nursing home in Augusta, ME
Maine Veterans Home - Augusta
35 Heroes Way, Augusta, ME 04330 · (207) 622-2454
★★★★★5
Much above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★4
- Staffing★★★★★5
- Quality measures★★★★★4
- CMS high performer
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Maine Veterans Home - Augusta at a glance
Maine Veterans Home - Augusta is a 108-bed non-profit nursing home in Augusta, Maine (Kennebec County).
CMS gives it 5 out of 5 stars on its overall star rating, better than the Maine average of 3.1.
Residents receive about 6.6 hours of nursing care per day (1.8 of them from registered nurses), better than the state average of 4.3 hours.
Its most recent standard health inspection (November 18, 2025) found 6 health citations. The Maine average is 10.8.
It has not received a federal fine in the past three years.
Nursing staff turnover is 32.5% per year (state average 46.7%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 108
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Maine Veterans' Home
- Medicare-certified since
- January 1, 1993
- Resident/family council
- Both
- County
- Kennebec County
- CMS Certification Number
- 205126
Ratings
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 5 / 5 | 3.1 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 2.8 / 5 | Better |
| Staffing rating ⓘ (higher is better) | 5 / 5 | 4.1 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 2.8 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 2.5 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 4 / 5 | 3.3 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 6.62 hrs | 4.34 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 1.76 hrs | 1.05 hrs | 0.69 hrs | Better |
| Nurse aide hours per resident per day (higher is better) | 4.57 hrs | 2.83 hrs | 2.32 hrs | Better |
| Weekend nurse staff hours per resident per day (higher is better) | 5.95 hrs | 3.92 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 32.5% | 46.7% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 20.5% | 40.2% | 42.9% | Better |
Inspections
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 11 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 2 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 33 | 81.3 | 80.6 | Better |
Penalties
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 0 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $7,386 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 108 | 75 | 107 | |
| Average residents per day | 104 | 65 | 86 | |
| Occupancy | 96.3% | 88.5% | 80.9% |
Long-stay residents
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 5.9% | 4.1% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 5% | 4.3% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 9.5% | 20.2% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 2.2% | 2.2% | 1.6% | Worse |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.3% | 1.1% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 25.7% | 24.4% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 24.1% | 25.6% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 2.9% | 5.2% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 1.7% | 11.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.2% | 17.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 31% | 29.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 88% | 95.5% | 95.5% | Worse |
| Long-stay residents given a pneumonia vaccine (higher is better) | 92.7% | 92.3% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Maine avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.2% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 50% | 74.5% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 56.3% | 72.7% | 82% | Worse |
Inspection citations
State inspectors cited this home for 12 health deficiencies and 15 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 18, 2025 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | F Potential harm, widespread | Corrected December 19, 2025 |
| November 18, 2025 Fire safety | Have properly installed electrical wiring and gas equipment. Services Deficiencies · Tag K0511 | E Potential harm, pattern | Corrected December 19, 2025 |
| November 18, 2025 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | E Potential harm, pattern | Corrected December 19, 2025 |
| November 18, 2025 Fire safety | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. Smoke Deficiencies · Tag K0372 | D Potential harm, isolated | Corrected December 19, 2025 |
| November 18, 2025 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected December 19, 2025 |
| November 18, 2025 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected December 19, 2025 |
| November 18, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected December 19, 2025 |
| November 18, 2025 Standard | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | E Potential harm, pattern | Corrected December 19, 2025 |
| November 18, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected December 19, 2025 |
| November 18, 2025 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 19, 2025 |
| November 18, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected December 19, 2025 |
| November 18, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected December 19, 2025 |
| October 23, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | F Potential harm, widespread | Corrected December 19, 2024 |
| October 23, 2024 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | E Potential harm, pattern | Corrected November 22, 2024 |
| October 23, 2024 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | E Potential harm, pattern | Corrected November 22, 2024 |
| October 23, 2024 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | D Potential harm, isolated | Corrected November 22, 2024 |
| October 23, 2024 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected January 7, 2025 |
| October 23, 2024 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | E Potential harm, pattern | Corrected January 7, 2025 |
| October 23, 2024 Standard | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | D Potential harm, isolated | Corrected January 7, 2025 |
| October 23, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected January 7, 2025 |
| January 26, 2023 Fire safety | Have corridors or aisles that are unobstructed and are at least 8 feet in width. Egress Deficiencies · Tag K0232 | F Potential harm, widespread | Corrected February 21, 2023 |
| January 26, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | E Potential harm, pattern | Corrected February 21, 2023 |
| January 26, 2023 Fire safety | Install an approved automatic sprinkler system. Smoke Deficiencies · Tag K0351 | D Potential harm, isolated | Corrected February 21, 2023 |
| January 26, 2023 Fire safety | Use approved construction type or materials. Construction Deficiencies · Tag K0161 | D Potential harm, isolated | Corrected February 21, 2023 |
| January 26, 2023 Fire safety | Keep aisles, corridors, and exits free of obstruction in case of emergency. Egress Deficiencies · Tag K0211 | D Potential harm, isolated | Corrected March 1, 2023 |
| January 26, 2023 Standard | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. Resident Rights Deficiencies · Tag F0578 | D Potential harm, isolated | Corrected March 3, 2023 |
| January 26, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected March 2, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ANDERSON, JACOB Individual | adp of the snf | NOT APPLICABLE | 02/24/2025 |
| HEERSINK, DEIRDRE Individual | adp of the snf | NOT APPLICABLE | 05/06/2025 |
| ARMSTRONG, ANGELA Individual | corporate director | NOT APPLICABLE | 04/20/2024 |
| BRAWN, CHRISTINE Individual | corporate director | NOT APPLICABLE | 04/20/2024 |
| BURR, HEATHER Individual | corporate director | NOT APPLICABLE | 02/18/2021 |
| COLLINS, SAMUEL Individual | corporate director | NOT APPLICABLE | 06/06/2022 |
| GARDNER, CHRISTOPHER Individual | corporate director | NOT APPLICABLE | 06/06/2022 |
| GENEST, EMIL Individual | corporate director | NOT APPLICABLE | 10/27/2020 |
| JACKSON, DIANE Individual | corporate director | NOT APPLICABLE | 07/09/2022 |
| LAGACE, DONALD Individual | corporate director | NOT APPLICABLE | 10/13/2020 |
| MILLER, BRIDGET Individual | corporate director | NOT APPLICABLE | 04/20/2024 |
| POOLER, MICHAEL Individual | corporate director | NOT APPLICABLE | 04/20/2024 |
| RICHMOND, DAVID Individual | corporate director | NOT APPLICABLE | 09/26/2018 |
| SANPEDRO, STEVEN Individual | corporate director | NOT APPLICABLE | 01/01/2015 |
| SCHWETZ, JULIE Individual | corporate director | NOT APPLICABLE | 10/13/2020 |
| BROOKS, KEVIN Individual | corporate officer | NOT APPLICABLE | 05/01/2015 |
| GAGNON, REBECCA Individual | corporate officer | NOT APPLICABLE | 07/18/2022 |
| KLAWITTER, BRAD Individual | corporate officer | NOT APPLICABLE | 12/16/2024 |
| ANDERSON, JACOB Individual | operational/managerial control | NOT APPLICABLE | 12/15/2016 |
| HEERSINK, DEIRDRE Individual | operational/managerial control | NOT APPLICABLE | 01/03/2022 |
| MAINE VETERANS' HOME Organization | operational/managerial control | NOT APPLICABLE | 03/31/2009 |
| MEADER, MELANIE Individual | operational/managerial control | NOT APPLICABLE | 01/30/2023 |
| WELCH, KATHERINE Individual | operational/managerial control | NOT APPLICABLE | 11/14/2014 |
| ARMSTRONG, ANGELA Individual | trustee of the snf | NOT APPLICABLE | 04/20/2024 |
| BRAWN, CHRISTINE Individual | trustee of the snf | NOT APPLICABLE | 04/20/2024 |
| BURR, HEATHER Individual | trustee of the snf | NOT APPLICABLE | 02/18/2021 |
| COLLINS, SAMUEL Individual | trustee of the snf | NOT APPLICABLE | 06/06/2022 |
| GARDNER, CHRISTOPHER Individual | trustee of the snf | NOT APPLICABLE | 06/06/2022 |
| GENEST, EMIL Individual | trustee of the snf | NOT APPLICABLE | 10/27/2020 |
| JACKSON, DIANE Individual | trustee of the snf | NOT APPLICABLE | 07/09/2022 |
| LAGACE, DONALD Individual | trustee of the snf | NOT APPLICABLE | 10/13/2020 |
| MILLER, BRIDGET Individual | trustee of the snf | NOT APPLICABLE | 04/20/2024 |
| POOLER, MICHAEL Individual | trustee of the snf | NOT APPLICABLE | 04/20/2024 |
| RICHMOND, DAVID Individual | trustee of the snf | NOT APPLICABLE | 09/26/2018 |
| SANPEDRO, STEVEN Individual | trustee of the snf | NOT APPLICABLE | 01/01/2015 |
| SCHWETZ, JULIE Individual | trustee of the snf | NOT APPLICABLE | 10/13/2020 |
Other nursing homes near Maine Veterans Home - Augusta
Augusta Center for Health & Rehabilitation, LLC
188 Eastern Ave, Augusta, ME 04330 · 3.4 mi
For-profit · 72 beds · Part of National Health Care Associates
★★★★★3AverageMainegeneral Rehab & Long Term Care - Glenridge
40 Glenridge Drive, Augusta, ME 04330 · 3.8 mi
Non-profit · 125 beds
- CMS high performer
★★★★★5Much above averageMainegeneral Rehab & Long Term Care - Gray Birch
37 Gray Birch Drive, Augusta, ME 04330 · 4.6 mi
Non-profit · 77 beds
★★★★★4Above averageLakewood A Continuing Care Center
220 Kennedy Memorial Dr, Waterville, ME 04901 · 13.5 mi
For-profit · 105 beds
★★★★★2Below averageOak Grove Center
27 Cool St, Waterville, ME 04901 · 14 mi
For-profit · 90 beds · Part of Genesis Healthcare
- Special Focus candidate
★★★★★1Much below averageWaterville Center for Health and Rehab
7 Highwood St, Waterville, ME 04901 · 15.8 mi
For-profit · 111 beds
- Special Focus candidate
★★★★★1Much below average
Frequently asked questions
What is Maine Veterans Home - Augusta's rating?
Maine Veterans Home - Augusta has 5 out of 5 stars on the CMS overall star rating. The average for Maine nursing homes is 3.1 stars.
How many inspection citations did Maine Veterans Home - Augusta receive?
Its most recent standard health inspection found 6 citations, compared with a Maine average of 10.8. Every citation is listed on this page with its severity.
Does Maine Veterans Home - Augusta accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Maine Veterans Home - Augusta?
It is non profit - corporation and part of Maine Veterans' Home. The ownership section on this page lists the owners and managers reported to CMS.
Where is Maine Veterans Home - Augusta and how do I contact it?
Maine Veterans Home - Augusta is at 35 Heroes Way, Augusta, ME 04330. Phone: (207) 622-2454.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.