nursing home in Hendersonville, NC
Life Care Center of Hendersonville
400 Thompson Street, Hendersonville, NC 28792 · (828) 697-4348
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Life Care Center of Hendersonville at a glance
Life Care Center of Hendersonville is a 80-bed for-profit nursing home in Hendersonville, North Carolina (Henderson County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the North Carolina average of 2.9.
Residents receive about 3.6 hours of nursing care per day (0.8 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (August 27, 2025) found 5 health citations. The North Carolina average is 4.7.
Federal regulators fined it 2 times in the past three years, totaling $40,986.
Nursing staff turnover is 56.5% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 80
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Life Care Centers of America
- Medicare-certified since
- July 19, 1994
- Resident/family council
- Both
- County
- Henderson County
- CMS Certification Number
- 345463
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 3.3 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 3.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.61 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.76 hrs | 0.62 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 1.55 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.93 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 56.5% | 49% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 71.4% | 45.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 5 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 63 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $40,986 | $36,617 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 3 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 80 | 105 | 107 | |
| Average residents per day | 67 | 87 | 86 | |
| Occupancy | 83.8% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.4% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.8% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 7% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.6% | 2.3% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 13.5% | 15.6% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 16.2% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.1% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 1.3% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 14.7% | 21.3% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 27.9% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.2% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 91% | 78.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 97.3% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 17 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 27, 2025 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | F Potential harm, widespread | Corrected September 18, 2025 |
| August 27, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected September 18, 2025 |
| August 27, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 18, 2025 |
| August 27, 2025 Standard | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Tag F0808 | D Potential harm, isolated | Corrected September 18, 2025 |
| August 27, 2025 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected September 18, 2025 |
| November 22, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected December 4, 2024 |
| November 22, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected December 4, 2024 |
| August 22, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected November 22, 2024 |
| August 22, 2024 Complaint | Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning Deficiencies · Tag F0638 | D Potential harm, isolated | Corrected November 22, 2024 |
| August 22, 2024 Complaint | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning Deficiencies · Tag F0636 | D Potential harm, isolated | Corrected November 22, 2024 |
| August 22, 2024 Complaint | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected November 22, 2024 |
| July 19, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected August 27, 2024 |
| July 19, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | C No harm, widespread | Corrected August 27, 2024 |
| July 19, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 22, 2024 |
| July 19, 2024 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 22, 2024 |
| July 19, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected November 22, 2024 |
| July 19, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected August 22, 2024 |
| July 19, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected August 22, 2024 |
| July 19, 2024 Complaint | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected August 22, 2024 |
| July 19, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected August 22, 2024 |
| July 19, 2024 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected August 22, 2024 |
| July 19, 2024 Standard | Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times. Nutrition and Dietary Deficiencies · Tag F0809 | D Potential harm, isolated | Corrected August 22, 2024 |
| July 19, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 22, 2024 |
| February 10, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Ensure proper usage of power strips and extension cords. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0920 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Meet other general requirements. Construction Deficiencies · Tag K0100 | D Potential harm, isolated | Corrected April 21, 2023 |
| February 10, 2023 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | D Potential harm, isolated | Corrected April 21, 2023 |
| February 10, 2023 Standard | Perform COVID19 testing on residents and staff. Infection Control Deficiencies · Tag F0886 | F Potential harm, widespread | Corrected March 26, 2023 |
| February 10, 2023 Standard | Dispose of garbage and refuse properly. Nutrition and Dietary Deficiencies · Tag F0814 | F Potential harm, widespread | Corrected March 26, 2023 |
| February 10, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 26, 2023 |
| February 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 26, 2023 |
| February 10, 2023 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | E Potential harm, pattern | Corrected March 26, 2023 |
| February 10, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 26, 2023 |
| February 10, 2023 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected March 26, 2023 |
| February 10, 2023 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected March 26, 2023 |
| February 10, 2023 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected March 26, 2023 |
| February 10, 2023 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | B No harm, pattern | Corrected March 26, 2023 |
| February 10, 2023 Standard | Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge. Resident Assessment and Care Planning Deficiencies · Tag F0661 | B No harm, pattern | Corrected March 26, 2023 |
| May 21, 2021 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected July 23, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 3 federal penalties in the past three years, including $40,986 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| July 19, 2024 | Payment Denial | 110 days from August 16, 2024 |
| July 19, 2024 | Fine | $30,459 |
| July 19, 2024 | Fine | $10,527 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BURNETT, OLIVIA Individual | adp of the snf | NOT APPLICABLE | 03/12/2025 |
| HENDERSONVILLE MEDICAL INVESTORS, LLC Organization | adp of the snf | NOT APPLICABLE | 12/28/2011 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | adp of the snf | NOT APPLICABLE | 03/12/2025 |
| PRESTON, FORREST Individual | adp of the snf | NOT APPLICABLE | 12/28/2011 |
| ROHRER, MARK Individual | adp of the snf | NOT APPLICABLE | 03/12/2025 |
| CROSS, CINDY Individual | corporate officer | NOT APPLICABLE | 01/01/1995 |
| HENRY, TERRY Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| LAY, LISA Individual | corporate officer | NOT APPLICABLE | 02/09/2018 |
| SWANKER, RICHARD Individual | corporate officer | NOT APPLICABLE | 04/01/2011 |
| THURMOND, JOAN Individual | corporate officer | NOT APPLICABLE | 09/22/2000 |
| DEVELOPERS INVESTMENT COMPANY INC Organization | direct ownership interest | NOT APPLICABLE | 07/01/1986 |
| PRESTON, FORREST Individual | indirect ownership interest | NOT APPLICABLE | 07/01/1986 |
| BURNETT, OLIVIA Individual | managing control - governing body | NOT APPLICABLE | 10/30/2023 |
| HUNT, WINDY Individual | managing control - governing body | NOT APPLICABLE | 01/31/2025 |
| SOLOMON, JENNIFER Individual | managing control - governing body | NOT APPLICABLE | 05/01/2019 |
| BURNETT, OLIVIA Individual | operational/managerial control | NOT APPLICABLE | 10/30/2023 |
| DEVELOPERS INVESTMENT COMPANY INC Organization | operational/managerial control | NOT APPLICABLE | 01/01/2006 |
| FLETCHER, TODD Individual | operational/managerial control | NOT APPLICABLE | 12/13/2006 |
| HENDERSONVILLE MEDICAL INVESTORS, LLC Organization | operational/managerial control | NOT APPLICABLE | 01/01/1995 |
| HUNT, WINDY Individual | operational/managerial control | NOT APPLICABLE | 01/31/2025 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | operational/managerial control | NOT APPLICABLE | 01/01/1995 |
| PRESTON, AUBREY Individual | operational/managerial control | NOT APPLICABLE | 12/13/2024 |
| ROHRER, MARK Individual | operational/managerial control | NOT APPLICABLE | 04/03/2023 |
| SOLOMON, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 05/01/2019 |
| ZIEGLER, JAMES Individual | operational/managerial control | NOT APPLICABLE | 12/13/2024 |
Other nursing homes near Life Care Center of Hendersonville
Carolina Village INC
600 Carolina Village Road Suite Z, Hendersonville, NC 28792 · under 1 mi
Non-profit · 58 beds
- CMS high performer
★★★★★5Much above averageThe Laurels of Hendersonville
290 Clear Creek Road, Hendersonville, NC 28792 · under 1 mi
For-profit · 100 beds · Part of Ciena Healthcare/Laurel Health Care
★★★★★3AverageThe Greens at Hendersonville
1870 Pisgah Drive, Hendersonville, NC 28791 · 2.9 mi
For-profit · 120 beds · Part of Cch Healthcare
★★★★★3AverageValley Hill Health & Rehab Center
1510 Hebron Road, Hendersonville, NC 28739 · 2.9 mi
For-profit · 150 beds · Part of Saber Healthcare Group
★★★★★2Below averageOrchard Valley Health and Rehabilitation
200 Heritage Circle, Hendersonville, NC 28791 · 3 mi
For-profit · 134 beds · Part of Ascent Healthcare Management
★★★★★1Much below averageHendersonville Health and Rehabilitation
104 College Drive, Flat Rock, NC 28731 · 3.1 mi
For-profit · 130 beds · Part of Sanstone Health & Rehabilitation
★★★★★5Much above average
All nursing homes in Hendersonville, NC · Compare side by side
Frequently asked questions
What is Life Care Center of Hendersonville's rating?
Life Care Center of Hendersonville has 3 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Life Care Center of Hendersonville receive?
Its most recent standard health inspection found 5 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Life Care Center of Hendersonville accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Life Care Center of Hendersonville?
It is for profit - limited liability company and part of Life Care Centers of America. The ownership section on this page lists the owners and managers reported to CMS.
Where is Life Care Center of Hendersonville and how do I contact it?
Life Care Center of Hendersonville is at 400 Thompson Street, Hendersonville, NC 28792. Phone: (828) 697-4348.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.