nursing home in Wilmington, DE
Complete Care at Hillside LLC
810 South Broom Street, Wilmington, DE 19805 · (302) 652-1181
★★★★★4
Above average
CMS overall star rating
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★3
- Quality measures★★★★★5
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Complete Care at Hillside LLC at a glance
Complete Care at Hillside LLC is a 106-bed for-profit nursing home in Wilmington, Delaware (New Castle County).
CMS gives it 4 out of 5 stars on its overall star rating, better than the Delaware average of 3.2.
Residents receive about 4.1 hours of nursing care per day (0.6 of them from registered nurses), close to the state average of 4.3 hours.
Its most recent standard health inspection (February 6, 2025) found 20 health citations. The Delaware average is 10.9.
It has not received a federal fine in the past three years.
Nursing staff turnover is 45.1% per year (state average 41.3%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 106
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Complete Care
- Medicare-certified since
- November 14, 1970
- Resident/family council
- Resident
- County
- New Castle County
- CMS Certification Number
- 085013
Ratings
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 3 / 5 | Better |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 2.7 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 3 / 5 | 4 / 5 | 2.9 / 5 | Average |
| Quality measures rating ⓘ (higher is better) | 5 / 5 | 4 / 5 | 3.6 / 5 | Better |
| Long-stay quality rating (higher is better) | 5 / 5 | 4.4 / 5 | 3.8 / 5 | Better |
| Short-stay (rehab) quality rating (higher is better) | 5 / 5 | 3.7 / 5 | 3.3 / 5 | Better |
Staffing
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 4.14 hrs | 4.35 hrs | 3.86 hrs | Better |
| Registered nurse hours per resident per day (higher is better) | 0.62 hrs | 0.97 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.37 hrs | 2.40 hrs | 2.32 hrs | Average |
| Weekend nurse staff hours per resident per day (higher is better) | 3.75 hrs | 3.89 hrs | 3.42 hrs | Better |
| Nursing staff turnover (yearly) (lower is better) | 45.1% | 41.3% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 33.3% | 41.2% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 1 | 1 | Better |
Inspections
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 20 | 11 | 9 | Worse |
| Citations from complaint investigations (latest cycle) (lower is better) | 4 | 4 | 3 | Worse |
| Weighted health inspection score ⓘ (lower is better) | 78 | 98 | 80.6 | Average |
Penalties
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 0 | 1 | 1 | Better |
| Total fines in the past 3 years (lower is better) | $0 | $67,512 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 0 | 2 | 1 | Better |
Size
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 106 | 107 | 107 | |
| Average residents per day | 95 | 90 | 86 | |
| Occupancy | 89.6% | 81.1% | 80.9% |
Long-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 1.8% | 3.2% | 3.2% | Better |
| Long-stay residents with pressure ulcers (lower is better) | 4.5% | 3.5% | 4.6% | Average |
| Long-stay residents given antipsychotic medication (lower is better) | 11.7% | 10.7% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 2.1% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 0% | 0.4% | 0.8% | Better |
| Long-stay residents needing more help with daily activities (lower is better) | 2.8% | 12.7% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 2.7% | 13.6% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 5.9% | 5.4% | 5.2% | Worse |
| Long-stay residents with depressive symptoms (lower is better) | 4.6% | 10.3% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 16.5% | 21.8% | 19.5% | Better |
| Long-stay residents with new or worse incontinence (lower is better) | 24.6% | 20.2% | 19% | Worse |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 97.4% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 100% | 95.7% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Delaware avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 100% | 83.1% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 95.2% | 83.5% | 82% | Better |
Inspection citations
State inspectors cited this home for 35 health deficiencies and 1 fire safety deficiency in the inspection records CMS currently publishes. None were rated as causing actual harm to residents.
| Date | Citation | Severity | Status |
|---|---|---|---|
| January 30, 2026 Complaint | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights Deficiencies · Tag F0584 | E Potential harm, pattern | Corrected March 16, 2026 |
| January 30, 2026 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 16, 2026 |
| January 30, 2026 Complaint | Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning Deficiencies · Tag F0658 | D Potential harm, isolated | Corrected March 16, 2026 |
| January 30, 2026 Complaint | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights Deficiencies · Tag F0550 | D Potential harm, isolated | Corrected March 16, 2026 |
| February 6, 2025 Standard | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | E Potential harm, pattern | Corrected March 12, 2025 |
| February 6, 2025 Standard | Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0610 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Allow residents to self-administer drugs if determined clinically appropriate. Resident Rights Deficiencies · Tag F0554 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care Deficiencies · Tag F0686 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care Deficiencies · Tag F0690 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail. Quality of Life and Care Deficiencies · Tag F0700 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. Pharmacy Service Deficiencies · Tag F0758 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Ensure that residents are free from significant medication errors. Pharmacy Service Deficiencies · Tag F0760 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control Deficiencies · Tag F0883 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | D Potential harm, isolated | Corrected March 12, 2025 |
| February 6, 2025 Standard | Ensure the activities program is directed by a qualified professional. Quality of Life and Care Deficiencies · Tag F0680 | C No harm, widespread | Corrected March 12, 2025 |
| February 1, 2024 Fire safety | Properly select, install, inspect, or maintain portable fire extinguishes. Smoke Deficiencies · Tag K0355 | E Potential harm, pattern | Corrected April 1, 2024 |
| February 1, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected April 9, 2024 |
| February 1, 2024 Complaint | Provide and implement an infection prevention and control program. Infection Control Deficiencies · Tag F0880 | F Potential harm, widespread | Corrected April 9, 2024 |
| February 1, 2024 Standard | Reasonably accommodate the needs and preferences of each resident. Resident Rights Deficiencies · Tag F0558 | D Potential harm, isolated | Corrected April 9, 2024 |
| February 1, 2024 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected April 9, 2024 |
| February 1, 2024 Complaint | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | D Potential harm, isolated | Corrected April 9, 2024 |
| February 1, 2024 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | D Potential harm, isolated | Corrected April 9, 2024 |
| November 17, 2023 Complaint | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning Deficiencies · Tag F0657 | D Potential harm, isolated | Corrected December 20, 2023 |
| November 17, 2023 Complaint | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services Deficiencies · Tag F0726 | D Potential harm, isolated | Corrected December 20, 2023 |
| November 17, 2023 Complaint | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected December 20, 2023 |
| January 19, 2022 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected February 25, 2022 |
| January 19, 2022 Standard | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning Deficiencies · Tag F0656 | D Potential harm, isolated | Corrected February 25, 2022 |
| January 19, 2022 Standard | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. Administration Deficiencies · Tag F0773 | D Potential harm, isolated | Corrected February 25, 2022 |
| January 19, 2022 Standard | Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law. Nutrition and Dietary Deficiencies · Tag F0808 | D Potential harm, isolated | Corrected February 25, 2022 |
| January 19, 2022 Standard | Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care Deficiencies · Tag F0684 | D Potential harm, isolated | Corrected February 25, 2022 |
| January 19, 2022 Standard | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. Resident Rights Deficiencies · Tag F0623 | B No harm, pattern | Corrected February 25, 2022 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports no federal fines or payment denials in the past three years.
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| PC DE OPCOS LLC Organization | 5% or greater direct ownership interest | 100% | 06/01/2021 |
| PC WTA OPCO HOLDCO LLC Organization | 5% or greater indirect ownership interest | — | 06/01/2021 |
| SMS 2021 TRUST Organization | 5% or greater indirect ownership interest | — | 06/01/2021 |
| WELLTOWER INC Organization | 5% or greater security interest | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II CO-BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN HOLDCO II MEZZ BORROWER, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN II REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| AURORA GUARDIAN PARTNERS II LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| BAICH-PIETLOCK, DEBRA Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| COX, VICKIE Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| GRAZIANO, RUTH Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| HILLSIDE CENTER REALTY, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| J & R FAMILY INVESTMENTS, LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| LANDAU FAMILY INVESTMENT TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| L FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| L FRIEDMAN FAMILY HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| MANSFIELD, MELISSA Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| MCGHEE, KAREN Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| M FRIEDMAN 2018 FAMILY TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PC WTA ACQUISITION LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PC WTA MULTI-STATE LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| PEACE CAPITAL HOLDINGS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| R&J FAMILY INVESTMENTS LLC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| SILVERBERG, NISANEL Individual | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| SMS 2021 TRUST Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| WELLTOWER INC Organization | adp of the snf | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | corporate officer | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | managing control - governing body | NOT APPLICABLE | 06/01/2021 |
| BAICH-PIETLOCK, DEBRA Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| COX, VICKIE Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| GRAZIANO, RUTH Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| MANSFIELD, MELISSA Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| MCGHEE, KAREN Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| SILVERBERG, NISANEL Individual | operational/managerial control | NOT APPLICABLE | 06/01/2021 |
| STEIN, SHALOM Individual | trustee of the snf | NOT APPLICABLE | 06/01/2021 |
Other nursing homes near Complete Care at Hillside LLC
Regency Healthcare & Rehab Center
801 N. Broom Street, Wilmington, DE 19806 · under 1 mi
For-profit · 100 beds · Part of Nationwide Healthcare Services
- Abuse citation
★★★★★2Below averageExcelcare at Wilmington LLC
2801 W. 6th Street, Wilmington, DE 19805 · 1.2 mi
For-profit · 150 beds · Part of Excelcare
- Abuse citation
★★★★★3Average- ★★★★★3Average
Kentmere Rehabilitation and Healthcare Center
1900 Lovering Avenue, Wilmington, DE 19806 · 1.7 mi
Non-profit · 104 beds
★★★★★3AverageCoral Springs Rehab & Healthcare
505 Greenbank Road, Wilmington, DE 19808 · 3.3 mi
For-profit · 169 beds · Part of Prestige Healthcare Administrative Services
★★★★★2Below average- ★★★★★4Above average
Frequently asked questions
What is Complete Care at Hillside LLC's rating?
Complete Care at Hillside LLC has 4 out of 5 stars on the CMS overall star rating. The average for Delaware nursing homes is 3.2 stars.
How many inspection citations did Complete Care at Hillside LLC receive?
Its most recent standard health inspection found 20 citations, compared with a Delaware average of 10.9. Every citation is listed on this page with its severity.
Does Complete Care at Hillside LLC accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Complete Care at Hillside LLC?
It is for profit - limited liability company and part of Complete Care. The ownership section on this page lists the owners and managers reported to CMS.
Where is Complete Care at Hillside LLC and how do I contact it?
Complete Care at Hillside LLC is at 810 South Broom Street, Wilmington, DE 19805. Phone: (302) 652-1181.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.