nursing home in Malvern, AR
Arbor Oaks Healthcare and Rehabilitation Center
955 Division, Malvern, AR 72104 · (501) 332-5251
CMS overall star rating
- Health inspections★★★★★3
- Staffing★★★★★4
- Quality measures★★★★★4
Source: Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. We refresh our information from this source. About our data
Arbor Oaks Healthcare and Rehabilitation Center at a glance
Arbor Oaks Healthcare and Rehabilitation Center is a 94-bed for-profit nursing home in Malvern, Arkansas (Hot Spring County).
CMS gives it 3 out of 5 stars on its overall star rating, close to the Arkansas average of 3.4.
Residents receive about 3.7 hours of nursing care per day (0.4 of them from registered nurses), worse than the state average of 4 hours.
Its most recent standard health inspection (July 2, 2025) found 3 health citations. The Arkansas average is 2.7.
Federal regulators fined it 1 time in the past three years, totaling $8,018.
Nursing staff turnover is 47.6% per year (state average 49.5%).
Facility details
- Type
- Nursing home
- Ownership
- For Profit - Limited Liability Company
- Beds
- 94
- Certified for
- Medicare and Medicaid
- Chain / affiliated entity
- Southern Administrative Services
- Medicare-certified since
- February 1, 1995
- Resident/family council
- Resident
- County
- Hot Spring County
- CMS Certification Number
- 045270
Ratings
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Overall star rating ⓘ (higher is better) | 3 / 5 | 3.4 / 5 | 3 / 5 | Average |
| Health inspection rating ⓘ (higher is better) | 3 / 5 | 3.2 / 5 | 2.8 / 5 | Average |
| Staffing rating ⓘ (higher is better) | 4 / 5 | 3.2 / 5 | 2.9 / 5 | Better |
| Quality measures rating ⓘ (higher is better) | 4 / 5 | 3.7 / 5 | 3.6 / 5 | Average |
| Long-stay quality rating (higher is better) | 4 / 5 | 4.2 / 5 | 3.8 / 5 | Average |
| Short-stay (rehab) quality rating (higher is better) | 3 / 5 | 3.2 / 5 | 3.3 / 5 | Average |
Staffing
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Total nurse staff hours per resident per day ⓘ (higher is better) | 3.72 hrs | 4.02 hrs | 3.86 hrs | Average |
| Registered nurse hours per resident per day (higher is better) | 0.35 hrs | 0.41 hrs | 0.69 hrs | Worse |
| Nurse aide hours per resident per day (higher is better) | 2.18 hrs | 2.67 hrs | 2.32 hrs | Worse |
| Weekend nurse staff hours per resident per day (higher is better) | 3.13 hrs | 3.45 hrs | 3.42 hrs | Worse |
| Nursing staff turnover (yearly) (lower is better) | 47.6% | 49.5% | 45.8% | Average |
| Registered nurse turnover (yearly) (lower is better) | 0% | 44.8% | 42.9% | Better |
| Administrators who left in the past year (lower is better) | 0 | 0 | 1 | Better |
Inspections
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Health citations in the most recent inspection (lower is better) | 3 | 3 | 9 | Better |
| Citations from complaint investigations (latest cycle) (lower is better) | 0 | 1 | 3 | Better |
| Weighted health inspection score ⓘ (lower is better) | 26 | 39.8 | 80.6 | Better |
Penalties
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Fines in the past 3 years (lower is better) | 1 | 0 | 1 | Worse |
| Total fines in the past 3 years (lower is better) | $8,018 | $9,209 | $30,972 | Better |
| All federal penalties in the past 3 years (lower is better) | 2 | 1 | 1 | Worse |
Size
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Certified beds | 94 | 109 | 107 | |
| Average residents per day | 65 | 77 | 86 | |
| Occupancy | 69.5% | 71.1% | 80.9% |
Long-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Long-stay residents with a fall causing major injury (lower is better) | 9% | 3.9% | 3.2% | Worse |
| Long-stay residents with pressure ulcers (lower is better) | 4.9% | 4.2% | 4.6% | Worse |
| Long-stay residents given antipsychotic medication (lower is better) | 6.1% | 10.9% | 15.4% | Better |
| Long-stay residents with a urinary tract infection (lower is better) | 0% | 1.2% | 1.6% | Better |
| Long-stay residents with a catheter left in the bladder (lower is better) | 1% | 0.6% | 0.8% | Worse |
| Long-stay residents needing more help with daily activities (lower is better) | 4.7% | 9.5% | 13.9% | Better |
| Long-stay residents whose walking worsened (lower is better) | 7.4% | 10.1% | 14.1% | Better |
| Long-stay residents who lose too much weight (lower is better) | 4.2% | 4.3% | 5.2% | Better |
| Long-stay residents with depressive symptoms (lower is better) | 0% | 1.4% | 12.8% | Better |
| Long-stay residents who were physically restrained (lower is better) | 0% | 0.1% | 0.1% | Better |
| Long-stay residents given anti-anxiety or sleep medication (lower is better) | 19.4% | 21.7% | 19.5% | Average |
| Long-stay residents with new or worse incontinence (lower is better) | 13.2% | 13.5% | 19% | Better |
| Long-stay residents given a flu vaccine (higher is better) | 100% | 96.1% | 95.5% | Average |
| Long-stay residents given a pneumonia vaccine (higher is better) | 99.5% | 95.1% | 93.6% | Better |
Short-stay residents
| Measure | This facility | Arkansas avg. | U.S. avg. | vs. U.S. |
|---|---|---|---|---|
| Short-stay residents newly given antipsychotic medication (lower is better) | 0% | 1.3% | 1.6% | Better |
| Short-stay residents given a flu vaccine (higher is better) | 98% | 77.7% | 79.8% | Better |
| Short-stay residents given a pneumonia vaccine (higher is better) | 94.7% | 82% | 82% | Better |
Inspection citations
State inspectors cited this home for 19 health deficiencies and 3 fire safety deficiencies in the inspection records CMS currently publishes. 1 citation involved actual harm.
| Date | Citation | Severity | Status |
|---|---|---|---|
| July 2, 2025 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | E Potential harm, pattern | Corrected July 25, 2025 |
| July 2, 2025 Standard | Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death. Resident Rights Deficiencies · Tag F0569 | D Potential harm, isolated | Corrected July 25, 2025 |
| July 2, 2025 Standard | Post nurse staffing information every day. Nursing and Physician Services Deficiencies · Tag F0732 | C No harm, widespread | Corrected July 25, 2025 |
| June 19, 2025 Complaint | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected July 11, 2025 |
| June 27, 2024 Fire safety | Properly provide smoke detection systems in areas open to corridors. Smoke Deficiencies · Tag K0347 | F Potential harm, widespread | Corrected July 19, 2024 |
| June 27, 2024 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | G Actual harm, isolated | Corrected August 6, 2024 |
| June 27, 2024 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 6, 2024 |
| June 27, 2024 Complaint | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected August 6, 2024 |
| June 27, 2024 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected August 6, 2024 |
| June 27, 2024 Standard | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary Deficiencies · Tag F0803 | E Potential harm, pattern | Corrected August 6, 2024 |
| June 27, 2024 Standard | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation Deficiencies · Tag F0609 | D Potential harm, isolated | Corrected August 6, 2024 |
| July 28, 2023 Fire safety | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. Smoke Deficiencies · Tag K0321 | F Potential harm, widespread | Corrected August 22, 2023 |
| July 28, 2023 Fire safety | Install corridor and hallway doors that block smoke. Smoke Deficiencies · Tag K0363 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary Deficiencies · Tag F0812 | F Potential harm, widespread | Corrected August 22, 2023 |
| July 28, 2023 Standard | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. Pharmacy Service Deficiencies · Tag F0761 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care Deficiencies · Tag F0695 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental Deficiencies · Tag F0919 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care Deficiencies · Tag F0677 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care Deficiencies · Tag F0689 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary Deficiencies · Tag F0805 | E Potential harm, pattern | Corrected August 22, 2023 |
| July 28, 2023 Standard | Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning Deficiencies · Tag F0641 | D Potential harm, isolated | Corrected August 22, 2023 |
| July 28, 2023 Standard | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning Deficiencies · Tag F0644 | D Potential harm, isolated | Corrected August 22, 2023 |
Severity letters follow the CMS scope-and-severity grid: A–C no actual harm with potential for minimal harm; D–F potential for more than minimal harm; G–I actual harm; J–L immediate jeopardy to resident health or safety. How to read inspection citations.
Fines and payment denials
CMS reports 2 federal penalties in the past three years, including $8,018 in fines.
| Date | Penalty | Amount / length |
|---|---|---|
| June 27, 2024 | Payment Denial | 11 days from July 26, 2024 |
| June 27, 2024 | Fine | $8,018 |
Owners and managers
Individuals and organizations reported to CMS as owning or operating this nursing home.
| Name | Role | Share | Since |
|---|---|---|---|
| 4P2T1 OPS HOLDING LP Organization | 5% or greater direct ownership interest | 100% | 09/01/2019 |
| JEJ ASSETS LP Organization | 5% or greater indirect ownership interest | — | 01/01/2022 |
| PONTHIE, SHARLOT Individual | 5% or greater indirect ownership interest | — | 01/01/2022 |
| PONTHIE, JOHN Individual | adp of the snf | NOT APPLICABLE | 06/01/2023 |
| WORTHINGTON, CHYRA Individual | adp of the snf | NOT APPLICABLE | 10/05/2023 |
| PONTHIE, JOHN Individual | corporate officer | NOT APPLICABLE | 09/01/2019 |
| ALEXARK1 LLC Organization | general partnership interest | NOT APPLICABLE | 01/01/2022 |
| JEJ MANAGEMENT, LLC Organization | general partnership interest | NOT APPLICABLE | 01/01/2022 |
| PONTHIE, JOHN Individual | indirect ownership interest | NOT APPLICABLE | 01/01/2022 |
| WORTHINGTON, CHYRA Individual | operational/managerial control | NOT APPLICABLE | 10/05/2023 |
Other nursing homes near Arbor Oaks Healthcare and Rehabilitation Center
Encore Healthcare and Rehabi of Malvern
1820 West Moline Street, Malvern, AR 72104 · under 1 mi
For-profit · 108 beds · Part of Southern Administrative Services
★★★★★3AverageThe Pines Nursing and Rehabilitation Center
524 Carpenter Dam Road, Hot Springs, AR 71901 · 13.2 mi
For-profit · 125 beds · Part of Southern Administrative Services
★★★★★4Above averageThe Springs of Red Oak
260 Lakepark Drive, Hot Springs, AR 71901 · 13.2 mi
For-profit · 80 beds · Part of The Springs Arkansas
★★★★★3AverageThe Blossoms at Hot Springs Rehab and Nursing Cent
552 Golf Links Road, Hot Springs, AR 71901 · 14.7 mi
For-profit · 152 beds · Part of The Blossoms Rehab & Nursing Center
★★★★★5Much above average- ★★★★★5Much above average
Quapaw Care and Rehabilitation Center LLC
138 Brighton Terrace, Hot Springs, AR 71913 · 16.5 mi
For-profit · 126 beds · Part of Central Arkansas Nursing Centers
★★★★★3Average
Frequently asked questions
What is Arbor Oaks Healthcare and Rehabilitation Center's rating?
Arbor Oaks Healthcare and Rehabilitation Center has 3 out of 5 stars on the CMS overall star rating. The average for Arkansas nursing homes is 3.4 stars.
How many inspection citations did Arbor Oaks Healthcare and Rehabilitation Center receive?
Its most recent standard health inspection found 3 citations, compared with a Arkansas average of 2.7. Every citation is listed on this page with its severity.
Does Arbor Oaks Healthcare and Rehabilitation Center accept Medicare and Medicaid?
CMS lists it as certified for: Medicare and Medicaid. Call the facility to confirm bed availability and whether it accepts your specific plan.
Who owns Arbor Oaks Healthcare and Rehabilitation Center?
It is for profit - limited liability company and part of Southern Administrative Services. The ownership section on this page lists the owners and managers reported to CMS.
Where is Arbor Oaks Healthcare and Rehabilitation Center and how do I contact it?
Arbor Oaks Healthcare and Rehabilitation Center is at 955 Division, Malvern, AR 72104. Phone: (501) 332-5251.
About this data
Ratings and measures come from the Centers for Medicare & Medicaid Services (CMS), Medicare Care Compare. They're based on state inspections, patient surveys and facility reports, and they describe the past. Facilities change, so visit in person and confirm details directly. About our data · Spotted an error? Let us know.