHELL, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 10/02/2024 |
| HOPKINS, WILLIAM Individual | corporate director | NOT APPLICABLE | 06/01/2019 |
| DALTON, BRAD Individual | corporate officer | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | corporate officer | NOT APPLICABLE | 06/01/2019 |
| EAST, THOMAS Individual | corporate officer | NOT APPLICABLE | 06/01/2019 |
| AMERICAN HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 01/22/2018 |
| CHAMPNEY, CHRISTIAN Individual | operational/managerial control | NOT APPLICABLE | 10/02/2024 |
| DALTON, BRAD Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
| DALTON, ROBERT Individual | operational/managerial control | NOT APPLICABLE | 04/21/2014 |
| GALLANT, CASSANDRA Individual | operational/managerial control | NOT APPLICABLE | 07/11/2024 |
Other nursing homes near South Roanoke Nursing and Rehabilitation
Pheasant Ridge Nursing and Rehabilitation
4355 Pheasant Ridge Road, Roanoke, VA 24014 · under 1 mi
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- Abuse citation
★★★★★1Much below averageRaleigh Court Health and Rehabilitation Center
1527 Grandin Road Southwest, Roanoke, VA 24015 · 2.1 mi
For-profit · 120 beds · Part of Lifeworks Rehab
★★★★★4Above averageFriendship Health and Rehab Center - South
5647 Starkey Road, Roanoke, VA 24018 · 2.2 mi
Non-profit · 120 beds
★★★★★3AverageOld Southwest Health and Rehabilitation
324 King George Ave SW, Roanoke, VA 24016 · 2.2 mi
For-profit · 130 beds · Part of Eastern Healthcare Group
★★★★★1Much below averageBrandon Oaks Nursing and Rehabilitation Center
3837 Brandon Avenue SW, Roanoke, VA 24018 · 3.1 mi
Non-profit · 62 beds
★★★★★5Much above average- ★★★★★5Much above average
Frequently asked questions
What is South Roanoke Nursing and Rehabilitation's rating?
South Roanoke Nursing and Rehabilitation has 3 out of 5 stars on the CMS overall star rating. The average for Virginia nursing homes is 3 stars.
How many inspection citations did South Roanoke Nursing and Rehabilitation receive?
Its most recent standard health inspection found 11 citations, compared with a Virginia average of 14.4. Every citation is listed on this page with its severity.
Does South Roanoke Nursing and Rehabilitation accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns South Roanoke Nursing and Rehabilitation?
It is for profit - corporation and part of Heritage Hall. The ownership section on this page lists the owners and managers reported to CMS.
Where is South Roanoke Nursing and Rehabilitation and how do I contact it?
South Roanoke Nursing and Rehabilitation is at 3823 Franklin Rd, SW, Roanoke, VA 24014. Phone: (540) 344-4325.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.