nursing home in Lakeland, FL
Highlands Lake Center
4240 Lakeland Highlands Rd, Lakeland, FL 33813 · (863) 646-8699
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Highlands Lake Center at a glance
Highlands Lake Center is a 179-bed for-profit nursing home in Lakeland, Florida (Polk County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Florida average of 3.3.
Residents receive about 3.3 hours of nursing care per day (0.7 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (March 7, 2024) found 17 health citations. The Florida average is 7.1.
It has not received a federal fine in the past three years.
Nursing staff turnover is 53.5% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Corporation
- Beds
- 179
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Aston Health
- Medicare-certified since
- September 29, 1988
- Resident/family council
- Resident
- County
- Polk County
- CMS Certification Number
- 105620
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.2 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 2 / 5 | 3.3 / 5 | 3.3 / 5 | Worse |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.32 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.70 hrs | 0.73 hrs | 0.69 hrs | Average |
| Nurse aide hours per resident per day (higher is better) | 2.01 hrs | 2.31 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.09 hrs | 3.49 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 53.5% | 41.4% | 45.8% | Worse |
| Registered nurse turnover (yearly) (lower is better) | 46.9% | 46% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 1 | 1 | 1 | Worse |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 17 | 7 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 5 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 78 | 63 | 80.6 | Average |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 179 | 122 | 107 | |
| Average residents per day | 167 | 109 | 86 | |
| Occupancy | 93.5% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 3.9% | 2.5% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 3.1% | 4.5% | 4.6% | Better |
| Long-stay residents given antipsychotic medication (lower is better) | 11.4% | 8.6% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0.2% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 6.7% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 8.1% | 9.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.6% | 5.5% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 33.9% | 14.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 7.7% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.2% | 98.2% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0.2% | 1.5% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 77% | 94.7% | 79.8% | Average |
| Short-stay residents given a pneumonia vaccine (higher is better) | 81.4% | 95.2% | 82% | Average |
Inspection citations
State inspectors cited this home for 32 health deficiencies and 3 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| November 5, 2025 Complaint | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | E Potential harm, pattern | Corrected December 4, 2025 |
| November 5, 2025 Complaint | Provide safe, appropriate pain management for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0697 | D Potential harm, isolated | Corrected December 4, 2025 |
| April 17, 2025 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected May 12, 2025 |
| April 17, 2025 Complaint | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773 | D Potential harm, isolated | Corrected May 12, 2025 |
| August 6, 2024 Complaint | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | D Potential harm, isolated | Corrected September 6, 2024 |
| August 6, 2024 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | D Potential harm, isolated | Corrected September 6, 2024 |
| August 6, 2024 Complaint | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected September 6, 2024 |
| March 7, 2024 Fire safety | Meet other general requirements. Egress Deficiencies · Tag K0200 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | E Potential harm, pattern | Corrected April 7, 2024 |
| March 7, 2024 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected April 7, 2024 |
| March 7, 2024 Complaint | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights Deficiencies · Tag F0582 | E Potential harm, pattern | Corrected April 7, 2024 |
| March 7, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Honor each resident's preferences, choices, values and beliefs. Quality of Life and Care Deficiencies · Tag F0675 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care Deficiencies · Tag F0694 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning Deficiencies · Tag F0842 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. Environmental Deficiencies · Tag F0921 | D Potential harm, isolated | Corrected April 7, 2024 |
| March 7, 2024 Standard | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental Deficiencies · Tag F0925 | D Potential harm, isolated | Corrected April 7, 2024 |
| November 18, 2021 Standard | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. Nutrition and Dietary Deficiencies · Tag F0806 | E Potential harm, pattern | Corrected December 16, 2021 |
| November 18, 2021 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service Deficiencies · Tag F0755 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Provide enough food/fluids to maintain a resident's health. Quality of Life and Care Deficiencies · Tag F0692 | D Potential harm, isolated | Corrected December 16, 2021 |
| November 18, 2021 Standard | Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave. Resident Rights Deficiencies · Tag F0625 | D Potential harm, isolated | Corrected December 16, 2021 |
| February 28, 2020 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected March 28, 2020 |
| February 28, 2020 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | D Potential harm, isolated | Corrected March 28, 2020 |
| February 28, 2020 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected March 28, 2020 |
| February 28, 2020 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 28, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| ASTON HEALTHCARE LLC Organization | adp of the snf | NOT APPLICABLE | 07/09/2025 |
| REINOSO, JOSE Individual | adp of the snf | NOT APPLICABLE | 07/09/2025 |
| WILLIAMS, ELLIS Individual | adp of the snf | NOT APPLICABLE | 03/18/2025 |
| GABRIEL LIVING CENTER, LLC Organization | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| HIGHLANDS LAKE HOLDCO LLC Organization | direct ownership interest | NOT APPLICABLE | 12/15/2023 |
| FRIEDMAN, LEOPOLD Individual | indirect ownership interest | NOT APPLICABLE | 12/15/2023 |
| GUTMAN, SAMUEL Individual | indirect ownership interest | NOT APPLICABLE | 01/01/2021 |
| LCE PARTNERS LLC Organization | indirect ownership interest | NOT APPLICABLE | 01/01/2021 |
| BURGESS, TAMMIE Individual | managing control - governing body | NOT APPLICABLE | 05/08/2025 |
| BURGESS, TAMMIE Individual | operational/managerial control | NOT APPLICABLE | 05/08/2025 |
| PRASHAD, SHALIZA Individual | operational/managerial control | NOT APPLICABLE | 11/07/2023 |
| REINOSO, JOSE Individual | operational/managerial control | NOT APPLICABLE | 06/10/2022 |
| THACKER, TRICIA Individual | operational/managerial control | NOT APPLICABLE | 04/04/2022 |
| WILLIAMS, ELLIS Individual | operational/managerial control | NOT APPLICABLE | 01/02/2024 |
Other nursing homes near Highlands Lake Center
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- Abuse citation
★★★★★2Below averageBridgewalk on Harden Health and Rehabilitation, Ll
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★★★★★1Much below averageFlorida Presbyterian Homes INC
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★★★★★4Above averageCharming Lakes Rehab
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★★★★★2Below averageLakeland Hills Center
610 E Bella Vista Dr, Lakeland, FL 33805 · 5.9 mi
For-profit · 120 beds · Part of Hearthstone Senior Communities
★★★★★2Below averageVivo Healthcare Lakeland
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Frequently asked questions
What is Highlands Lake Center's rating?
Highlands Lake Center has 2 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Highlands Lake Center receive?
Its most recent standard health inspection found 17 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Highlands Lake Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Highlands Lake Center?
It is for profit - corporation and part of Aston Health. The ownership section on this page lists the owners and managers reported to CMS.
Where is Highlands Lake Center and how do I contact it?
Highlands Lake Center is at 4240 Lakeland Highlands Rd, Lakeland, FL 33813. Phone: (863) 646-8699.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.