nursing home in Concord, NH
Pleasant View Center
239 Pleasant Street, Concord, NH 03301 · (603) 224-6561
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★3
- Quality measures★★★★★2
- Special Focus candidate
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Pleasant View Center at a glance
Pleasant View Center is a 176-bed for-profit nursing home in Concord, New Hampshire (Merrimack County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the New Hampshire average of 3.
Residents receive about 3.8 hours of nursing care per day (0.7 of them from registered nurses), close to the state average of 3.9 hours.
Its most recent standard health inspection (June 4, 2026) found 10 health citations. The New Hampshire average is 4.
Federal regulators fined it 2 times in the past three years, totaling $12,982.
Nursing staff turnover is 68% per year (state average 44.1%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 176
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- June 1, 1994
- Resident/family council
- Resident
- County
- Merrimack County
- CMS Certification Number
- 305045
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 3.2 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.78 hrs | 3.90 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.73 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 2.46 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 3.43 hrs | 3.47 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 68% | 44.1% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 57.7% | 40.9% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 10 | 4 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 57 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $12,982 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 176 | 100 | 107 | |
| Average residents per day | 151 | 81 | 86 | |
| Occupancy | 85.6% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.4% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 16.2% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.9% | 1.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 20.2% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 18.4% | 17.5% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 8.3% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 44.6% | 13.7% | 12.8% | Worse |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 24.1% | 19% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 28.3% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 95.4% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 96.5% | 97.3% | 93.6% | Average |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.9% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 49.3% | 83% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 84.9% | 86.8% | 82% | Average |
Inspection citations
State inspectors cited this home for 47 health deficiencies and 3 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 4, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Provide or obtain dental services for each resident. Quality of Life and Care Deficiencies · Tag F0791 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected July 10, 2026 |
| June 4, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 13, 2026 |
| June 4, 2026 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected July 11, 2026 |
| June 4, 2026 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected July 11, 2026 |
| June 4, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | B No harm, pattern | Corrected July 11, 2026 |
| January 12, 2026 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | E Potential harm, pattern | Corrected February 4, 2026 |
| January 12, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 4, 2026 |
| January 12, 2026 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 16, 2026 |
| January 12, 2026 Standard | Ensure that residents are fully informed and understand their health status, care and treatments. Resident Rights Deficiencies · Tag F0552 | D Potential harm, isolated | Corrected February 3, 2026 |
| January 12, 2026 Standard | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. Resident Rights Deficiencies · Tag F0561 | D Potential harm, isolated | Corrected February 16, 2026 |
| January 12, 2026 Standard | Have policies on smoking. Environmental Deficiencies · Tag F0926 | D Potential harm, isolated | Corrected February 7, 2026 |
| January 12, 2026 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected February 16, 2026 |
| January 12, 2026 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 5, 2026 |
| January 12, 2026 Standard | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635 | D Potential harm, isolated | Corrected January 26, 2026 |
| July 3, 2025 Fire safety | Ensure operating rooms are properly protected and written records are maintained and available for inspection. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0913 | E Potential harm, pattern | Corrected August 8, 2025 |
| July 3, 2025 Fire safety | Have proper medical gas storage and administration areas. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0923 | D Potential harm, isolated | Corrected August 8, 2025 |
| July 3, 2025 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected August 8, 2025 |
| July 3, 2025 Standard | Implement a program that monitors antibiotic use. Infection Control Deficiencies · Tag F0881 | E Potential harm, pattern | Corrected August 6, 2025 |
| July 3, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected August 7, 2025 |
| July 3, 2025 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0604 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Provide doctor's orders for the resident's immediate care at the time the resident was admitted. Resident Assessment and Care Planning Deficiencies · Tag F0635 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Complaint | Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0777 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. Infection Control Deficiencies · Tag F0887 | D Potential harm, isolated | Corrected August 6, 2025 |
| July 3, 2025 Standard | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights Deficiencies · Tag F0628 | B No harm, pattern | Corrected August 6, 2025 |
| July 3, 2025 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | B No harm, pattern | Corrected August 6, 2025 |
| February 26, 2025 Complaint | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | G Actual harm, isolated | Corrected March 31, 2025 |
| February 26, 2025 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 1, 2025 |
| February 26, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected April 2, 2025 |
| February 26, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 31, 2025 |
| February 26, 2025 Complaint | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | D Potential harm, isolated | Corrected March 20, 2025 |
| February 26, 2025 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected March 31, 2025 |
| November 5, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 3, 2024 |
| November 5, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | B No harm, pattern | Corrected December 4, 2024 |
| September 24, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected October 16, 2024 |
| September 24, 2024 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected October 17, 2024 |
| July 25, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 29, 2024 |
| July 25, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected September 2, 2024 |
| July 25, 2024 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected August 28, 2024 |
| July 25, 2024 Complaint | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | B No harm, pattern | Corrected August 28, 2024 |
| March 28, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected April 17, 2024 |
| March 28, 2024 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected April 30, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $12,982 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| February 26, 2025 | Fine | $8,788 |
| December 11, 2023 | Fine | $4,194 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| AN MAGNOLIA OPCO, LLC Organization | 5% or greater direct ownership interest | 11% | 01/21/2022 |
| EICHLER, ABRAHAM Individual | 5% or greater direct ownership interest | 40% | 01/21/2022 |
| EISEN, MENASHE Individual | 5% or greater direct ownership interest | 14% | 01/21/2022 |
| KLEIN, YEHUDIS Individual | 5% or greater direct ownership interest | 8% | 01/21/2022 |
| PERLSTEIN, BARRY Individual | 5% or greater direct ownership interest | 8% | 01/21/2022 |
| PERIGROVE 1014 LLC Organization | 5% or greater indirect ownership interest | 17% | 01/21/2022 |
| AWEH, NELSON Individual | adp of the snf | NOT APPLICABLE | 04/10/2025 |
| PLEASANT VIEW I REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 02/01/2022 |
| ROGERS, RICHARD Individual | adp of the snf | NOT APPLICABLE | 04/10/2025 |
| EICHLER, ABRAHAM Individual | corporate officer | NOT APPLICABLE | 07/01/2021 |
| EICHLER, ABRAHAM Individual | managing control - governing body | NOT APPLICABLE | 07/01/2021 |
| AWEH, NELSON Individual | operational/managerial control | NOT APPLICABLE | 03/01/2023 |
| ROGERS, RICHARD Individual | operational/managerial control | NOT APPLICABLE | 10/07/2024 |
Other nursing homes near Pleasant View Center
- ★★★★★3Average
Harris Hill Center, Genesis Healthcare
20 Maitland Street, Concord, NH 03301 · 1.5 mi
For-profit · 85 beds · Part of Genesis Healthcare
★★★★★2Below average- ★★★★★2Below average
- ★★★★★2Below average
Hackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102 · 11.6 mi
For-profit · 70 beds · Part of Genesis Healthcare
★★★★★2Below average- ★★★★★1Much below average
Frequently asked questions
What is Pleasant View Center's rating?
Pleasant View Center has 1 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Pleasant View Center receive?
Its most recent standard health inspection found 10 citations, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Pleasant View Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Pleasant View Center?
It is for profit - limited liability company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Pleasant View Center and how do I contact it?
Pleasant View Center is at 239 Pleasant Street, Concord, NH 03301. Phone: (603) 224-6561.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.