nursing home in Canandaigua, NY
Ontario Center for Rehabilitation and Healthcare
3062 County Complex Drive, Canandaigua, NY 14424 · (585) 396-4345
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★1
- Quality measures★★★★★2
- Abuse citation
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Ontario Center for Rehabilitation and Healthcare at a glance
Ontario Center for Rehabilitation and Healthcare is a 98-bed for-profit nursing home in Canandaigua, New York (Ontario County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the New York average of 3.
Residents receive about 3 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 3.6 hours.
Its most recent standard health inspection (January 31, 2025) found 20 health citations. The New York average is 8.
Federal regulators fined it 1 time in the past three years, totaling $117,878.
Nursing staff turnover is 80.6% per year (state average 40.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 98
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Centers Health Care
- Medicare-certified since
- January 1, 1977
- Resident/family council
- Resident
- County
- Ontario County
- CMS Certification Number
- 335564
Ratings
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.7 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.8 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 3 / 5 | 4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.6 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.02 hrs | 3.63 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.44 hrs | 0.71 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.79 hrs | 2.15 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.35 hrs | 3.18 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 80.6% | 40.3% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 76.5% | 39.8% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 4 | 0 | 1 | Worse |
Inspections
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 20 | 8 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 11 | 3 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 240 | 62.2 | 80.6 | Worse |
Penalties
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $117,878 | $23,070 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 98 | 188 | 107 | |
| Average residents per day | 95 | 168 | 86 | |
| Occupancy | 96.4% | 90.5% | 80.9% |
Long-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.1% | 3.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 6.3% | 6.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 10.2% | 13.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 1.3% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.5% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 8.4% | 14.1% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 5.4% | 12.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 1.9% | 5.8% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 12.2% | 19.5% | 12.8% | Average |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 12.9% | 13.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 26.7% | 19.5% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 86% | 95.3% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 95.5% | 91.5% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New York avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.1% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 82.6% | 78.8% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 82.2% | 77.4% | 82% | Average |
Inspection citations
State inspectors cited this home for 41 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 17, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected May 12, 2026 |
| March 17, 2026 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected June 5, 2026 |
| March 17, 2026 Complaint | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | E Potential harm, pattern | Corrected May 12, 2026 |
| March 17, 2026 Complaint | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected May 12, 2026 |
| March 17, 2026 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected May 12, 2026 |
| January 31, 2025 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | E Potential harm, pattern | Corrected March 4, 2025 |
| January 31, 2025 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected February 27, 2025 |
| January 31, 2025 Complaint | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | K Immediate jeopardy, pattern | Corrected March 5, 2025 |
| January 31, 2025 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | H Actual harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | G Actual harm, isolated | Corrected March 5, 2025 |
| January 31, 2025 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | F Potential harm, widespread | Corrected March 4, 2025 |
| January 31, 2025 Standard | Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration Deficiencies · Tag F0835 | F Potential harm, widespread | Corrected March 5, 2025 |
| January 31, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 5, 2025 |
| January 31, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 5, 2025 |
| January 31, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 5, 2025 |
| January 31, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 5, 2025 |
| January 31, 2025 Complaint | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected March 5, 2025 |
| January 31, 2025 Standard | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident Rights Deficiencies · Tag F0568 | B No harm, pattern | Corrected March 5, 2025 |
| November 2, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 16, 2024 |
| July 2, 2024 Complaint | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected August 2, 2024 |
| April 5, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 25, 2024 |
| April 5, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 25, 2024 |
| January 11, 2023 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected February 23, 2023 |
| January 11, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected February 23, 2023 |
| January 11, 2023 Fire safety | Ensure that testing and maintenance of electrical equipment is performed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0921 | D Potential harm, isolated | Corrected February 23, 2023 |
| January 11, 2023 Fire safety | Develop a communication plan. Emergency Preparedness Deficiencies · Tag E0029 | C No harm, widespread | Corrected February 23, 2023 |
| January 11, 2023 Fire safety | Establish staff and initial training requirements. Emergency Preparedness Deficiencies · Tag E0037 | C No harm, widespread | Corrected February 23, 2023 |
| January 11, 2023 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | F Potential harm, widespread | Corrected February 15, 2023 |
| January 11, 2023 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected February 15, 2023 |
| January 11, 2023 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected February 15, 2023 |
| January 11, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards. Administration Deficiencies · Tag F0836 | D Potential harm, isolated | Corrected February 15, 2023 |
| January 11, 2023 Standard | Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home. Resident Rights Deficiencies · Tag F0568 | B No harm, pattern | Corrected February 15, 2023 |
| June 9, 2021 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke. Smoke Deficiencies · Tag K0362 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy. Construction Deficiencies · Tag K0111 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Standard | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | E Potential harm, pattern | Corrected August 2, 2021 |
| June 9, 2021 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected July 21, 2021 |
| June 9, 2021 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected August 2, 2021 |
| June 9, 2021 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected July 21, 2021 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $117,878 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 31, 2025 | Fine | $117,878 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ABRAMCHIK, AMIR Individual | 5% or greater direct ownership interest | 95% | 11/01/2014 |
| ABRAMCHIK, DEBORAH Individual | 5% or greater direct ownership interest | 5% | 11/26/2014 |
| ABRAMCHIK, AMIR Individual | adp of the snf | NOT APPLICABLE | 11/01/2014 |
| HAGLER, DARYL Individual | adp of the snf | NOT APPLICABLE | 11/01/2014 |
| KLEIN, YAAKOV Individual | adp of the snf | NOT APPLICABLE | 08/18/2025 |
| PULCINO, TIFFANY Individual | adp of the snf | NOT APPLICABLE | 06/23/2025 |
| GOLDMAN, NATHAN Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
| HENDRIX, HEIDI Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
| LANTZITSKY, AHARON Individual | managing control - governing body | NOT APPLICABLE | 01/01/2025 |
| KLEIN, YAAKOV Individual | operational/managerial control | NOT APPLICABLE | 08/18/2025 |
| PULCINO, TIFFANY Individual | operational/managerial control | NOT APPLICABLE | 06/23/2025 |
Other nursing homes near Ontario Center for Rehabilitation and Healthcare
Elm Manor Nursing and Rehabilitation Center
210 North Main Street, Canandaigua, NY 14424 · 3.7 mi
For-profit · 46 beds
★★★★★1Much below averageM.m. Ewing Continuing Care Center
350 Parrish Street, Canandaigua, NY 14424 · 3.9 mi
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★★★★★5Much above averageClifton Springs Hospital and Clinic Extended Care
2 Coulter Road, Clifton Springs, NY 14432 · 6.4 mi
Non-profit · 108 beds · Part of Rochester Regional Health
★★★★★4Above average- ★★★★★2Below average
Wayne Health Care
100 Sunset Drive, Newark, NY 14513 · 13.2 mi
Non-profit · 182 beds · Part of Rochester Regional Health
★★★★★4Above averageNewark Manor Nursing Home INC
222 West Pearl Street, Newark, NY 14513 · 13.6 mi
For-profit · 60 beds · Part of Hurlbut Care
★★★★★4Above average
Frequently asked questions
What is Ontario Center for Rehabilitation and Healthcare's rating?
Ontario Center for Rehabilitation and Healthcare has 1 out of 5 stars on the CMS overall star rating. The average for New York nursing homes is 3 stars.
How many inspection citations did Ontario Center for Rehabilitation and Healthcare receive?
Its most recent standard health inspection found 20 citations, compared with a New York average of 8. Every citation is listed on this page with its severity.
Does Ontario Center for Rehabilitation and Healthcare accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Ontario Center for Rehabilitation and Healthcare?
It is for profit - limited liability company and part of Centers Health Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Ontario Center for Rehabilitation and Healthcare and how do I contact it?
Ontario Center for Rehabilitation and Healthcare is at 3062 County Complex Drive, Canandaigua, NY 14424. Phone: (585) 396-4345.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.