nursing home in Holyoke, MA
Massachusetts Veterans Home at Holyoke
110 Cherry Street, Holyoke, MA 01040 · (413) 552-4737
CMS overall star rating
- Health inspectionsNot rated
- StaffingNot rated
- Quality measuresNot rated
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Massachusetts Veterans Home at Holyoke at a glance
Massachusetts Veterans Home at Holyoke is a 128-bed government nursing home in Holyoke, Massachusetts (Hampden County).
CMS has not published a overall star rating for this nursing home, usually because it has too little recent data.
Residents receive about 8.2 hours of nursing care per day (2.5 of them from registered nurses), better than the state average of 3.9 hours.
It has not received a federal fine in the past three years.
Facility details
- Type
- Nursing home
- Ownership
- Government - State
- Beds
- 128
- Certified for
- Medicare and Medicaid
- Medicare-certified since
- April 14, 2025
- Resident/family council
- Both
- County
- Hampden County
- CMS Certification Number
- 225786
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 8.21 hrs | 3.86 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 2.55 hrs | 0.65 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 4.80 hrs | 2.25 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 7.32 hrs | 3.48 hrs | 3.42 hrs | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 128 | 120 | 107 | |
| Average residents per day | 113 | 99 | 86 | |
| Occupancy | 88.4% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.9% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.8% | 4.2% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 22.3% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 3.2% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 3.9% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 22% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 14.6% | 15.4% | 14.1% | Average |
| Long-stay residents who lose too much weight (lower is better) | 3.5% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.4% | 19.5% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 22.3% | 21.2% | 19% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 90.1% | 92.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents given a flu vaccine (higher is better) | 95.7% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 71.1% | 78.3% | 82% | Worse |
Inspection citations
State inspectors cited this home for 6 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| February 28, 2025 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected April 14, 2025 |
| February 28, 2025 Standard | Ensure that paid feeding assistants have the training they need. Nursing and Physician Services Deficiencies · Tag F0948 | E Potential harm, pattern | Corrected April 14, 2025 |
| February 28, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected April 14, 2025 |
| February 28, 2025 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected April 14, 2025 |
| February 28, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected April 14, 2025 |
| February 28, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 14, 2025 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| DIETZEN, DIANE Individual | adp of the snf | NOT APPLICABLE | 05/06/2025 |
| LAZO, MICHAEL Individual | adp of the snf | NOT APPLICABLE | 05/06/2025 |
| SANTIAGO, JON Individual | adp of the snf | NOT APPLICABLE | 05/06/2025 |
| THE COMMONWEALTH OF MASSACHUSETTS Organization | adp of the snf | NOT APPLICABLE | 05/06/2025 |
| DIETZEN, DIANE Individual | operational/managerial control | NOT APPLICABLE | 05/06/2025 |
| LAZO, MICHAEL Individual | operational/managerial control | NOT APPLICABLE | 05/06/2025 |
| SANTIAGO, JON Individual | operational/managerial control | NOT APPLICABLE | 05/06/2025 |
| THE COMMONWEALTH OF MASSACHUSETTS Organization | operational/managerial control | NOT APPLICABLE | 05/06/2025 |
Other nursing homes near Massachusetts Veterans Home at Holyoke
Day Brook Village Senior Living
298 Jarvis Avenue, Holyoke, MA 01040 · under 1 mi
Non-profit · 92 beds · Part of Integritus Healthcare
★★★★★2Below averageRegalcare at Holyoke
282 Cabot Street, Holyoke, MA 01040 · 1 mi
For-profit · 102 beds · Part of Regalcare
★★★★★1Much below averageRenaissance Manor on Cabot
279 Cabot Street, Holyoke, MA 01040 · 1.1 mi
For-profit · 61 beds · Part of Genesis Healthcare
- CMS high performer
★★★★★5Much above averageMission Care at Holyoke
35 Holy Family Road, Holyoke, MA 01040 · 1.6 mi
For-profit · 125 beds · Part of Icare Health Network
- Abuse citation
★★★★★1Much below averageCare One at Holyoke
260 Easthampton Road, Holyoke, MA 01040 · 1.9 mi
For-profit · 164 beds · Part of Careone
- CMS high performer
★★★★★5Much above averageMont Marie Rehabilitation & Healthcare Center
36 Lower Westfield Road, Holyoke, MA 01040 · 2 mi
For-profit · 84 beds · Part of Marquis Health Services
★★★★★4Above average
Frequently asked questions
What is Massachusetts Veterans Home at Holyoke's rating?
CMS has not published a star rating for Massachusetts Veterans Home at Holyoke. This usually means there is not enough recent data.
Does Massachusetts Veterans Home at Holyoke accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Massachusetts Veterans Home at Holyoke?
It is government - state. The ownership section on this page lists the owners and managers reported to CMS.
Where is Massachusetts Veterans Home at Holyoke and how do I contact it?
Massachusetts Veterans Home at Holyoke is at 110 Cherry Street, Holyoke, MA 01040. Phone: (413) 552-4737.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.