nursing home in Orlando, FL
Metro West Nursing and Rehab Center
5900 Westgate Drive, Orlando, FL 32825 · (407) 296-8164
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Metro West Nursing and Rehab Center at a glance
Metro West Nursing and Rehab Center is a 120-bed for-profit nursing home in Orlando, Florida (Orange County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Florida average of 3.3.
Residents receive about 3.7 hours of nursing care per day (0.7 of them from registered nurses), close to the state average of 3.8 hours.
Its most recent standard health inspection (August 28, 2025) found 6 health citations. The Florida average is 7.1.
It has not received a federal fine in the past three years.
Nursing staff turnover is 43.2% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 120
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Sovereign Healthcare Holdings
- Medicare-certified since
- October 21, 1994
- Resident/family council
- Both
- County
- Orange County
- CMS Certification Number
- 105868
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.3 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.9 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4.2 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.68 hrs | 3.82 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.67 hrs | 0.73 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.25 hrs | 2.31 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.32 hrs | 3.49 hrs | 3.42 hrs | Average |
| Nursing staff turnover (yearly) (lower is better) | 43.2% | 41.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 52% | 46% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 6 | 7 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 38 | 63 | 80.6 | Better |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 120 | 122 | 107 | |
| Average residents per day | 108 | 109 | 86 | |
| Occupancy | 90.2% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 2.4% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 6.6% | 4.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 7% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0.3% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 3.3% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.7% | 9.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 0.6% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 5.5% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 9.6% | 14.4% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 4.4% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 1.6% | 1.5% | 1.6% | Average |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 99.3% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 0 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| August 28, 2025 Standard | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. Administration Deficiencies · Tag F0867 | E Potential harm, pattern | Corrected September 28, 2025 |
| August 28, 2025 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | E Potential harm, pattern | Corrected September 28, 2025 |
| August 28, 2025 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected September 28, 2025 |
| August 28, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected September 28, 2025 |
| August 28, 2025 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected September 28, 2025 |
| August 28, 2025 Standard | Provide routine and 24-hour emergency dental care for each resident. Quality of Life and Care Deficiencies · Tag F0790 | D Potential harm, isolated | Corrected September 28, 2025 |
| February 22, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected March 22, 2024 |
| February 22, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | E Potential harm, pattern | Corrected March 22, 2024 |
| February 22, 2024 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | E Potential harm, pattern | Corrected March 22, 2024 |
| February 22, 2024 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care Deficiencies · Tag F0688 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected March 22, 2024 |
| February 22, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected March 22, 2024 |
| May 12, 2022 Standard | Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment. Resident Assessment and Care Planning Deficiencies · Tag F0640 | D Potential harm, isolated | Corrected June 8, 2022 |
| May 12, 2022 Standard | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected June 8, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| BERKADIA COMMERCIAL MORTGAGE LLC Organization | 5% or greater security interest | NOT APPLICABLE | 09/15/2014 |
| FL METRO WEST HOLDINGS LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/19/2009 |
| HEALTH SERVICES PROPERTIES LLC Organization | 5% or greater security interest | NOT APPLICABLE | 05/19/2009 |
| BELL, CHARLES Individual | adp of the snf | NOT APPLICABLE | 09/15/2016 |
| BRITTON, MARK Individual | adp of the snf | NOT APPLICABLE | 10/19/2023 |
| CHERY, DAWN Individual | adp of the snf | NOT APPLICABLE | 06/08/2017 |
| CRONQUIST, ROYCE Individual | adp of the snf | NOT APPLICABLE | 02/01/2018 |
| FL METRO WEST HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 05/19/2009 |
| FORVIS MAZARS LLP Organization | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| HEALTH SERVICES PROPERTIES LLC Organization | adp of the snf | NOT APPLICABLE | 05/19/2009 |
| KAAR, SUSAN Individual | adp of the snf | NOT APPLICABLE | 10/01/2003 |
| KELLY, MICHELLE Individual | adp of the snf | NOT APPLICABLE | 02/01/2018 |
| MANGINE, JOHN Individual | adp of the snf | NOT APPLICABLE | 12/31/2015 |
| MELTON, DONALD Individual | adp of the snf | NOT APPLICABLE | 02/15/2009 |
| NOTERMANN, WILLIAM Individual | adp of the snf | NOT APPLICABLE | 01/01/2025 |
| SOUTHERN HEALTHCARE MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 10/03/2025 |
| SOVEREIGN HEALTHCARE DISBURSEMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 05/19/2009 |
| STOUTJESDIJK, WENDY Individual | adp of the snf | NOT APPLICABLE | 05/20/2025 |
| MANGINE, JOHN Individual | direct ownership interest | NOT APPLICABLE | 12/31/2015 |
| SOVEREIGN HEALTHCARE HOLDINGS LLC Organization | direct ownership interest | NOT APPLICABLE | 05/19/2009 |
| NOTERMANN, BRENDA Individual | individual is an owner, partner or trustee of any adp of the snf | NOT APPLICABLE | 08/28/2025 |
| BELL, CHARLES Individual | managing control - governing body | NOT APPLICABLE | 09/15/2016 |
| CHERY, DAWN Individual | managing control - governing body | NOT APPLICABLE | 06/08/2017 |
| KAAR, SUSAN Individual | managing control - governing body | NOT APPLICABLE | 10/01/2003 |
| BRITTON, MARK Individual | operational/managerial control | NOT APPLICABLE | 10/19/2023 |
| CRONQUIST, ROYCE Individual | operational/managerial control | NOT APPLICABLE | 02/01/2018 |
| MANGINE, JOHN Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| MELTON, DONALD Individual | operational/managerial control | NOT APPLICABLE | 02/15/2009 |
| NOTERMANN, WILLIAM Individual | operational/managerial control | NOT APPLICABLE | 01/01/2025 |
| SOUTHERN HEALTHCARE MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 05/19/2009 |
| STOUTJESDIJK, WENDY Individual | operational/managerial control | NOT APPLICABLE | 05/20/2025 |
Other nursing homes near Metro West Nursing and Rehab Center
Solaris Healthcare Windermere
4875 Cason Cove Drive, Orlando, FL 32811 · 2.6 mi
Non-profit · 120 beds · Part of Solaris Healthcare
★★★★★5Much above averageGuardian Care Nursing & Rehabilitation Center
350 South John Young Parkway, Orlando, FL 32805 · 3 mi
Non-profit · 120 beds
★★★★★2Below averageCourtyards of Orlando Care Center and Rehab
1900 Mercy Drive, Orlando, FL 32808 · 3.2 mi
For-profit · 120 beds · Part of Fl SNF Trust
★★★★★2Below averageOrlando Health Center for Rehabilitation
1300 Hempel Avenue, Ocoee, FL 34761 · 3.8 mi
For-profit · 10 beds
★★★★★4Above averageLake Bennet Center for Rehabilitation & Healing
1091 Kelton Ave, Ocoee, FL 34761 · 4.4 mi
For-profit · 120 beds · Part of Summit Care
★★★★★3AverageOrlando Health and Rehabilitation Center
830 West 29th Street, Orlando, FL 32805 · 4.6 mi
Non-profit · 391 beds
- Abuse citation
★★★★★1Much below average
Frequently asked questions
What is Metro West Nursing and Rehab Center's rating?
Metro West Nursing and Rehab Center has 4 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Metro West Nursing and Rehab Center receive?
Its most recent standard health inspection found 6 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Metro West Nursing and Rehab Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Metro West Nursing and Rehab Center?
It is for profit - limited liability company and part of Sovereign Healthcare Holdings. The ownership section on this page lists the owners and managers reported to CMS.
Where is Metro West Nursing and Rehab Center and how do I contact it?
Metro West Nursing and Rehab Center is at 5900 Westgate Drive, Orlando, FL 32825. Phone: (407) 296-8164.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.