nursing home in Matthews, NC
Royal Park Rehabilitation & Health Center
2700 Roal Commons Lane, Matthews, NC 28105 · (704) 849-6990
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★2
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Royal Park Rehabilitation & Health Center at a glance
Royal Park Rehabilitation & Health Center is a 169-bed for-profit nursing home in Matthews, North Carolina (Mecklenburg County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the North Carolina average of 2.9.
Residents receive about 3.5 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (December 5, 2025) found 8 health citations. The North Carolina average is 4.7.
Federal regulators fined it 2 times in the past three years, totaling $39,811.
Nursing staff turnover is 46.2% per year (state average 49%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 169
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Liberty Senior Living
- Medicare-certified since
- January 4, 1967
- Resident/family council
- Resident
- County
- Mecklenburg County
- CMS Certification Number
- 345026
Ratings
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 2 / 5 | 2.7 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.47 hrs | 3.85 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.37 hrs | 0.62 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.12 hrs | 2.34 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.10 hrs | 3.42 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 46.2% | 49% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 30.8% | 45.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 8 | 5 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 74 | 49.2 | 80.6 | Better |
Penalties
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $39,811 | $36,617 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 169 | 105 | 107 | |
| Average residents per day | 143 | 87 | 86 | |
| Occupancy | 84.8% | 83.6% | 80.9% |
Long-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3% | 3.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 3.4% | 5.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 5.4% | 14% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.8% | 2.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.6% | 0.7% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 14.2% | 15.6% | 13.9% | Average |
| Long-stay residents whose walking worsened (lower is better) | 15.3% | 18.3% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6.4% | 7.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0.2% | 5.9% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 21.3% | 21.3% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 25.5% | 20.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 88.5% | 94.1% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 94.3% | 92% | 93.6% | Average |
Short-stay residents
| Measure | This facility | North Carolina avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.7% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 77.3% | 78.1% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 93.1% | 80.6% | 82% | Better |
Inspection citations
State inspectors cited this home for 25 health deficiencies and 8 fire safety deficiencies in the inspection records CMS currently publishes. 4 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| December 5, 2025 Complaint | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | G Actual harm, isolated | Corrected December 16, 2025 |
| December 5, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 16, 2025 |
| December 5, 2025 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected December 16, 2025 |
| December 5, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected December 16, 2025 |
| December 5, 2025 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 16, 2025 |
| December 5, 2025 Standard | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected December 16, 2025 |
| December 5, 2025 Complaint | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | D Potential harm, isolated | Corrected December 16, 2025 |
| December 5, 2025 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected December 16, 2025 |
| August 8, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected October 21, 2024 |
| August 8, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected October 21, 2024 |
| August 8, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected August 13, 2024 |
| August 8, 2024 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected August 13, 2024 |
| June 7, 2024 Complaint | Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0602 | D Potential harm, isolated | Corrected December 2, 2023 |
| March 25, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | J Immediate jeopardy, isolated | Corrected February 17, 2024 |
| March 25, 2024 Complaint | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | H Actual harm, pattern | Corrected April 11, 2024 |
| March 25, 2024 Complaint | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | G Actual harm, isolated | Corrected April 11, 2024 |
| March 25, 2024 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected April 11, 2024 |
| March 25, 2024 Complaint | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | E Potential harm, pattern | Corrected April 11, 2024 |
| March 25, 2024 Complaint | Provide special eating equipment and utensils for residents who need them and appropriate assistance. Nutrition and Dietary Deficiencies · Tag F0810 | D Potential harm, isolated | Corrected April 11, 2024 |
| March 25, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 11, 2024 |
| October 4, 2023 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | E Potential harm, pattern | Corrected October 11, 2023 |
| October 4, 2023 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected October 11, 2023 |
| March 10, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected June 15, 2023 |
| March 10, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected June 15, 2023 |
| March 10, 2023 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected June 15, 2023 |
| March 10, 2023 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | C No harm, widespread | Corrected June 15, 2023 |
| March 10, 2023 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | E Potential harm, pattern | Corrected April 3, 2023 |
| March 10, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected April 3, 2023 |
| March 10, 2023 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected April 3, 2023 |
| March 10, 2023 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected April 3, 2023 |
| March 10, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 3, 2023 |
| November 19, 2021 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | E Potential harm, pattern | Corrected December 31, 2021 |
| November 19, 2021 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected December 31, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $39,811 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| December 5, 2025 | Fine | $23,010 |
| March 25, 2024 | Fine | $16,801 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| LONG TERM CARE MANAGEMENT SERVICES LLC Organization | 5% or greater direct ownership interest | 100% | 03/10/2011 |
| CALCUTT, JOSEPH Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| CLEMENTS, THAD Individual | adp of the snf | NOT APPLICABLE | 12/05/2025 |
| JAMES, NICOLA Individual | adp of the snf | NOT APPLICABLE | 10/04/2025 |
| JOHN A MCNEILL JR 2012 IRRV TR Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| LIBERTY HEALTHCARE GROUP LLC Organization | adp of the snf | NOT APPLICABLE | 09/29/2025 |
| LIBERTY REAL PROPERTIES, LLC Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| MILLER, ROBERT Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| RONALD B. AND CYNTHIA J. MCNEILL 2013 IRREVOCABLE TRUST Organization | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| WILSON, JEFFREY Individual | adp of the snf | NOT APPLICABLE | 04/01/2025 |
| MCNEILL, JOHN Individual | corporate director | NOT APPLICABLE | 01/23/2006 |
| MCNEILL, RONALD Individual | corporate director | NOT APPLICABLE | 01/23/2006 |
| MILLER, ROBERT Individual | corporate director | NOT APPLICABLE | 09/01/2024 |
| WILSON, JEFFREY Individual | corporate director | NOT APPLICABLE | 04/01/2003 |
| JOHN A MCNEILL JR 2012 IRRV TR Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| LIBERTY HEALTHCARE GROUP LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| LIBERTY REAL PROPERTIES, LLC Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| RONALD B. AND CYNTHIA J. MCNEILL 2013 IRREVOCABLE TRUST Organization | indirect ownership interest | NOT APPLICABLE | 04/01/2025 |
| MILLER, ROBERT Individual | managing control - governing body | NOT APPLICABLE | 04/01/2025 |
| CALCUTT, JOSEPH Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| CLEMENTS, THAD Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| JAMES, NICOLA Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| MCNEILL, JOHN Individual | operational/managerial control | NOT APPLICABLE | 03/10/2011 |
| MCNEILL, RONALD Individual | operational/managerial control | NOT APPLICABLE | 03/10/2011 |
| WILSON, JEFFREY Individual | operational/managerial control | NOT APPLICABLE | 04/01/2025 |
| MCNEILL, ROBERT Individual | trustee of the snf | NOT APPLICABLE | 04/01/2025 |
| OLIVER, ANNA Individual | trustee of the snf | NOT APPLICABLE | 04/01/2025 |
| PURVIS, JENNY Individual | trustee of the snf | NOT APPLICABLE | 04/01/2025 |
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Frequently asked questions
What is Royal Park Rehabilitation & Health Center's rating?
Royal Park Rehabilitation & Health Center has 2 out of 5 stars on the CMS overall star rating. The average for North Carolina nursing homes is 2.9 stars.
How many inspection citations did Royal Park Rehabilitation & Health Center receive?
Its most recent standard health inspection found 8 citations, compared with a North Carolina average of 4.7. Every citation is listed on this page with its severity.
Does Royal Park Rehabilitation & Health Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Royal Park Rehabilitation & Health Center?
It is for profit - limited liability company and part of Liberty Senior Living. The ownership section on this page lists the owners and managers reported to CMS.
Where is Royal Park Rehabilitation & Health Center and how do I contact it?
Royal Park Rehabilitation & Health Center is at 2700 Roal Commons Lane, Matthews, NC 28105. Phone: (704) 849-6990.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.