nursing home in Winter Haven, FL
Winter Haven Health and Rehabilitation Center
202 Ave O NE, Winter Haven, FL 33880 · (863) 293-3103
★★★★★2
Below average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★2
- Staffing★★★★★3
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Winter Haven Health and Rehabilitation Center at a glance
Winter Haven Health and Rehabilitation Center is a 140-bed non-profit nursing home in Winter Haven, Florida (Polk County).
CMS gives it 2 out of 5 stars on its overall star rating, worse than the Florida average of 3.3.
Residents receive about 3.2 hours of nursing care per day (0.6 of them from registered nurses), worse than the state average of 3.8 hours.
Its most recent standard health inspection (January 24, 2024) found 12 health citations. The Florida average is 7.1.
Federal regulators fined it 1 time in the past three years, totaling $4,190.
Nursing staff turnover is 37.3% per year (state average 41.4%).
Facility details
- Type
- Nursing home
- Ownership
- Non Profit - Corporation
- Beds
- 140
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Senior Health South
- Medicare-certified since
- June 1, 1982
- Resident/family council
- Resident
- County
- Polk County
- CMS Certification Number
- 105176
Ratings
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 2 / 5 | 3.3 / 5 | 3 / 5 | Worse |
| Health inspection rating ⓘ (higher is better) | 2 / 5 | 2.9 / 5 | 2.8 / 5 | Worse |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 3.3 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 4.2 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.6 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.3 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.22 hrs | 3.82 hrs | 3.86 hrs | Worse |
| Registered nurse hours per resident per day (higher is better) | 0.56 hrs | 0.73 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.07 hrs | 2.31 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.15 hrs | 3.49 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 37.3% | 41.4% | 45.8% | Better |
| Registered nurse turnover (yearly) (lower is better) | 61.1% | 46% | 42.9% | Worse |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 12 | 7 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 1 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 62 | 63 | 80.6 | Better |
Penalties
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 1 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $4,190 | $24,361 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 1 | 1 | 1 | Average |
Size
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 140 | 122 | 107 | |
| Average residents per day | 135 | 109 | 86 | |
| Occupancy | 96.1% | 88.9% | 80.9% |
Long-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.3% | 2.5% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 5.9% | 4.5% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 19% | 8.6% | 15.4% | Worse |
| Long-stay residents with a urinary tract infection (lower is better) | 0.4% | 0.7% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.3% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 11.2% | 8.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 10.5% | 9.5% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.5% | 5.5% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 4.6% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 27.1% | 14.4% | 19.5% | Worse |
| Long-stay residents with new or worse incontinence (lower is better) | 4.1% | 10.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 99.2% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 95% | 98.2% | 93.6% | Average |
Short-stay residents
| Measure | This facility | Florida avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 3.1% | 1.5% | 1.6% | Worse |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 94.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.6% | 95.2% | 82% | Better |
Inspection citations
State inspectors cited this home for 25 health deficiencies and 13 fire safety deficiencies in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| October 28, 2024 Complaint | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care Deficiencies · Tag F0693 | D Potential harm, isolated | Corrected November 28, 2024 |
| September 3, 2024 Fire safety | Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0914 | F Potential harm, widespread | Corrected October 3, 2024 |
| September 3, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected October 3, 2024 |
| January 24, 2024 Fire safety | Have approved installation, maintenance and testing program for fire alarm systems. Smoke Deficiencies · Tag K0345 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Fire safety | Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. Services Deficiencies · Tag K0521 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Fire safety | Inspect, test, and maintain automatic sprinkler systems. Smoke Deficiencies · Tag K0353 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Fire safety | To conduct inspection, testing and maintenance of fire doors by qualified individuals. Miscellaneous Deficiencies · Tag K0761 | D Potential harm, isolated | Corrected March 16, 2024 |
| January 24, 2024 Fire safety | Ensure precautions for handling oxygen cylinders and equipment are correctly followed. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0929 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Complaint | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | E Potential harm, pattern | Corrected February 24, 2024 |
| January 24, 2024 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected February 24, 2024 |
| January 24, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected February 24, 2024 |
| January 24, 2024 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | E Potential harm, pattern | Corrected February 24, 2024 |
| January 24, 2024 Standard | PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning Deficiencies · Tag F0645 | E Potential harm, pattern | Corrected February 24, 2024 |
| January 24, 2024 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Standard | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Standard | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. Administration Deficiencies · Tag F0838 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected February 24, 2024 |
| January 24, 2024 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected February 24, 2024 |
| October 22, 2021 Standard | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected November 21, 2021 |
| October 22, 2021 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | E Potential harm, pattern | Corrected November 21, 2021 |
| October 22, 2021 Standard | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights Deficiencies · Tag F0585 | E Potential harm, pattern | Corrected November 21, 2021 |
| October 22, 2021 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | D Potential harm, isolated | Corrected November 21, 2021 |
| October 22, 2021 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected November 21, 2021 |
| October 22, 2021 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected November 21, 2021 |
| October 22, 2021 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected November 21, 2021 |
| February 7, 2020 Fire safety | Address subsistence needs for staff and patients. Emergency Preparedness Deficiencies · Tag E0015 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Fire safety | Develop and maintain an Emergency Preparedness Program (EP). Emergency Preparedness Deficiencies · Tag E0004 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Fire safety | Meet requirements for the use of electrical equipment. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0919 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Fire safety | Have generator or other power source capable of supplying service within 10 seconds. Gas, Vacuum, and Electrical Systems Deficiencies · Tag K0918 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Fire safety | Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed. Miscellaneous Deficiencies · Tag K0741 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Fire safety | Implement emergency and standby power systems. Emergency Preparedness Deficiencies · Tag E0041 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Standard | Provide timely, quality laboratory services/tests to meet the needs of residents. Administration Deficiencies · Tag F0770 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Standard | Ensure medication error rates are not 5 percent or greater. Pharmacy Service Deficiencies · Tag F0759 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Standard | Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care Deficiencies · Tag F0698 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 7, 2020 |
| February 7, 2020 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected March 7, 2020 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 1 federal penalty in the past three years, including $4,190 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| January 24, 2024 | Fine | $4,190 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| SENIOR HEALTH SOUTH EX LLC Organization | 5% or greater direct ownership interest | 100% | 11/20/2000 |
| SENIOR HEALTH PROPERTIES SOUTH, INC Organization | 5% or greater indirect ownership interest | — | 11/30/2000 |
| OMEGA HEALTHCARE INVESTORS, INC Organization | 5% or greater security interest | NOT APPLICABLE | 09/01/2005 |
| BROWN, JENNIFER Individual | adp of the snf | NOT APPLICABLE | 03/26/2019 |
| CONSULTING SUPPORT SERVICES, LLC Organization | adp of the snf | NOT APPLICABLE | 03/26/2025 |
| ELEUS HEALTH MANAGEMENT LLC Organization | adp of the snf | NOT APPLICABLE | 04/18/2025 |
| FACILITY SUPPORT COMPANY, LLC Organization | adp of the snf | NOT APPLICABLE | 03/26/2025 |
| KANE FINANCIAL SERVICES, LLC Organization | adp of the snf | NOT APPLICABLE | 10/28/2025 |
| OMEGA HEALTHCARE INVESTORS, INC Organization | adp of the snf | NOT APPLICABLE | 09/01/2005 |
| ROBINSON-BRADY, ALEXIA Individual | adp of the snf | NOT APPLICABLE | 07/16/2019 |
| SELECT REHABILITATION, LLC Organization | adp of the snf | NOT APPLICABLE | 08/19/2016 |
| SENIOR HEALTH SOUTH EX LLC Organization | adp of the snf | NOT APPLICABLE | 07/08/2025 |
| DEPIANO, RICH Individual | corporate officer | NOT APPLICABLE | 07/01/2014 |
| JAFFE, HOWARD Individual | corporate officer | NOT APPLICABLE | 07/01/2014 |
| MULLEN, ANN Individual | corporate officer | NOT APPLICABLE | 07/01/2014 |
| RICHMOND, PENNY Individual | corporate officer | NOT APPLICABLE | 07/01/2014 |
| BROWN, JENNIFER Individual | operational/managerial control | NOT APPLICABLE | 03/26/2019 |
| CONSULTING SUPPORT SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 06/28/2011 |
| ELEUS HEALTH MANAGEMENT LLC Organization | operational/managerial control | NOT APPLICABLE | 09/01/2009 |
| FACILITY SUPPORT COMPANY, LLC Organization | operational/managerial control | NOT APPLICABLE | 12/13/2010 |
| KANE FINANCIAL SERVICES, LLC Organization | operational/managerial control | NOT APPLICABLE | 06/06/2012 |
| ROBINSON-BRADY, ALEXIA Individual | operational/managerial control | NOT APPLICABLE | 07/16/2019 |
Other nursing homes near Winter Haven Health and Rehabilitation Center
Life Care Center of Winter Haven
1510 Cypress Gardens Blvd, Winter Haven, FL 33884 · 1.2 mi
For-profit · 177 beds · Part of Life Care Centers of America
★★★★★4Above averagePalm Garden of Winter Haven
1120 Cypress Gardens Blvd, Winter Haven, FL 33884 · 1.4 mi
For-profit · 120 beds · Part of Palm Garden Health and Rehabilitation
★★★★★4Above averageLake Mariam Health and Rehabilitation Center
1801 N Lake Mariam Dr, Winter Haven, FL 33884 · 1.8 mi
For-profit · 120 beds · Part of Robert Schoenfeld
- Special Focus candidate
★★★★★2Below averageSpring Lake Rehabilitation Center
1540 6th St NW, Winter Haven, FL 33881 · 2.1 mi
For-profit · 132 beds · Part of Clear Choice Healthcare
- CMS high performer
★★★★★5Much above averageAstoria Health and Rehabilitation Center
701 Overlook Dr SE, Winter Haven, FL 33884 · 2.7 mi
For-profit · 132 beds · Part of Tlc Management
★★★★★3AverageVivo Healthcare Winter Haven
2701 Lake Alfred Rd, Winter Haven, FL 33881 · 3 mi
For-profit · 120 beds · Part of Vivo Healthcare
★★★★★1Much below average
All nursing homes in Winter Haven, FL · Compare side by side
Frequently asked questions
What is Winter Haven Health and Rehabilitation Center's rating?
Winter Haven Health and Rehabilitation Center has 2 out of 5 stars on the CMS overall star rating. The average for Florida nursing homes is 3.3 stars.
How many inspection citations did Winter Haven Health and Rehabilitation Center receive?
Its most recent standard health inspection found 12 citations, compared with a Florida average of 7.1. Every citation is listed on this page with its severity.
Does Winter Haven Health and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Winter Haven Health and Rehabilitation Center?
It is non profit - corporation and part of Senior Health South. The ownership section on this page lists the owners and managers reported to CMS.
Where is Winter Haven Health and Rehabilitation Center and how do I contact it?
Winter Haven Health and Rehabilitation Center is at 202 Ave O NE, Winter Haven, FL 33880. Phone: (863) 293-3103.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.