nursing home in Kenner, LA
Chateau Living Center
716 Village Road, Kenner, LA 70065 · (504) 464-0604
★★★★★1
Much below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★1
- Staffing★★★★★1
- Quality measures★★★★★1
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Chateau Living Center at a glance
Chateau Living Center is a 215-bed for-profit nursing home in Kenner, Louisiana (Jefferson County).
CMS gives it 1 out of 5 stars on its overall star rating, worse than the Louisiana average of 2.6.
Residents receive about 3 hours of nursing care per day (0.1 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (June 29, 2026) found 9 health citations. The Louisiana average is 6.4.
Federal regulators fined it 2 times in the past three years, totaling $159,972.
Nursing staff turnover is 47.5% per year (state average 47.6%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 215
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Plantation Management Company
- Medicare-certified since
- January 28, 1985
- Resident/family council
- Resident
- County
- Jefferson County
- CMS Certification Number
- 195184
Ratings
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 1 / 5 | 2.6 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 1 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 1 / 5 | 2.4 / 5 | 2.9 / 5 | Worse |
| Quality measures rating ⓘ (higher is better) | 1 / 5 | 2.2 / 5 | 3.6 / 5 | Worse |
| Long-stay quality rating (higher is better) | 1 / 5 | 2.5 / 5 | 3.8 / 5 | Worse |
| Short-stay (rehab) quality rating (higher is better) | 1 / 5 | 2 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.04 hrs | 3.76 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.11 hrs | 0.31 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 1.63 hrs | 2.27 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 2.67 hrs | 3.21 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 47.5% | 47.6% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 20% | 41.6% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 1 | 0 | 1 | Worse |
Inspections
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 9 | 6 | 9 | Average |
| Citations from complaint investigations (latest cycle) (lower is better) | 6 | 2 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 109.3 | 65.4 | 80.6 | Worse |
Penalties
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $159,972 | $46,795 | $30,972 | Worse |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 215 | 122 | 107 | |
| Average residents per day | 175 | 91 | 86 | |
| Occupancy | 81.2% | 74.1% | 80.9% |
Long-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 4.1% | 3.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 9.6% | 5.6% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 30.1% | 22.7% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.8% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1.5% | 1.2% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 16.9% | 17.8% | 13.9% | Worse |
| Long-stay residents whose walking worsened (lower is better) | 20.6% | 17.9% | 14.1% | Worse |
| Long-stay residents who lose too much weight (lower is better) | 7.8% | 5.2% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 3% | 2.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.2% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.7% | 23.2% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 17.2% | 15.8% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 94.8% | 94.9% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 81.1% | 93.4% | 93.6% | Worse |
Short-stay residents
| Measure | This facility | Louisiana avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.5% | 3.1% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 64.7% | 76.3% | 79.8% | Worse |
| Short-stay residents given a pneumonia vaccine (higher is better) | 69.5% | 85.9% | 82% | Worse |
Inspection citations
State inspectors cited this home for 50 health deficiencies and 2 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm, including 1 rated "immediate jeopardy".
| Date | Citation | Severity | Status |
|---|---|---|---|
| June 29, 2026 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 31, 2026 |
| June 29, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected July 31, 2026 |
| June 29, 2026 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected July 31, 2026 |
| June 29, 2026 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected July 31, 2026 |
| June 24, 2026 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected July 31, 2026 |
| April 1, 2026 Complaint | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected May 8, 2026 |
| February 11, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 13, 2026 |
| September 23, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected October 13, 2025 |
| September 23, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected October 13, 2025 |
| July 23, 2025 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 23, 2025 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 23, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 23, 2025 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 23, 2025 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | E Potential harm, pattern | Corrected September 2, 2025 |
| July 23, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0605 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0600 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected September 2, 2025 |
| July 23, 2025 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | B No harm, pattern | Corrected September 2, 2025 |
| April 10, 2025 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected May 10, 2025 |
| April 10, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected May 10, 2025 |
| April 10, 2025 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected May 10, 2025 |
| April 10, 2025 Complaint | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary Deficiencies · Tag F0804 | D Potential harm, isolated | Corrected May 10, 2025 |
| April 10, 2025 Complaint | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected May 10, 2025 |
| March 13, 2025 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected April 20, 2025 |
| March 13, 2025 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected April 20, 2025 |
| March 13, 2025 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | E Potential harm, pattern | Corrected April 20, 2025 |
| March 13, 2025 Complaint | Provide appropriate foot care. Quality of Life and Care Deficiencies · Tag F0687 | E Potential harm, pattern | Corrected April 20, 2025 |
| March 13, 2025 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected April 20, 2025 |
| March 13, 2025 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected April 20, 2025 |
| January 6, 2025 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | K Immediate jeopardy, pattern | Corrected February 3, 2025 |
| January 6, 2025 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected February 3, 2025 |
| August 28, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected September 27, 2024 |
| August 28, 2024 Complaint | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected September 27, 2024 |
| August 28, 2024 Complaint | Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights Deficiencies · Tag F0557 | D Potential harm, isolated | Corrected September 27, 2024 |
| July 24, 2024 Fire safety | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. Egress Deficiencies · Tag K0222 | D Potential harm, isolated | Corrected August 28, 2024 |
| July 24, 2024 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | D Potential harm, isolated | Corrected August 28, 2024 |
| July 24, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | E Potential harm, pattern | Corrected August 26, 2024 |
| July 24, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 26, 2024 |
| July 24, 2024 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | E Potential harm, pattern | Corrected August 26, 2024 |
| July 24, 2024 Complaint | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected August 26, 2024 |
| July 24, 2024 Complaint | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected August 26, 2024 |
| July 24, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected August 26, 2024 |
| July 24, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected August 26, 2024 |
| July 24, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | D Potential harm, isolated | Corrected August 26, 2024 |
| July 24, 2024 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | B No harm, pattern | Corrected August 26, 2024 |
| July 24, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | B No harm, pattern | Corrected August 26, 2024 |
| September 21, 2023 Complaint | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights Deficiencies · Tag F0580 | E Potential harm, pattern | Corrected October 16, 2023 |
| September 21, 2023 Complaint | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected October 16, 2023 |
| September 21, 2023 Complaint | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | D Potential harm, isolated | Corrected October 16, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $159,972 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 6, 2025 | Fine | $93,873 |
| September 21, 2023 | Fine | $66,099 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| HIGHPOINT HEALTHCARE LLC Organization | 5% or greater direct ownership interest | 50% | 07/09/2008 |
| DELATTE, KIMBERLY Individual | corporate director | NOT APPLICABLE | 07/09/2008 |
| QUIRK, GENE Individual | corporate director | NOT APPLICABLE | 07/09/2008 |
| QUIRK, SCOTT Individual | corporate director | NOT APPLICABLE | 07/09/2008 |
| HIGHPOINT HEALTHCARE LLC Organization | operational/managerial control | NOT APPLICABLE | 07/09/2008 |
| D'ARENSBOURG, JORDAN Individual | w-2 managing employee | NOT APPLICABLE | 01/01/2022 |
| DAVID, LORA Individual | w-2 managing employee | NOT APPLICABLE | 03/01/2002 |
Other nursing homes near Chateau Living Center
Waldon Health Care Center
2401 Idaho Street, Kenner, LA 70062 · 2 mi
For-profit · 205 beds · Part of Inspired Healthcare Management
★★★★★1Much below averageMetairie Health Care Center
6401 Riverside Drive, Metairie, LA 70003 · 2.8 mi
For-profit · 202 beds · Part of Inspired Healthcare Management
★★★★★1Much below averageEast Jefferson General Hospital - SNF
4200 Houma Blvd, Metairie, LA 70002 · 4.6 mi
Non-profit · 49 beds
- CMS high performer
★★★★★5Much above averageColonial Oaks Living Center
4312 Ithaca Street, Metairie, LA 70006 · 4.7 mi
For-profit · 110 beds · Part of Plantation Management Company
★★★★★2Below averageJohn A. Stassi II Community Care Center
5200 Blair Drive, Metairie, LA 70001 · 5.3 mi
Non-profit · 124 beds
★★★★★5Much above averageSt Joseph of Harahan
405 Folse Drive, Harahan, LA 70123 · 6.3 mi
For-profit · 206 beds · Part of Plantation Management Company
★★★★★1Much below average
Frequently asked questions
What is Chateau Living Center's rating?
Chateau Living Center has 1 out of 5 stars on the CMS overall star rating. The average for Louisiana nursing homes is 2.6 stars.
How many inspection citations did Chateau Living Center receive?
Its most recent standard health inspection found 9 citations, compared with a Louisiana average of 6.4. Every citation is listed on this page with its severity.
Does Chateau Living Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Chateau Living Center?
It is for profit - limited liability company and part of Plantation Management Company. The ownership section on this page lists the owners and managers reported to CMS.
Where is Chateau Living Center and how do I contact it?
Chateau Living Center is at 716 Village Road, Kenner, LA 70065. Phone: (504) 464-0604.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.