nursing home in Lenox, MA
Mount Carmel Care Center
320 Pittsfield Road, Lenox, MA 01240 · (413) 637-2660
★★★★★3
Average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★2
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Mount Carmel Care Center at a glance
Mount Carmel Care Center is a 69-bed non-profit nursing home in Lenox, Massachusetts (Berkshire County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Massachusetts average of 3.
Residents receive about 4.1 hours of nursing care per day (0.7 of them from registered nurses), better than the state average of 3.9 hours.
Its most recent standard health inspection (April 23, 2025) found 6 health citations. The Massachusetts average is 6.8.
Federal regulators fined it 1 time in the past three years, totaling $46,410.
Nursing staff turnover is 73.3% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Church Related
- Beds
- 69
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Carmelite Sisters for the Aged and Infirmed
- Medicare-certified since
- June 3, 1993
- Resident/family council
- Resident
- County
- Berkshire County
- CMS Certification Number
- 225581
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 2 / 5 | 3.4 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.10 hrs | 3.86 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.68 hrs | 0.65 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.10 hrs | 2.25 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.85 hrs | 3.48 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 73.3% | 38.2% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 68.8% | 42.6% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 41 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $46,410 | $34,265 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 69 | 120 | 107 | |
| Average residents per day | 63 | 99 | 86 | |
| Occupancy | 91.4% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.8% | 4.2% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 23.1% | 21.4% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 2.6% | 1.8% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.7% | 0.8% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 16.4% | 16.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 17.5% | 15.4% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 6.7% | 5.1% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 6.3% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.2% | 19.5% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 18.4% | 21.2% | 19% | Average |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99% | 92.6% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 93.2% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 86.1% | 78.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 22 health deficiencies and 3 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| April 23, 2025 Standard | Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights Deficiencies · Tag F0553 | D Potential harm, isolated | Corrected April 28, 2025 |
| April 23, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 30, 2025 |
| April 23, 2025 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected May 30, 2025 |
| April 23, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 30, 2025 |
| April 23, 2025 Standard | Ensure that the resident and his/her doctor meet face-to-face at all required visits. Nursing and Physician Services Deficiencies · Tag F0712 | D Potential harm, isolated | Corrected May 7, 2025 |
| April 23, 2025 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected May 30, 2025 |
| April 10, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected April 23, 2024 |
| April 10, 2024 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | G Actual harm, isolated | Corrected May 17, 2024 |
| April 10, 2024 Standard | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services Deficiencies · Tag F0725 | F Potential harm, widespread | Corrected May 17, 2024 |
| April 10, 2024 Standard | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | F Potential harm, widespread | Corrected May 17, 2024 |
| April 10, 2024 Standard | Provide care or services that was trauma informed and/or culturally competent. Quality of Life and Care Deficiencies · Tag F0699 | D Potential harm, isolated | Corrected May 14, 2024 |
| April 10, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected May 14, 2024 |
| April 10, 2024 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected May 14, 2024 |
| April 10, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected April 10, 2024 |
| April 10, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 10, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected May 14, 2024 |
| April 10, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 10, 2024 Standard | Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service Deficiencies · Tag F0757 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 10, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected May 17, 2024 |
| April 10, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected May 17, 2024 |
| January 23, 2023 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | F Potential harm, widespread | Corrected February 14, 2023 |
| January 23, 2023 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | F Potential harm, widespread | Corrected February 14, 2023 |
| January 23, 2023 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | E Potential harm, pattern | Corrected February 17, 2023 |
| January 23, 2023 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected February 14, 2023 |
| January 23, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 16, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $46,410 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| April 10, 2024 | Fine | $46,410 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| THE CARMELITE SYSTEM INC Organization | 5% or greater direct ownership interest | 100% | 03/29/2013 |
| CARMELITE SISTERS FOR THE AGED AND INFIRM, INC. Organization | 5% or greater indirect ownership interest | 100% | 03/29/2013 |
| KIRBY, CRAIG Individual | contracted managing employee | NOT APPLICABLE | 06/01/2024 |
| HALEY, MARGARET Individual | corporate director | NOT APPLICABLE | 02/06/2014 |
| HEERY, MARY Individual | corporate director | NOT APPLICABLE | 02/06/2014 |
| KASPER, ROSE Individual | corporate director | NOT APPLICABLE | 09/16/2014 |
| KEARNS, JOHN Individual | corporate director | NOT APPLICABLE | 08/07/2014 |
| RANDALL, DIANE Individual | corporate director | NOT APPLICABLE | 03/29/2013 |
| RAWDON, PATRICIA Individual | corporate director | NOT APPLICABLE | 03/29/2013 |
| KASPER, ROSE Individual | corporate officer | NOT APPLICABLE | 09/16/2014 |
| RANDALL, DIANE Individual | corporate officer | NOT APPLICABLE | 03/29/2013 |
| THE CARMELITE SYSTEM INC Organization | operational/managerial control | NOT APPLICABLE | 03/29/2013 |
| OUIMETTE, JODI Individual | w-2 managing employee | NOT APPLICABLE | 05/01/2023 |
Other nursing homes near Mount Carmel Care Center
- ★★★★★4Above average
- ★★★★★4Above average
Springside Rehabilitation and Skilled Care Center
255 Lebanon Avenue, Pittsfield, MA 01201 · 3.2 mi
For-profit · 135 beds
★★★★★4Above averageHillcrest Commons Nursing & Rehabilitation Center
169 Valentine Road, Pittsfield, MA 01201 · 4.3 mi
Non-profit · 265 beds · Part of Integritus Healthcare
★★★★★3AverageLee Healthcare
620 Laurel Street, Lee, MA 01238 · 4.9 mi
For-profit · 88 beds · Part of Next Step Healthcare
★★★★★1Much below averageMt Greylock Extended Care Facility
1000 North Street, Pittsfield, MA 01201 · 5.2 mi
Non-profit · 100 beds · Part of Integritus Healthcare
- CMS high performer
★★★★★5Much above average
Frequently asked questions
What is Mount Carmel Care Center's rating?
Mount Carmel Care Center has 3 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Mount Carmel Care Center receive?
Its most recent standard health inspection found 6 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Mount Carmel Care Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Mount Carmel Care Center?
It is non profit - church related and part of Carmelite Sisters for the Aged and Infirmed. The ownership section on this page lists the owners and managers reported to CMS.
Where is Mount Carmel Care Center and how do I contact it?
Mount Carmel Care Center is at 320 Pittsfield Road, Lenox, MA 01240. Phone: (413) 637-2660.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.