nursing home in Wilmington, DE

Encore at Wilmington

2723 Shipley Road, Wilmington, DE 19810 · (302) 479-0111

★★★★★3
Average
CMS overall star rating
  • Health inspections★★★★★2
  • Staffing★★★★★4
  • Quality measures★★★★★5

Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data

Encore at Wilmington at a glance

Encore at Wilmington is a 82-bed for-profit nursing home in Wilmington, Delaware (New Castle County).

CMS gives it 3 out of 5 stars on its overall star rating, close to the Delaware average of 3.2.

Residents receive about 4 hours of nursing care per day (1.1 of them from registered nurses), worse than the state average of 4.3 hours.

Its most recent standard health inspection (June 6, 2025) found 10 health citations. The Delaware average is 10.9.

Federal regulators fined it 2 times in the past three years, totaling $32,394.

Nursing staff turnover is 51.3% per year (state average 41.3%).

Facility details

Type
Nursing home
Ownership
For Profit - Corporation
Beds
82
Certified for
Medicare and Medicaid
Medicare-certified since
May 7, 1986
Continuing care retirement community
Yes
Resident/family council
Resident
County
New Castle County
CMS Certification Number
085031

Ratings

MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Overall star rating ⓘ (higher is better)3 / 53.2 / 53 / 5Average
Health inspection rating ⓘ (higher is better)2 / 52.7 / 52.8 / 5Worse
Staffing rating ⓘ (higher is better)4 / 54 / 52.9 / 5Better
Quality measures rating ⓘ (higher is better)5 / 54 / 53.6 / 5Better
Long-stay quality rating (higher is better)5 / 54.4 / 53.8 / 5Better
Short-stay (rehab) quality rating (higher is better)5 / 53.7 / 53.3 / 5Better

Staffing

This facility3.95 hrsDelaware average4.35 hrsU.S. average3.86 hrs
Total nurse staff hours per resident per day: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Total nurse staff hours per resident per day ⓘ (higher is better)3.95 hrs4.35 hrs3.86 hrsAverage
Registered nurse hours per resident per day (higher is better)1.14 hrs0.97 hrs0.69 hrsBetter
Nurse aide hours per resident per day (higher is better)2.01 hrs2.40 hrs2.32 hrsWorse
Weekend nurse staff hours per resident per day (higher is better)3.45 hrs3.89 hrs3.42 hrsAverage
Nursing staff turnover (yearly) (lower is better)51.3%41.3%45.8%Worse
Registered nurse turnover (yearly) (lower is better)52.9%41.2%42.9%Worse
Administrators who left in the past year (lower is better)111Worse

Inspections

This facility10Delaware average11U.S. average9
Health citations in the most recent inspection: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Health citations in the most recent inspection (lower is better)10119Worse
Citations from complaint investigations (latest cycle) (lower is better)643Worse
Weighted health inspection score ⓘ (lower is better)103.59880.6Worse

Penalties

This facility2Delaware average1U.S. average1
Fines in the past 3 years: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Fines in the past 3 years (lower is better)211Worse
Total fines in the past 3 years (lower is better)$32,394$67,512$30,972Average
All federal penalties in the past 3 years (lower is better)221Worse

Size

MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Certified beds82107107
Average residents per day659086
Occupancy79.8%81.1%80.9%

Long-stay residents

This facility2.1%Delaware average3.2%U.S. average3.2%
Long-stay residents with a fall causing major injury: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Long-stay residents with a fall causing major injury (lower is better)2.1%3.2%3.2%Better
Long-stay residents with pressure ulcers (lower is better)3.5%3.5%4.6%Better
Long-stay residents given antipsychotic medication (lower is better)4.2%10.7%15.4%Better
Long-stay residents with a urinary tract infection (lower is better)1.1%2.1%1.6%Better
Long-stay residents with a catheter left in the bladder (lower is better)0%0.4%0.8%Better
Long-stay residents needing more help with daily activities (lower is better)8%12.7%13.9%Better
Long-stay residents whose walking worsened (lower is better)5.6%13.6%14.1%Better
Long-stay residents who lose too much weight (lower is better)9.3%5.4%5.2%Worse
Long-stay residents with depressive symptoms (lower is better)1.1%10.3%12.8%Better
Long-stay residents who were physically restrained (lower is better)0%0%0.1%Better
Long-stay residents given anti-anxiety or sleep medication (lower is better)14.9%21.8%19.5%Better
Long-stay residents with new or worse incontinence (lower is better)11.3%20.2%19%Better
Long-stay residents given a flu vaccine (higher is better)97.9%97.4%95.5%Average
Long-stay residents given a pneumonia vaccine (higher is better)98.4%95.7%93.6%Better

Short-stay residents

This facility1.3%Delaware average1%U.S. average1.6%
Short-stay residents newly given antipsychotic medication: this facility vs. Delaware and U.S. averages
MeasureThis facilityDelaware avg.U.S. avg.vs. U.S.
Short-stay residents newly given antipsychotic medication (lower is better)1.3%1%1.6%Better
Short-stay residents given a flu vaccine (higher is better)89.2%83.1%79.8%Better
Short-stay residents given a pneumonia vaccine (higher is better)95.4%83.5%82%Better

Inspection citations

State inspectors cited this home for 65 health deficiencies and 6 fire safety deficiencies in the inspection records CMS currently publishes. 3 citations involved actual harm, including 1 rated "immediate jeopardy".

DateCitationSeverityStatus
June 15, 2026
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected January 6, 2026
June 15, 2026
Complaint
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected July 31, 2026
June 15, 2026
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected July 31, 2026
June 15, 2026
Complaint
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected July 31, 2026
June 15, 2026
Complaint
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Tag F0726
D
Potential harm, isolated
Corrected July 31, 2026
June 15, 2026
Complaint
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
D
Potential harm, isolated
Corrected July 31, 2026
June 6, 2025
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected July 16, 2025
June 6, 2025
Complaint
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Tag F0760
D
Potential harm, isolated
Corrected July 16, 2025
June 6, 2025
Standard
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Tag F0690
D
Potential harm, isolated
Corrected July 16, 2025
June 6, 2025
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected July 16, 2025
June 6, 2025
Standard
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Tag F0628
D
Potential harm, isolated
Corrected July 16, 2025
July 2, 2024
Fire safety
Meet requirements for sections of health care facilities separated by fire resistive construction.
Construction Deficiencies · Tag K0131
F
Potential harm, widespread
Corrected September 17, 2024
July 2, 2024
Fire safety
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies · Tag K0372
E
Potential harm, pattern
Corrected September 17, 2024
July 2, 2024
Fire safety
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies · Tag K0353
E
Potential harm, pattern
Corrected September 17, 2024
July 2, 2024
Fire safety
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies · Tag K0321
E
Potential harm, pattern
Corrected September 17, 2024
July 2, 2024
Fire safety
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies · Tag E0037
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Complaint
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Tag F0689
G
Actual harm, isolated
Corrected August 23, 2024
July 2, 2024
Standard
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Tag F0883
E
Potential harm, pattern
Corrected August 9, 2024
July 2, 2024
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
E
Potential harm, pattern
Corrected August 9, 2024
July 2, 2024
Standard
Assure that each resident’s assessment is updated at least once every 3 months.
Resident Assessment and Care Planning Deficiencies · Tag F0638
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Tag F0645
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Tag F0656
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Tag F0658
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Complaint
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected September 27, 2024
July 2, 2024
Standard
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Tag F0685
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Tag F0947
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Tag F0882
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Tag F0842
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Tag F0755
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Observe each nurse aide's job performance and give regular training.
Nursing and Physician Services Deficiencies · Tag F0730
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Complaint
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies · Tag F0728
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Complaint
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Tag F0641
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies · Tag F0553
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Complaint
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Tag F0558
D
Potential harm, isolated
Corrected August 9, 2024
July 2, 2024
Standard
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · Tag F0838
C
No harm, widespread
Corrected August 9, 2024
January 8, 2024
Complaint
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies · Tag F0660
J
Immediate jeopardy, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Tag F0625
E
Potential harm, pattern
Corrected February 5, 2024
January 8, 2024
Complaint
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Tag F0919
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · Tag F0622
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Tag F0623
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies · Tag F0637
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · Tag F0644
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Tag F0695
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Tag F0697
D
Potential harm, isolated
Corrected February 5, 2024
January 8, 2024
Complaint
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Quality of Life and Care Deficiencies · Tag F0745
D
Potential harm, isolated
Corrected February 5, 2024
January 26, 2023
Fire safety
Use approved construction type or materials.
Construction Deficiencies · Tag K0161
E
Potential harm, pattern
Corrected March 2, 2023
January 26, 2023
Standard
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · Tag F0881
F
Potential harm, widespread
Corrected February 21, 2023
January 26, 2023
Standard
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Tag F0812
F
Potential harm, widespread
Corrected February 21, 2023
January 26, 2023
Standard
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Tag F0880
F
Potential harm, widespread
Corrected February 21, 2023
January 26, 2023
Standard
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies · Tag F0886
F
Potential harm, widespread
Corrected February 21, 2023
January 26, 2023
Standard
Report COVID19 data to residents and families.
Infection Control Deficiencies · Tag F0885
E
Potential harm, pattern
Corrected February 21, 2023
January 26, 2023
Standard
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Tag F0882
E
Potential harm, pattern
Corrected February 21, 2023
January 26, 2023
Standard
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Tag F0677
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Tag F0657
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · Tag F0655
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies · Tag F0646
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Tag F0580
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Tag F0578
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Tag F0550
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0943
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Tag F0868
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Tag F0761
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Tag F0757
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Tag F0756
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Tag F0684
D
Potential harm, isolated
Corrected February 21, 2023
January 26, 2023
Standard
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Tag F0732
C
No harm, widespread
Corrected February 21, 2023

Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.

Fines and payment denials

CMS reports 2 federal penalties in the past three years, including $32,394 in fines.

DatePenaltyAmount / length
July 2, 2024Fine$16,801
January 8, 2024Fine$15,593

Owners and managers

Individuals and organizations reported to CMS as owning or operating this nursing home.

NameRoleShareSince
SNH PROJ LINCOLN TRS LLC
Organization
5% or greater direct ownership interest100%01/01/2020
DIVERSIFIED HEALTHCARE TRUST
Organization
5% or greater indirect ownership interest—01/01/2020
SNH TRS, INC.
Organization
5% or greater indirect ownership interest—01/01/2020
SNH TRS LICENSEE HOLDCO LLC
Organization
5% or greater indirect ownership interest—01/01/2020
BALLAS, TIMOTHY
Individual
contracted managing employeeNOT APPLICABLE11/18/2021
BOIDE, WILLIAM
Individual
contracted managing employeeNOT APPLICABLE07/21/2023
HARMON, CRYSTAL
Individual
contracted managing employeeNOT APPLICABLE11/18/2021
MCGHEE, KAREN
Individual
contracted managing employeeNOT APPLICABLE02/15/2024
ANDERSON, JACQUELYN
Individual
corporate officerNOT APPLICABLE01/01/2024
BILOTTO, CHRISTOPHER
Individual
corporate officerNOT APPLICABLE01/01/2024
BROWN, MATTHEW
Individual
corporate officerNOT APPLICABLE01/01/2024
CLARK, JENNIFER
Individual
corporate officerNOT APPLICABLE01/01/2020
LIFE CARE SERVICES LLC
Organization
operational/managerial controlNOT APPLICABLE11/18/2021

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Frequently asked questions

What is Encore at Wilmington's rating?

Encore at Wilmington has 3 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.

How many inspection citations did Encore at Wilmington receive?

Its most recent standard health inspection found 10 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.

Does Encore at Wilmington accept Medicare and Medicaid?

CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.

Who owns Encore at Wilmington?

It is for profit - corporation. The ownership section on this page lists the owners and managers reported to CMS.

Where is Encore at Wilmington and how do I contact it?

Encore at Wilmington is at 2723 Shipley Road, Wilmington, DE 19810. Phone: (302) 479-0111.

About this data

Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.