nursing home in New Bedford, MA
Oaks, the
4525 Acushnet Avenue, New Bedford, MA 02745 · (508) 542-7069
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Oaks, the at a glance
Oaks, the is a 122-bed for-profit nursing home in New Bedford, Massachusetts (Bristol County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Massachusetts average of 3.
Residents receive about 3.7 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.9 hours.
Its most recent standard health inspection (March 10, 2026) found 2 health citations. The Massachusetts average is 6.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 28.7% per year (state average 38.2%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 122
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Life Care Centers of America
- Medicare-certified since
- October 10, 1989
- Resident/family council
- Resident
- County
- Bristol County
- CMS Certification Number
- 225328
Ratings
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 3 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.1 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 3.4 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.66 hrs | 3.86 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.57 hrs | 0.65 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.15 hrs | 2.25 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.31 hrs | 3.48 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 28.7% | 38.2% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 42.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 2 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 13 | 51.8 | 80.6 | Better |
Penalties
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $34,265 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 122 | 120 | 107 | |
| Average residents per day | 114 | 99 | 86 | |
| Occupancy | 93.7% | 82.1% | 80.9% |
Long-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.6% | 3.4% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 2% | 4.2% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 14% | 21.4% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 1.8% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.8% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.2% | 16.4% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.2% | 15.4% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.9% | 5.1% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 8.4% | 15.5% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 22.7% | 19.5% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 29.4% | 21.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 91% | 94.8% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 97.9% | 92.6% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Massachusetts avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.7% | 1.4% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 87.7% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.3% | 78.3% | 82% | Better |
Inspection citations
State inspectors cited this home for 14 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| March 10, 2026 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | F Potential harm, widespread | Corrected April 10, 2026 |
| March 10, 2026 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected March 26, 2026 |
| March 10, 2026 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | B No harm, pattern | Corrected March 26, 2026 |
| December 12, 2024 Standard | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service Deficiencies · Tag F0756 | E Potential harm, pattern | Corrected December 31, 2024 |
| December 12, 2024 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | E Potential harm, pattern | Corrected December 31, 2024 |
| December 12, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected December 31, 2024 |
| December 12, 2024 Standard | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected December 31, 2024 |
| September 12, 2023 Standard | Keep all essential equipment working safely. Environmental Deficiencies · Tag F0908 | E Potential harm, pattern | Corrected October 2, 2023 |
| September 12, 2023 Standard | Keep residents' personal and medical records private and confidential. Resident Rights Deficiencies · Tag F0583 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770 | D Potential harm, isolated | Corrected October 4, 2023 |
| September 12, 2023 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected October 4, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HETZLER, JULIANNE Individual | adp of the snf | NOT APPLICABLE | 02/28/2025 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | adp of the snf | NOT APPLICABLE | 02/11/2025 |
| PRESTON, FORREST Individual | adp of the snf | NOT APPLICABLE | 09/09/2021 |
| SILVA, HELENA Individual | adp of the snf | NOT APPLICABLE | 02/07/2025 |
| FLETCHER, TODD Individual | corporate director | NOT APPLICABLE | 05/01/2021 |
| LAY, LISA Individual | corporate director | NOT APPLICABLE | 04/24/2017 |
| SWANKER, RICHARD Individual | corporate director | NOT APPLICABLE | 01/01/2022 |
| ZIEGLER, JAMES Individual | corporate director | NOT APPLICABLE | 09/18/2001 |
| CROSS, CINDY Individual | corporate officer | NOT APPLICABLE | 11/01/2003 |
| FLETCHER, TODD Individual | corporate officer | NOT APPLICABLE | 11/02/2020 |
| HENRY, TERRY Individual | corporate officer | NOT APPLICABLE | 11/01/2003 |
| LAY, LISA Individual | corporate officer | NOT APPLICABLE | 02/09/2018 |
| SWANKER, RICHARD Individual | corporate officer | NOT APPLICABLE | 04/01/2011 |
| THURMOND, JOAN Individual | corporate officer | NOT APPLICABLE | 11/01/2003 |
| ZIEGLER, JAMES Individual | corporate officer | NOT APPLICABLE | 08/16/1999 |
| NEW BEDFORD MEDICAL INVESTORS, LLC Organization | direct ownership interest | NOT APPLICABLE | 02/20/2003 |
| PRESTON, FORREST Individual | direct ownership interest | NOT APPLICABLE | 02/20/2003 |
| PRESTON, FORREST Individual | indirect ownership interest | NOT APPLICABLE | 02/20/2003 |
| LONG, ZOFIA Individual | managing control - governing body | NOT APPLICABLE | 07/01/1999 |
| MEDEIROS, TAYLER Individual | managing control - governing body | NOT APPLICABLE | 10/10/2023 |
| SILVA, HELENA Individual | managing control - governing body | NOT APPLICABLE | 06/13/2016 |
| HETZLER, JULIANNE Individual | operational/managerial control | NOT APPLICABLE | 08/01/2023 |
| LIFE CARE CENTERS OF AMERICA, INC. Organization | operational/managerial control | NOT APPLICABLE | 11/01/2003 |
| LONG, ZOFIA Individual | operational/managerial control | NOT APPLICABLE | 07/01/1999 |
| MEDEIROS, TAYLER Individual | operational/managerial control | NOT APPLICABLE | 10/10/2023 |
| NEW BEDFORD MEDICAL INVESTORS, LLC Organization | operational/managerial control | NOT APPLICABLE | 07/15/2019 |
| PRESTON, AUBREY Individual | operational/managerial control | NOT APPLICABLE | 11/27/2024 |
| PRESTON, FORREST Individual | operational/managerial control | NOT APPLICABLE | 02/20/2003 |
| SILVA, HELENA Individual | operational/managerial control | NOT APPLICABLE | 06/13/2016 |
Other nursing homes near Oaks, the
Care One at New Bedford
221 Fitzgerald Drive, New Bedford, MA 02745 · 2.8 mi
For-profit · 154 beds · Part of Careone
★★★★★3AverageAlden Court Nursing Care & Rehabilitation Center
389 Alden Road, Fairhaven, MA 02719 · 5.7 mi
Non-profit · 142 beds
★★★★★4Above averageHathaway Manor Extended Care
863 Hathaway Road, New Bedford, MA 02740 · 6.3 mi
Non-profit · 142 beds · Part of Integritus Healthcare
★★★★★2Below averageSacred Heart Nursing Home
359 Summer Street, New Bedford, MA 02740 · 6.4 mi
Non-profit · 217 beds · Part of Diocesan Health Facilities
- CMS high performer
★★★★★5Much above averageRoyal of Fairhaven Nursing Center
184 Main Street, Fairhaven, MA 02719 · 6.7 mi
For-profit · 107 beds · Part of Royal Health Group
★★★★★3AverageNemasket Rehabilitation and Healthcare Center
314 Marion Road, Middleborough, MA 02346 · 7 mi
For-profit · 102 beds · Part of Atlas Healthcare
★★★★★3Average
Frequently asked questions
What is Oaks, the's rating?
Oaks, the has 4 out of 5 stars on the CMS overall star rating. The average for Massachusetts nursing homes is 3 stars.
How many inspection citations did Oaks, the receive?
Its most recent standard health inspection found 2 citations, compared with a Massachusetts average of 6.8. Every citation is listed on this page with its severity.
Does Oaks, the accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Oaks, the?
It is for profit - limited liability company and part of Life Care Centers of America. The ownership section on this page lists the owners and managers reported to CMS.
Where is Oaks, the and how do I contact it?
Oaks, the is at 4525 Acushnet Avenue, New Bedford, MA 02745. Phone: (508) 542-7069.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.