nursing home in North Conway, NH
Mineral Springs
1251 White Mountain Highway, North Conway, NH 03860 · (603) 356-7294
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mineral Springs at a glance
Mineral Springs is a 87-bed for-profit nursing home in North Conway, New Hampshire (Carroll County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the New Hampshire average of 3.
Residents receive about 4.1 hours of nursing care per day (0.9 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (August 7, 2025) found 1 health citation. The New Hampshire average is 4.
Federal regulators fined it 1 time in the past three years, totaling $16,801.
Nursing staff turnover is 40% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 87
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- 603 Healthcare
- Medicare-certified since
- February 12, 1997
- Resident/family council
- Resident
- County
- Carroll County
- CMS Certification Number
- 305084
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.05 hrs | 3.90 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.94 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.36 hrs | 2.34 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.70 hrs | 3.47 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 40% | 44.1% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 15.4% | 40.9% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 1 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 24 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $16,801 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 87 | 100 | 107 | |
| Average residents per day | 73 | 81 | 86 | |
| Occupancy | 83.3% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.2% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 18.8% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.5% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.6% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 29.9% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 25.3% | 17.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 10.9% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 19.1% | 13.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 11.2% | 19% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 24.6% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.9% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.4% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 90% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.5% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 27 health deficiencies and 12 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 7, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected September 16, 2025 |
| February 21, 2025 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | D Potential harm, isolated | Corrected April 8, 2025 |
| February 21, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected April 8, 2025 |
| February 21, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 3, 2025 |
| February 21, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 27, 2025 |
| February 21, 2025 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected March 21, 2025 |
| February 21, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected April 5, 2025 |
| February 21, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 28, 2025 |
| February 21, 2025 Standard | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. Nursing and Physician Services Deficiencies · Tag F0727 | D Potential harm, isolated | Corrected March 18, 2025 |
| September 12, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | E Potential harm, pattern | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Conduct testing and exercise requirements. Emergency Preparedness Deficiencies · Tag E0039 | E Potential harm, pattern | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | E Potential harm, pattern | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. Egress Deficiencies · Tag K0223 | D Potential harm, isolated | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | C No harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | C No harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | C No harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected October 4, 2024 |
| September 12, 2024 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | F Potential harm, widespread | Corrected November 5, 2024 |
| September 12, 2024 Standard | Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Tag F0680 | E Potential harm, pattern | Corrected October 5, 2024 |
| September 12, 2024 Standard | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. Infection Control Deficiencies · Tag F0882 | E Potential harm, pattern | Corrected November 4, 2024 |
| September 12, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | E Potential harm, pattern | Corrected October 12, 2024 |
| September 12, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected November 5, 2024 |
| September 12, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected October 29, 2024 |
| September 12, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 12, 2024 Standard | Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason. Quality of Life and Care Deficiencies · Tag F0676 | D Potential harm, isolated | Corrected November 7, 2024 |
| September 12, 2024 Standard | Provide activities to meet all resident's needs. Quality of Life and Care Deficiencies · Tag F0679 | D Potential harm, isolated | Corrected November 5, 2024 |
| September 12, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected November 1, 2024 |
| September 12, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected October 12, 2024 |
| September 12, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected October 25, 2024 |
| September 12, 2024 Standard | Have a plan that describes the process for conducting QAPI and QAA activities. Administration Deficiencies · Tag F0865 | C No harm, widespread | Corrected October 23, 2024 |
| May 30, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | J Immediate jeopardy, isolated | Corrected May 2, 2024 |
| February 1, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected February 28, 2024 |
| November 8, 2023 Complaint | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | E Potential harm, pattern | Corrected December 16, 2023 |
| November 8, 2023 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected November 9, 2023 |
| November 8, 2023 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected December 4, 2023 |
| November 8, 2023 Complaint | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected December 4, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $16,801 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| May 30, 2024 | Fine | $16,801 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BLACK MOUNTAIN PEAK HEALTHCARE, LLC Organization | 5% or greater direct ownership interest | 100% | 01/25/2024 |
| PR NH HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 48% | 02/19/2024 |
| RR NH HOLDINGS LLC Organization | 5% or greater indirect ownership interest | 48% | 02/19/2024 |
| 603 HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 10/28/2024 |
| HERNANDEZ, AMANDA Individual | adp of the snf | NOT APPLICABLE | 09/01/2024 |
| MARTIN, CHRIS Individual | adp of the snf | NOT APPLICABLE | 11/04/2024 |
| 603 HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 10/28/2024 |
| HERNANDEZ, AMANDA Individual | operational/managerial control | NOT APPLICABLE | 09/01/2024 |
| MARTIN, CHRIS Individual | operational/managerial control | NOT APPLICABLE | 11/04/2024 |
| STEVENSON, SEAN Individual | operational/managerial control | NOT APPLICABLE | 10/29/2024 |
Other nursing homes near Mineral Springs
- ★★★★★4Above average
Wolfeboro Bay Center
39 Clipper Drive, Wolfeboro, NH 03894 · 30.5 mi
For-profit · 104 beds · Part of 603 Healthcare
★★★★★4Above averageNorway Center for Health & Rehabilitation, LLC
29 Marion Ave, Norway, ME 04268 · 31.7 mi
For-profit · 42 beds · Part of National Health Care Associates
- CMS high performer
★★★★★5Much above averageCoos County Nursing Home
364 Cates Hill Rd PO Box 416, Berlin, NH 03570 · 32.2 mi
Government · 100 beds
★★★★★2Below averageMarket Square Health Care Center, LLC
3 Market Square, South Paris, ME 04281 · 33.1 mi
For-profit · 76 beds · Part of North Country Associates
- Special Focus candidate
★★★★★1Much below averageSaint Vincent Rehabilitation & Nursing Center
29 Providence Avenue, Berlin, NH 03570 · 33.4 mi
Non-profit · 80 beds · Part of Catholic Charities New Hampshire
★★★★★2Below average
All nursing homes in North Conway, NH · Compare side by side
Frequently asked questions
What is Mineral Springs's rating?
Mineral Springs has 2 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Mineral Springs receive?
Its most recent standard health inspection found 1 citation, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Mineral Springs accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Mineral Springs?
It is for profit - limited liability company and part of 603 Healthcare. The ownership section on this page lists the owners and managers reported to CMS.
Where is Mineral Springs and how do I contact it?
Mineral Springs is at 1251 White Mountain Highway, North Conway, NH 03860. Phone: (603) 356-7294.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.