nursing home in Concord, NH
Havenwood-Heritage Heights
33 Christian Avenue, Concord, NH 03301 · (603) 224-5363
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Havenwood-Heritage Heights at a glance
Havenwood-Heritage Heights is a 70-bed non-profit nursing home in Concord, New Hampshire (Merrimack County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the New Hampshire average of 3.
Residents receive about 5.2 hours of nursing care per day (1 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (April 22, 2026) found 2 health citations. The New Hampshire average is 4.
It has not received a federal fine in the past three years.
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 70
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- July 8, 1969
- Continuing care retirement community
- Yes
- Resident/family council
- Resident
- County
- Merrimack County
- CMS Certification Number
- 305016
Ratings
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.8 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 3 / 5 | 3 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.2 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 5.23 hrs | 3.90 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.03 hrs | 0.78 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 3.30 hrs | 2.34 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 4.96 hrs | 3.47 hrs | 3.42 hrs | Better |
Inspections
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 4 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 0 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 27 | 24.6 | 80.6 | Better |
Penalties
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $7,928 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 70 | 100 | 107 | |
| Average residents per day | 64 | 81 | 86 | |
| Occupancy | 91.9% | 81.4% | 80.9% |
Long-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9.5% | 4.4% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 2.5% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 24.8% | 17.8% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 1.3% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 2.1% | 1.1% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 24.4% | 22.7% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 14.3% | 17.5% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 5% | 5.4% | 5.2% | Average |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 13.7% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 1.9% | 19% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 26.6% | 25.7% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 98% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.6% | 97.3% | 93.6% | Better |
Short-stay residents
| Measure | This facility | New Hampshire avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 2% | 1.3% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 89.8% | 83% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 91.3% | 86.8% | 82% | Better |
Inspection citations
State inspectors cited this home for 7 health deficiencies and 9 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 22, 2026 Fire safety | Ensure operating rooms are properly protected and written records are maintained and available for inspection. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0913 | F Potential harm, widespread | Corrected May 11, 2026 |
| April 22, 2026 Fire safety | Have simulated fire drills held at unexpected times. Miscellaneous Deficiencies · Tag K0712 | F Potential harm, widespread | Corrected May 11, 2026 |
| April 22, 2026 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected May 11, 2026 |
| April 22, 2026 Fire safety | Meet requirements for the installation and maintenance of electrical systems. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0911 | D Potential harm, isolated | Corrected May 11, 2026 |
| April 22, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected May 28, 2026 |
| April 22, 2026 Standard | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration Deficiencies · Tag F0851 | F Potential harm, widespread | Corrected May 28, 2026 |
| March 13, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected April 18, 2025 |
| March 13, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 27, 2025 |
| February 22, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | E Potential harm, pattern | Corrected April 18, 2024 |
| February 22, 2024 Fire safety | Properly install and monitor supervisory attachments on automatic sprinkler systems. Smoke Deficiencies · Tag K0352 | D Potential harm, isolated | Corrected April 18, 2024 |
| February 22, 2024 Fire safety | Meet other general requirements that are deficient. Egress Deficiencies · Tag K0300 | D Potential harm, isolated | Corrected April 18, 2024 |
| February 22, 2024 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | C No harm, widespread | Corrected April 18, 2024 |
| February 22, 2024 Fire safety | Provide properly protected cooking facilities. Smoke Deficiencies · Tag K0324 | C No harm, widespread | Corrected April 18, 2024 |
| February 22, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 3, 2024 |
| February 22, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 8, 2024 |
| February 22, 2024 Standard | Assess the resident when there is a significant change in condition Resident Assessment and Care Planning Deficiencies · Tag F0637 | B No harm, pattern | Corrected March 27, 2024 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| CITIZENS BANK NA Organization | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/2013 |
| CITIZENS FUNDING CORPORATION Organization | 5% or greater mortgage interest | NOT APPLICABLE | 08/25/2016 |
| NEW HAMPSHIRE HEALTH AND EDUCATION FACILITIES AUTHORITY Organization | 5% or greater mortgage interest | NOT APPLICABLE | 11/01/2013 |
| GILL, DAVID Individual | corporate director | NOT APPLICABLE | 04/15/2021 |
| HATFIELD, DOUGLAS Individual | corporate director | NOT APPLICABLE | 04/30/2016 |
| RANKIN, GORDON Individual | corporate director | NOT APPLICABLE | 10/15/2018 |
| SKABO, SEAN Individual | corporate director | NOT APPLICABLE | 09/15/2022 |
| SLEPIAN, BETH Individual | corporate director | NOT APPLICABLE | 09/16/2017 |
| SNOW WADE, LISA Individual | corporate director | NOT APPLICABLE | 04/06/2017 |
| SPARKS, ANNA MARIE Individual | corporate director | NOT APPLICABLE | 04/15/2012 |
| UDALOY, JOHN Individual | corporate director | NOT APPLICABLE | 04/15/2015 |
| VAN BEAVER, LEO Individual | corporate director | NOT APPLICABLE | 04/15/2015 |
| GILL, DAVID Individual | corporate officer | NOT APPLICABLE | 05/25/2022 |
| JUDD, TRACY Individual | corporate officer | NOT APPLICABLE | 04/23/2006 |
| PALMIERI, MICHAEL Individual | corporate officer | NOT APPLICABLE | 01/05/1998 |
| SLEPIAN, BETH Individual | corporate officer | NOT APPLICABLE | 05/25/2022 |
| SNOW WADE, LISA Individual | corporate officer | NOT APPLICABLE | 05/25/2022 |
| UDALOY, JOHN Individual | corporate officer | NOT APPLICABLE | 05/25/2022 |
| JUDD, TRACY Individual | operational/managerial control | NOT APPLICABLE | 04/23/2006 |
| PALMIERI, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 01/05/1998 |
| WEAVER, SUZANNE Individual | w-2 managing employee | NOT APPLICABLE | 07/17/2019 |
Other nursing homes near Havenwood-Heritage Heights
Harris Hill Center, Genesis Healthcare
20 Maitland Street, Concord, NH 03301 · 2.1 mi
For-profit · 85 beds · Part of Genesis Healthcare
★★★★★2Below average- ★★★★★3Average
Pleasant View Center
239 Pleasant Street, Concord, NH 03301 · 2.9 mi
For-profit · 176 beds
- Special Focus candidate
★★★★★1Much below average- ★★★★★2Below average
Merrimack County Nursing Home
325 Daniel Webster Highway, Boscawen, NH 03303 · 11.9 mi
Government · 290 beds
★★★★★3AverageHackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102 · 12.4 mi
For-profit · 70 beds · Part of Genesis Healthcare
★★★★★2Below average
Frequently asked questions
What is Havenwood-Heritage Heights's rating?
Havenwood-Heritage Heights has 2 out of 5 stars on the CMS overall star rating. The average for New Hampshire nursing homes is 3 stars.
How many inspection citations did Havenwood-Heritage Heights receive?
Its most recent standard health inspection found 2 citations, compared with a New Hampshire average of 4. Every citation is listed on this page with its severity.
Does Havenwood-Heritage Heights accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Havenwood-Heritage Heights?
It is non profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.
Where is Havenwood-Heritage Heights and how do I contact it?
Havenwood-Heritage Heights is at 33 Christian Avenue, Concord, NH 03301. Phone: (603) 224-5363.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.