nursing home in Knoxville, TN
West Hills Health and Rehab
6801 Middlebrook Pike, Knoxville, TN 37919 · (865) 588-7661
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★1
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
West Hills Health and Rehab at a glance
West Hills Health and Rehab is a 194-bed non-profit nursing home in Knoxville, Tennessee (Knox County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Tennessee average of 3.
Residents receive about 3.4 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (November 15, 2024) found 5 health citations. The Tennessee average is 4.4.
It has not received a federal fine in the past three years.
Nursing staff turnover is 77% per year (state average 48.9%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 194
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- January 20, 2011
- Resident/family council
- Resident
- County
- Knox County
- CMS Certification Number
- 445501
Ratings
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.5 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.6 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.6 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.41 hrs | 3.80 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.40 hrs | 0.60 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.11 hrs | 2.12 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.02 hrs | 3.31 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 77% | 48.9% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 86.7% | 43.2% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 2 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 16 | 47.9 | 80.6 | Better |
Penalties
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $22,907 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 194 | 114 | 107 | |
| Average residents per day | 106 | 84 | 86 | |
| Occupancy | 54.4% | 74.8% | 80.9% |
Long-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.3% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.1% | 5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 9.8% | 16.8% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 3.2% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.1% | 0.7% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 31.6% | 14% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 49.1% | 17.2% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 10.1% | 6.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 13.8% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.6% | 31.7% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 29.7% | 20% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 65.1% | 94.5% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 93.4% | 89.4% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Tennessee avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.9% | 1.7% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 18.9% | 79.8% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 91% | 79.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 10 health deficiencies and 7 fire safety deficiencies in the inspection records CMS currently publishes. 2 citations involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 15, 2024 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected December 16, 2024 |
| November 15, 2024 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | D Potential harm, isolated | Corrected December 16, 2024 |
| November 15, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected December 16, 2024 |
| November 15, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected December 4, 2024 |
| November 15, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected December 4, 2024 |
| November 15, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected December 4, 2024 |
| November 15, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 4, 2024 |
| November 15, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected December 4, 2024 |
| February 2, 2022 Fire safety | Install properly constructed and protected linen or trash chutes. Services Deficiencies · Tag K0541 | D Potential harm, isolated | Corrected March 5, 2022 |
| February 2, 2022 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected March 5, 2022 |
| February 2, 2022 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 5, 2022 |
| March 20, 2019 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | F Potential harm, widespread | Corrected April 5, 2019 |
| March 20, 2019 Fire safety | Have elevators that firefighters can control in the event of a fire. Services Deficiencies · Tag K0531 | E Potential harm, pattern | Corrected March 18, 2019 |
| March 20, 2019 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected March 22, 2019 |
| March 20, 2019 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | G Actual harm, isolated | Corrected March 22, 2019 |
| March 20, 2019 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 5, 2019 |
| March 20, 2019 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 20, 2019 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HILLCREST HEALTHCARE COMMUNITIES INC Organization | 5% or greater direct ownership interest | 100% | 07/01/2008 |
| HOME FEDERAL BANK OF TENNESSEE Organization | 5% or greater mortgage interest | NOT APPLICABLE | 05/16/2013 |
| WHITLOCK, KEVIN Individual | corporate director | NOT APPLICABLE | 07/01/2021 |
| BOWERS, JONATHAN Individual | w-2 managing employee | NOT APPLICABLE | 07/24/2023 |
| DIBERNARDO, BRUCE Individual | w-2 managing employee | NOT APPLICABLE | 07/01/2021 |
| LEPLEY, BONNIE Individual | w-2 managing employee | NOT APPLICABLE | 08/16/2021 |
| WHITLOCK, KEVIN Individual | w-2 managing employee | NOT APPLICABLE | 07/01/2021 |
Other nursing homes near West Hills Health and Rehab
Legacy Park Health and Rehabilitation
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For-profit · 176 beds
★★★★★1Much below averageWellpark Health and Rehabilitation
7512 Middlebrook Pike, Knoxville, TN 37909 · under 1 mi
For-profit · 32 beds
★★★★★3AverageLyonsview Health and Rehabilitation Center
5837 Lyons View Pike, Knoxville, TN 37919 · 2.4 mi
For-profit · 222 beds · Part of Champion Care
- Special Focus candidate
★★★★★1Much below averageNhc Healthcare, Ft Sanders
2120 Highland Ave, Knoxville, TN 37916 · 5 mi
For-profit · 160 beds · Part of National Healthcare Corporation
★★★★★3AverageSenator Ben Atchley State Veterans' Home
One Veterans Way, Knoxville, TN 37931 · 5.2 mi
Government · 140 beds · Part of Tennessee State Veterans' Home
- CMS high performer
★★★★★5Much above average- ★★★★★4Above average
Frequently asked questions
What is West Hills Health and Rehab's rating?
West Hills Health and Rehab has 3 out of 5 stars on the CMS overall star rating. The average for Tennessee nursing homes is 3 stars.
How many inspection citations did West Hills Health and Rehab receive?
Its most recent standard health inspection found 5 citations, compared with a Tennessee average of 4.4. Every citation is listed on this page with its severity.
Does West Hills Health and Rehab accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns West Hills Health and Rehab?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is West Hills Health and Rehab and how do I contact it?
West Hills Health and Rehab is at 6801 Middlebrook Pike, Knoxville, TN 37919. Phone: (865) 588-7661.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.